Vivint Solar is a residential solar energy company that provides solar panel installation and energy services to homeowners. The company offers solar power systems designed to help customers reduce their electricity costs and environmental impact. Vivint Solar typically provides consultation, installation, and ongoing support services for residential solar energy solutions.
Vivint Solar receives a generally positive reception from customers, with many praising the professional installation and significant energy savings. Reviewers highlight the quality of the solar panels and the impressive app integration for monitoring energy production.
Several customers express satisfaction with the overall experience, noting that the installation process was efficient and the support team was knowledgeable. However, there are notable complaints regarding communication, with some customers experiencing missed appointments and delayed responses, leading to a frustrating experience despite the satisfactory end results. Additionally, a few reviews mention a lengthy permit process and aggressive sales tactics. Overall, while there are areas for improvement, the majority of customers are pleased with their solar solutions and the savings they provide.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 33 out of 100 | — | 0 |
| 4.6 out of 5 (good) | 100 out of 100 | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 |
12 reviews of Vivintsolar. Filter by what matters to you.
7 months ago
The app integration and monitoring features are impressive. Installation crew was knowledgeable and explained everything clearly. Very pleased with the overall experience and energy savings so far.
7 months ago
Had some problems during installation with roof mounting, but the team came back quickly to fix everything. The system is now working perfectly and customer service made things right.
7 months ago
While the solar system works fine, communication throughout the process was poor. Missed appointments and delayed responses to questions. The end result is good but the experience was stressful.
7 months ago
Professional installation, quality equipment, and excellent customer support. The financing options made it affordable and the energy savings are already noticeable after just a few months.
Quick answers to the questions people ask most.
Vivint Solar provides residential solar panel installation, system design, and ongoing maintenance services. They offer both solar purchase and lease options to make solar energy accessible to homeowners. The company also provides energy monitoring and customer support throughout the system's lifetime.
You can request a free solar quote by visiting the Vivint Solar website or calling their sales team directly. A solar consultant will assess your home's energy needs, roof condition, and sun exposure to provide a customized proposal. The consultation process typically includes a virtual or in-person home assessment.
Vivint Solar's customer service is typically available Monday through Friday from 8 AM to 8 PM, and Saturday from 9 AM to 6 PM. Hours may vary by location and department. For urgent technical support, they may offer extended hours or emergency contact options.
Yes, Vivint Solar provides multiple financing options including solar loans, leases, and power purchase agreements (PPAs). They work with various lending partners to offer competitive rates and flexible payment terms. Many customers can go solar with little to no upfront costs through their financing programs.
The typical solar installation process takes 1-3 days for most residential homes, depending on system size and complexity. However, the entire process from contract signing to system activation can take 6-12 weeks due to permitting, utility approvals, and scheduling. Vivint Solar coordinates all necessary permits and utility interconnection paperwork.
Vivint Solar typically offers a comprehensive warranty that covers equipment, installation workmanship, and system performance. Most solar panels come with 20-25 year manufacturer warranties, while inverters usually have 10-25 year warranties. The company also provides ongoing monitoring and maintenance support throughout the warranty period.
Vivint Solar operates in multiple states across the United States, primarily in areas with favorable solar policies and conditions. Their service areas typically include states like California, Arizona, Texas, Utah, Nevada, and several others. You can check their website or contact them directly to confirm availability in your specific location.
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The app integration and monitoring features are impressive. Installation crew was knowledgeable and explained everything clearly. Very pleased with the overall experience and energy savings so far.
Had some problems during installation with roof mounting, but the team came back quickly to fix everything. The system is now working perfectly and customer service made things right.
While the solar system works fine, communication throughout the process was poor. Missed appointments and delayed responses to questions. The end result is good but the experience was stressful.
Professional installation, quality equipment, and excellent customer support. The financing options made it affordable and the energy savings are already noticeable after just a few months.
Solar panels are working as advertised but nothing exceptional about the service. Installation was fine, customer service adequate. Expected more for the price point but not disappointed either.
Installation was professional and the panels look sleek on our roof. The monitoring system is user-friendly and it's satisfying to see our energy production daily. Minor delays in scheduling but nothing major.
The installation team was professional and completed everything in one day. My energy bills have dropped significantly since switching to solar. The monitoring app makes it easy to track production and savings.
Everything exceeded my expectations. The consultation was thorough, installation was quick, and the team cleaned up perfectly. My electricity bill is now almost nothing during peak production months.
Installation went smoothly and the panels look great on my roof. Customer service was hit or miss - some representatives were very helpful while others seemed rushed. The system is performing as expected though.
Best decision we've made for our home. The savings are real and the system has been reliable for over a year now.
The solar panels are working well and the installation was clean. However, the sales process felt a bit aggressive with multiple follow-up calls. Overall happy with the product quality and energy savings.
The solar panels themselves are high quality and working well. The permit and approval process took longer than initially quoted, which was frustrating. Once installed though, very satisfied with performance.
You can reach Vivint Solar customer service by phone, email, or through their website's contact form. Existing customers can also access their online customer portal for account management and support requests. Phone support is the fastest way to get immediate assistance with urgent issues.
Vivint Solar contracts typically include specific cancellation terms and conditions that vary by agreement type and state regulations. Most contracts include a cooling-off period after signing, and some financing options may have different cancellation policies. It's important to review your specific contract terms or contact customer service to understand your cancellation options and any associated fees.
Vivint Solar is a residential solar energy company that provides solar panel installation and energy services to homeowners. The company offers solar power systems designed to help customers reduce their electricity costs and environmental impact. Vivint Solar typically provides consultation, installation, and ongoing support services for residential solar energy solutions.
