Visiting Angels is a home care service provider that offers non-medical assistance to seniors and adults who need support with daily living activities. The company typically provides services such as companionship, meal preparation, light housekeeping, transportation, and personal care assistance to help clients remain independent in their own homes. Visiting Angels operates through a franchise model with locations across multiple communities.
Reviewers generally appreciate the quality of care provided by Visiting Angels, highlighting the skill and compassion of the caregivers. Many customers express gratitude for the support during critical times, such as recovery from surgery or end-of-life care, noting that caregivers are dependable and attentive.
However, there are significant concerns regarding the cost of services, with several consumers feeling that the fees are high for what they describe as basic assistance. Complaints about management communication also arise, particularly regarding billing issues and scheduling flexibility. While the caregivers receive high praise, the overall experience can be marred by these operational shortcomings. Despite the mixed feedback, the majority sentiment leans positively towards the caregiving aspect of the service.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | 100 |
12 reviews of Visitingangels. Filter by what matters to you.
As a first-time experience with home care services, Visiting Angels made the process smooth and stress-free. They thoroughly assessed my mother's needs and matched her with a compatible caregiver. The peace of mind is worth every penny.
We've had three different caregivers over six months. Two were excellent, but one wasn't a good fit for my mom's personality. The agency was responsive in making the change, but it took a few weeks to resolve. Current caregiver is wonderful.
The actual caregivers are fantastic - skilled, caring, and dependable. My main complaint is with the office management. Billing questions take forever to resolve, and they don't always return calls promptly. The frontline care makes up for administrative issues though.
Quick answers to the questions people ask most.
Visiting Angels offers in-home care services including personal care assistance, companionship, meal preparation, light housekeeping, and medication reminders. They provide both short-term and long-term care solutions to help seniors and adults with disabilities live independently at home.
Visiting Angels typically provides care services 24 hours a day, 7 days a week, including holidays. Specific office hours for consultations and administrative matters vary by location, so it's best to contact your local office directly.
You can contact Visiting Angels by calling their national number or reaching out to your local office directly through their website. Most locations offer free in-home consultations to assess care needs and develop a personalized care plan.
Yes, Visiting Angels caregivers are thoroughly screened, bonded, and insured. All caregivers undergo background checks, reference verification, and skills assessment before being assigned to clients.
Minimum service hours vary by location, but many Visiting Angels offices offer services starting from 2-4 hours per visit. They can accommodate both short visits for specific tasks and longer shifts for comprehensive care.
Visiting Angels is primarily a private pay service, though some locations may work with long-term care insurance policies. Medicare typically does not cover non-medical home care services, but it's recommended to check with your local office about payment options.
Yes, Visiting Angels strives to match clients with compatible caregivers and maintain consistency in care teams. While they cannot guarantee the same caregiver for every visit due to scheduling, they work to minimize changes and provide backup caregivers when needed.
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The caregiver assigned to my father is fantastic - patient, kind, and experienced. However, we've had a few issues with last-minute schedule changes that weren't communicated well. Overall satisfied with the care quality though.
Visiting Angels has franchise locations across the United States, serving most major metropolitan areas and many smaller communities. You can use their website's location finder to determine if services are available in your specific area.
In many cases, Visiting Angels can begin services within 24-48 hours of the initial consultation, depending on care needs and caregiver availability. Emergency or urgent care situations may be accommodated more quickly when possible.
Visiting Angels is a home care service provider that offers non-medical assistance to seniors and adults who need support with daily living activities. The company typically provides services such as companionship, meal preparation, light housekeeping, transportation, and personal care assistance to help clients remain independent in their own homes. Visiting Angels operates through a franchise model with locations across multiple communities.
