1 review

Mar 27, 2025

Constant check ins and the team were…

Constant check ins and the team were always available to answer any questions at any stage to assist. Very kind and professional throughout.

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Forward thinking

1 review

Mar 23, 2025

Steve Shoesmith who has now written at…

Steve Shoesmith who has now written at least two five star reviews is in the friends lists of vivid housing staff on Facebook. More importantly he is in the friends list of a vivid ASBO officer. Trustpilot should change the site so that photos and videos can be uploaded. And changed it so that anyone leaving reviews can communicate with each other on the page. Especially since vivid housing turned off commenting on their Facebook page. These changes would enable those thinking about buying or renting to be able to make a more informed decision. Also if reviewers are able to upload photos it would show they actually live in a vivid property. A bit like clothing sites where you get to see a real person wearing an item for sale at home. Even Amazon have photos. From Claire Poulson's review below which not only raises safety concerns, but also is such a stretch of the imagination it could only have been written by vivid housing staff. QUOTED"gave me all the details to make the payment when arranged and actually asked if I needed anything like food etc as she lived near and she was happy to help us! Unfortunately I didn't get her name but she was so lovely and very helpful! She finished the conversation with we're not just a landlord we're here to help when ever we can! How lovely and thank you for your help x" Claire Poulson didn't get this person's name yet they claimed to live near Claire Poulson and offered to bring some food round. Wouldn't it be more professional to have put Claire Poulson in touch with adult services or a local food bank? There's no mention of any difficulties other than paying or gaining a refund via a direct debit. If members of the public are contacting a service regarding their direct debit (which I'm certain is delt with via a bank) and a call handler who is a total stranger tells them that they live in their street not far from them and can they bring some shopping to their door the entire content of that statement should be viewed as alarming. It certainly does not warrant brownie points or five stars in a review section. Fortunately Claire states "us" in their review which suggest that they are not alone. Let's hope it was another stretch of the imagination in a desperate attempt to counteract the damaging slew of one star reviews. Not so bright vivid imaginations. "Here's my bank details" " Great I live near you. How about I come round with some shopping?"

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Romano Barca

1 review

Mar 20, 2025

I would like to point out to Claire…

I would like to point out to Claire Poulson about her issue with a rent payment. She could have cancelled the Direct Debit herself. I'm not sure why she thinks there is a bravery award for Vivid doing that for her unless she had the payment set up on a credit card.

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Steve Shoesmith

1 review

Mar 19, 2025

I have to say I have nothing but great…

I have to say I have nothing but great things to say about my experience with vivid, been so helpful and understanding with my situation, their are people who are homeless and have nothing 😭 my apartment is just the right thing for myself and when I have my children, very responsive to messages and quick to respond to issues and concerns i have,

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David Ireland

1 review

Mar 19, 2025

Never known anything as bad as this

For two weeks now, we have been without a functioning toilet. I am my mothers sole carer and we both have the same illness. This illness attacks your muscles, joints, ligaments etc which means you lose range of movement. For this reason a closomat toilet (wash/dry toilet) was installed giving my mother independence and saving the embarrassment of me having to clean her. Two weeks ago it stopped functioning. In the first week we were told that "steve" from building maintenance or something like that would call. We waited for 27 hours and he never called. A closomat engineer came out and replaced a few parts and after 3 hours of work the toilet still didn't work. He advised that the only thing he can think of is that there's a build up of limescale in the pipes and that they will need to be flushed through, he then gave up and said he had to leave because of a long drive back. Then had an engineer sent out by vivid who, when he arrived, just scratched his head and immediately said he didn't know anything about these toilets because he hadn't been trained on them! He was here for a good hour and did precisely nothing. Literally nothing. We were told he would be there to flush the cistern through and this engineer complained and asked why the closomat engineer didn't flush it through because he knows how to dismantle the toilet. So then we get back onto vivid who said they were going to speak with closomat and arrange a day where both engineers can come at the same time so one can dismantle and the other can flush it through. We called vivid again yesterday and were told that "steve" who probably doesn't even exist would call back. Surprise, surprise..."steve" never bothered to call back. I have now decided, because of the complete incompetence, total lack of urgency, and leaving two disabled people without a functioning toilet, that I will be taking this higher and will be submitting a complaint to the housing ombudsman. There has been zero help from either vivid or closomat and I would never, ever recommend either of these organisations.

