Vine Apparel reviews & trust report

Dallas Nitschke

1 review

Sep 20, 2024

Unethical and unscrupulous business

The most disgusting and unethical business I’ve ever had the misfortune of dealing with. Incredibly cheap poor quality substandard garments coupled with the most unprofessional, dishonest and entitled customer service. But the main issue with this business is the unethical, unscrupulous and incompetent way they choose to conduct their business. From the extreme lack of quality control and customer service to the appalling shipping terms and returns!!…. Firstly, when paying “standard shipping” they say it will take 3-5 days to “process” the order before dispatching from their warehouse. However, if you upgrade to “express shipping” they will “process” the order and dispatch from their warehouse the same day. When calling them out on this and stating this has nothing to do with the actual Australia Post “shipping” times but instead of their incompetence in processing an order with alacrity (unless paying extra for “express shipping”) I was met with denial, dishonesty and belligerence. Secondly, I have placed 7 orders over a period of 3 years totalling 23 items. Out of 23 items only 8 items have been wearable. If the items haven’t been faulty then they have been of incredibly poor substandard configuration and composition and have needed to be returned, OR their unethical business practices have necessitated me to cancel the order. Then you have to wait for an unreasonable lengthy duration for a refund to become available to you. Thirdly, not only do you have to wait up to 2 weeks to receive your order (if you don’t pay “express shipping”!!.. more like “same day processing and dispatch”) then you have to pay to return their inferior garments at your own cost!! Not to mention the 10% handling fee they have the audacity to charge on top!! I will never purchase from this unethical business ever again and encourage others to do the same. We all need to support businesses that we can trust with quality merchandise and professional customer service of which this business is most severely lacking.