Vitacost is an online retailer that specializes in health and wellness products, including vitamins, supplements, natural foods, and personal care items. The company operates as an e-commerce platform offering a wide selection of nutritional products and health-related merchandise at competitive prices. Vitacost serves customers primarily through its website, providing direct-to-consumer sales of vitamins, minerals, herbs, and other wellness products.
Reviewers generally appreciate Vitacost for its extensive selection of health products, competitive pricing, and reliable customer loyalty program. Many customers highlight the quality of the supplements, particularly the house brand, which offers excellent value for money.
The bulk pricing discounts and auto-ship feature are also praised for convenience. However, some consumers express frustration with website glitches, noting issues like random cart empties and malfunctioning search functions. Additionally, while most orders arrive well-packaged, there are occasional complaints about inadequate packaging leading to damaged products. Shipping speed is another area for improvement, as some find it slower compared to other retailers. Overall, Vitacost is viewed positively, though there are notable areas that require attention.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 |
12 reviews of Vitacost. Filter by what matters to you.
Love the product selection and prices, but I've received a few bottles with broken seals due to inadequate packaging. Most orders arrive fine, but it's concerning when supplements aren't properly protected during shipping.
Decent selection and reasonable prices. However, standard shipping takes longer than expected, especially compared to other online retailers. Product quality has been consistent though.
Products are good quality and prices are fair, but I had an issue with a damaged shipment and it took three phone calls to get it resolved. The replacement was sent quickly once they understood the problem, but the initial customer service response was disappointing.
Quick answers to the questions people ask most.
Vitacost is an online retailer specializing in vitamins, supplements, natural health products, and wellness items. We offer over 40,000 products including vitamins, minerals, herbs, sports nutrition, beauty products, and organic foods from leading brands and our own private label.
You can reach our customer service team by phone at 1-800-381-0759, Monday through Friday from 8 AM to 8 PM ET. You can also contact us through live chat on our website or by submitting a support ticket through your online account.
We offer standard shipping (5-7 business days) starting at $5.99 and expedited shipping options. Orders over $49 qualify for free standard shipping within the continental United States.
Yes, we ship to over 160 countries worldwide. International shipping rates and delivery times vary by destination, and some products may have shipping restrictions based on local regulations.
We offer a 30-day return policy for most products in their original condition. Refunds are processed within 5-7 business days after we receive your returned items, and original shipping charges are non-refundable unless the return is due to our error.
Yes, we offer the Vitacost Rewards program where you earn points on purchases that can be redeemed for discounts. We also provide regular sales, promotional codes, and bulk pricing discounts on many items.
Once your order ships, you'll receive an email with tracking information. You can also log into your Vitacost account and view your order status and tracking details in the 'My Orders' section.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yes, all products undergo rigorous quality testing and must meet our strict standards before being offered for sale. We work with manufacturers who follow Good Manufacturing Practices (GMP) and conduct third-party testing when necessary.
Order modifications or cancellations may be possible if the order hasn't entered the fulfillment process yet. Contact customer service immediately at 1-800-381-0759 for assistance with order changes.
Yes, we accept Health Savings Account (HSA) and Flexible Spending Account (FSA) cards for eligible health and wellness products. The eligibility of specific items depends on your plan administrator's guidelines.
Vitacost is an online retailer that specializes in health and wellness products, including vitamins, supplements, natural foods, and personal care items. The company operates as an e-commerce platform offering a wide selection of nutritional products and health-related merchandise at competitive prices. Vitacost serves customers primarily through its website, providing direct-to-consumer sales of vitamins, minerals, herbs, and other wellness products.