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Leslie Coomber

1 review

Mar 17, 2025

Been trying to get through to Vivid…

Been trying to get through to Vivid since 8.30am this morning,to report NO hot water,low water pressure in a new boiler yet again.Still tried for third time,wait another 25-30 minutes on their pathetic automated service Their state Vivid always on hand,worst lying scumbags I have ever dealt with.4 hours later,boiler still not been repaired,no hot water or heating.Vivid clearly don't care about people with Chronic disabilities.Been over 11 hours now,boiler still not repaired,no heating,shows that Vivid have no care for it's tenants.24 hours after first phone call,still no hot water or heating,Vivid tenants,especially those with disabilities are treated like S__T!!!Still no hot water or heating,48 hours now,all you get is a pack of lies from the receptionists,last time boiler went down,repaired within 8 hours.Incompetent company.They 54 hours now since my boiler stopped working,still not repaired.Actually got boiler repaired after 4 days.

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Claire Poulson

1 review

Feb 21, 2025

How lovely

I have just contacted Vivid and received incredible customer service. I had a one off problem paying my rent, the advisor immediately made arrangements to cancel my direct debit, gave me all the details to make the payment when arranged and actually asked if I needed anything like food etc as she lived near and she was happy to help us! Unfortunately I didn't get her name but she was so lovely and very helpful! She finished the conversation with we're not just a landlord we're here to help when ever we can! How lovely and thank you for your help x

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Paul Williams

1 review

Feb 11, 2025

Absolutely abysmal

Absolutely abysmal. Do not deal with this company. Gemma is useless after telling some friends to get a solicitor involved and property was there. Then emailed the next day to say it was someone else's. What a joke. Do not buy or deal with this company. How they sleep at night doing what they do is there choice but it's not how I like to live my life. Awful

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Gareth

1 review

Feb 5, 2025

Totally shocking

Totally shocking. Stole money off me. Breached my gdpr. I had to live in a home with 3 children and no heating. I had a leak dripping through a light which was classed as a non emergency. Avoid this company at all costs. I had so much damp in my accomodation because I couldn't call it a home. My children suffered health defects

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Miss Rachel Ridley

1 review

Jan 24, 2025

This is how much Vivid appreciates their tenants

This is how much Vivid appreciates their tenants, They leave their Tenants in a property that continuously gets wet when it rains. about 3 weeks ago i noticed that their was water coming through the bricks in my conservatory when my mum called Vivid up to report the problem someone came out within half an hour and was at the property for a good 2 hours. he witnessed the water dripping down the walls and onto my bed. He also witnessed the water dripping onto my carpet. he told me and my mum that the property was not safe to live in because even though the water was dripping on the floor and on my bed it was also dripping on electrics that are live, when we told him that it had tripped the fuse 10 times he was incredibly concerned and told us that he would report all of the information we had given him and what he had seen. that same night another vivid employee came to the property and told us that even tho the water was dripping on the plug and the fuse kept tripping that the property was fine to live in and it was not a safe hazard. this was unacceptable as it was indeed a safe hazard. the employee did not seem to be interested in what we had to say and left after being in the property for only 10 mins. The next day we had more vivid employees that came out and told us that the property was not liveable and that vivid had to rightfully move us but when they left and reported the sistuation they lied and told their manager that they never said this. over the past 3 weeks we have had endless of problems with the water coming through the bricks due to the rain and having been in contact with vivid to inform them that this is not acceptable and that something must be done. we have spoken to many employees at vivid who have lied by telling us that manages will call us back, which they didn’t. We then went into the vivid building to speak to the manager who was meant to call us back to be told that he was on holiday for 2 weeks. this was unbelievable as we were told that he was in a meeting and could not come to the phone but would definitely call us back. the question i have is how could he have called us back if he was on annual leave for 2 weeks. after waiting for 20 minutes at vivids building we were then introduced to a lady called Lee who was a supervisor she was accompanied by someone in housing. when we explained our situation to them, they told us that we had to give them 48 hours to get people to come out and have a look at the problem. she also told us that she would come to the property herself and see what the problem was. this never happened, and she sent 2 of her guys out who work in fencing to have a look at the issue. when they came in they us they told us that we should not be living here and that we needed to be moved and that he would report this back to Lee. we then went to vivid and speak to lee again and she told us that we didn't give her 48hours and that we had to now give her till Monday to find a solution on what she was going to do. for 3 weeks we were told that all the employees that came out told Lee that it was the conservatory that was the problem. the conservatory is not the problem it is the bricks, and we had told this to Lee so many times. after 3 weeks lee finally came out with someone from damp and mould and told us that the conservatory wasn’t the problem and that it was indeed the bricks and we even told her that we had tested the bricks and the conservatory and that when we sprayed the bricks with water that the water came through within minutes. they then told us that we could still live in the property. they told us that when they start the work on the property that me and my mum will be able to live in the bedroom studio that she has and that all my things will have to go into the small space that we have so they can do the work. they told us that it will take them a day to do, which i believe is a lie as this is not a days work this is more a week or 2 weeks work. we have spoken to countless people from vivid to basingstoke council, and none of them are willing to help us and keep giving us false information. this has not helped me or my mum, who is in remission of having lung cancer, and she also suffers from mental health. myself, i suffer with mental health and heart problems. All of this has been so horrible for both of us, and we honestly don't know what to do anymore. this morning, 24-01-2025, i woke up at 4:44 to find that the water had come through the bricks again, and my whole bed was soaked. alongside this, the plugs that were live were also socked, i had to turn them off. myself and my mum have both been in contact with vivid again today to speak someone to see what they can do about this and they have told us that a “manager” will call us back by Monday. this is not good enough for me as we are due to get a massive storm and i cant not keep waking up to my bed being soaked as well as me and i cant not wake up to the plugs to be wet again.

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Mark Arrowsmith

1 review

Jan 15, 2025

No issues whatsoever

To be honest I’ve seen the negative reviews, however we’ve been a Vivid tenant for 2 years. They’ve been nothing but helpful, they’ve advised us and arranged repairs in a timely manner. No issues whatsoever

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Liggy

1 review

Jan 10, 2025

No responsibility

UPDATE: Repair done in February. The guy kindly replaced my tap and at time asked him if he could advise on my damaged push down plugs. Apparently they’re damaged when they get replaced if someone drops a tool on them, but I had to replace them even though it was clearly the person who originally replaced them at fault that they got that way. The guy had spares so replaced them which I thought was a nice gesture. Also, I had a thermal Imaging survey done as one bedroom is always cold in winter and because I didn’t have the report which I have chased several times and still nothing although I have been promised, vivid are not going to do anything about it so I’m looking forward to another cold winter but they don’t communicate that to you. You have to keep chasing for them to just basically say they’re not going to do anything about it. They don’t care if you lose furniture because of mould when you first move in or any other stress you are getting in. As long as you pay rent thats all they care about. Was in property for six months and needed to replace push down sink plug that wasnt working, was replaced and since then has discoloured and worn but cos I am out of defects stage it is my responsibility so tried to find one even with the original plumbers but message was ignored. Lawn replaced was a shambles and cannot cut it properly but now its my responsibility as conveniently it wasn’t replaced until after a year I moved in. Back fence is clearly different from neighbours but I would have to speak to opposite neighbours. Was told its not overlooked when clearly there is a great big house right in my view! Wish I never left Abri property. Been here 1.5 years and wish I could move. Having Vivid as a landlord is a nightmare.

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Jim

1 review

Jan 9, 2025

Their incompetence made our sale fall through, and threatens to again!

We made the mistake of buying a part buy through Vivid Housing, and although at first they kept getting bills wrong but we didn't have a huge amount to do with them (other than trying to chase them for the incorrect billing). The real trouble came when trying to then sell our property, they delayed the sale by six months through incompetence, and neither I nor the solicitors could get any answers as to what was going on, until our buyer pulled out, and we lost the property we were moving to. After that first failure to sell the house, we decided to staircase so as to avoid having to deal with Vidid's incompetence again. We completed this, and a year later went on to sell our house, only to find that there was a problem with Vivid's Land Registry filing. We called for updates for weeks and neither we, nor our solicitor could get anything from them. Eventually a Vivid staff member told us off the record, the details of the (trainee) solicitor they were using, as she said felt sorry for the way we being fobbed off (and probably annoyed at talking to us daily at that point). It turns out Vivid's solicitors (Pennington) got the Land Registry paperwork filled in wrong not once, but three times, as they were using trainees! We have now been delayed by over three months and there is a risk this sale will fall through as a result. We can't believe we're here again, it's caused massive stress, not once, but twice. If you're considering a part buy through Vivid, I would recommend against it. Their incompetence may come back to haunt you, even after you think you're clear of them!

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Miss Rebecca May

1 review

Dec 23, 2024

Unfortunately I have nothing positive…

Unfortunately I have nothing positive to say about VIVID. I have been a shared owner for 18 months now and I wish I hadn't gone with this company. The lack of care for their customers is terrifying. They increase their rent and service charge prices for communal areas that look abandoned. Worst decision i've made.

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Donna inseal

1 review

Dec 17, 2024

shocked to get an update on my rent…

shocked to get an update on my rent increase this year ,It’s going up on the 6th January by £15.94 a week . How can the affordable housing association justify this amount, this is the BIGGEST hike yet …. anyone else out there had their rent put up this much ?

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Roger

1 review

Dec 10, 2024

Mobiliy

VIVID Housing have introduced a policy to prevent those of us wth a mobility issuue - we are NOT allowed to have mobility scooters. Without mine I'm unable to get food, medication, doctors appointments etc.This is clearly dicrimination against those of us who have a disability. Anyone else in the same situation ?

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Debbie Piggott

1 review

Nov 30, 2024

Just bought a property in Winchester

Just bought a property in Winchester. Gemma L in the Sales team was wonderful - really kind & helpful. Thank you so much for all your assistance!!!

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Robbie Flanagan

1 review

Nov 23, 2024

Awful!

What an awful housing. 3 years of constant hell does nothing about noicy neighbours, a neighbour trying to attack me and refuses to move them and 2x times arson in the past week but refuses to get gates due to funding load of shit! Also, whenever flooding occurres no compensation or nothing we are just left out to dry.

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Customer

1 review

Nov 23, 2024

There has been two separate arson…

There has been two separate arson attacks on my block in St Denys, Southampton this month in our underground carpark. Police now have a suspect as I apprehend him. Vivid housing are still refusing to secure the carpark with gates as apparently they don't have the funds yet after a Google search it shows that vivid homes made £356 million profits in 2023. Vivid homes have no concern for the welfare of its tenants. They are only interested in getting their rent on time. Absolutely disgusting..

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Elaine Juby

1 review

Nov 20, 2024

Purchase of new apartment in Bursledon

Everything has been dealt with so efficiently. The ‘Sales Team’ (Jess) have kept us informed all of the way. And have always been very kind and understanding. Nothing was too much trouble.

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Month	Average	Reviews
Sep 24	3.2	6
Oct 24	2.2	14
Nov 24	3.0	4
Dec 24	1.0	3
Jan 25	2.0	4
Feb 25	2.3	3
Mar 25	2.3	6
Apr 25	1.0	1
May 25	2.3	6
Jun 25	3.0	2
Jul 25	2.1	7
Aug 25	2.0	4

Company	Overall	Legit	Service	Website & app	Value	Trend	Reviews
VIVIDThis company	2.3 out of 5 (poor)	100 out of 100	2.7 out of 5 (poor)	1.5 out of 5 (poor)	1.0 out of 5 (poor)	−5%	60
IONOS \| ionos.de	4.5 out of 5 (good)	50 out of 100	—	—	—	—	20,156
Miss Hosting	4.5 out of 5 (good)	67 out of 100	—	—	—	—	5,849
Federico Content Creator	1.2 out of 5 (poor)	100 out of 100	1.0 out of 5 (poor)	1.1 out of 5 (poor)	1.0 out of 5 (poor)	—	1,002
Dream Car Giveaways	4.5 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	4.1 out of 5 (good)	4.6 out of 5 (good)	—	999

VIVID reviews & trust report

VIVID has a poor customer experience.

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Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 18 positive reviews

Top complaintsof 40 negative reviews

How it compares

Reviews

Customer reviews (60)

Constant check ins and the team were…

Steve Shoesmith who has now written at…

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I would like to point out to Claire…

I have to say I have nothing but great…

Never known anything as bad as this

Been trying to get through to Vivid…

How lovely

Absolutely abysmal

Totally shocking

This is how much Vivid appreciates their tenants

No issues whatsoever

No responsibility

Their incompetence made our sale fall through, and threatens to again!

Unfortunately I have nothing positive…

shocked to get an update on my rent…

Mobiliy

Just bought a property in Winchester

Awful!

There has been two separate arson…

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