Vivint Solar is a residential solar energy company that provides solar panel installation and energy services to homeowners. The company offers solar power systems designed to help customers reduce their electricity costs and environmental impact. Vivint Solar typically provides consultation, installation, and ongoing support services for residential solar energy solutions.
Vivint Solar receives a generally positive reception from customers, with many praising the professional installation and significant energy savings. Reviewers highlight the quality of the solar panels and the impressive app integration for monitoring energy production.
Several customers express satisfaction with the overall experience, noting that the installation process was efficient and the support team was knowledgeable. However, there are notable complaints regarding communication, with some customers experiencing missed appointments and delayed responses, leading to a frustrating experience despite the satisfactory end results. Additionally, a few reviews mention a lengthy permit process and aggressive sales tactics. Overall, while there are areas for improvement, the majority of customers are pleased with their solar solutions and the savings they provide.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 33 out of 100 | — | 0 |
| 4.6 out of 5 (good) | 100 out of 100 | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 |
12 reviews of Vivintsolar. Filter by what matters to you.
While the solar system works fine, communication throughout the process was poor. Missed appointments and delayed responses to questions. The end result is good but the experience was stressful.
Quick answers to the questions people ask most.
Vivint Solar provides residential solar panel installation, system design, and ongoing maintenance services. They offer both solar purchase and lease options to make solar energy accessible to homeowners. The company also provides energy monitoring and customer support throughout the system's lifetime.
You can request a free solar quote by visiting the Vivint Solar website or calling their sales team directly. A solar consultant will assess your home's energy needs, roof condition, and sun exposure to provide a customized proposal. The consultation process typically includes a virtual or in-person home assessment.
Vivint Solar's customer service is typically available Monday through Friday from 8 AM to 8 PM, and Saturday from 9 AM to 6 PM. Hours may vary by location and department. For urgent technical support, they may offer extended hours or emergency contact options.
Yes, Vivint Solar provides multiple financing options including solar loans, leases, and power purchase agreements (PPAs). They work with various lending partners to offer competitive rates and flexible payment terms. Many customers can go solar with little to no upfront costs through their financing programs.
The typical solar installation process takes 1-3 days for most residential homes, depending on system size and complexity. However, the entire process from contract signing to system activation can take 6-12 weeks due to permitting, utility approvals, and scheduling. Vivint Solar coordinates all necessary permits and utility interconnection paperwork.
Vivint Solar typically offers a comprehensive warranty that covers equipment, installation workmanship, and system performance. Most solar panels come with 20-25 year manufacturer warranties, while inverters usually have 10-25 year warranties. The company also provides ongoing monitoring and maintenance support throughout the warranty period.
Vivint Solar operates in multiple states across the United States, primarily in areas with favorable solar policies and conditions. Their service areas typically include states like California, Arizona, Texas, Utah, Nevada, and several others. You can check their website or contact them directly to confirm availability in your specific location.
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You can reach Vivint Solar customer service by phone, email, or through their website's contact form. Existing customers can also access their online customer portal for account management and support requests. Phone support is the fastest way to get immediate assistance with urgent issues.
Vivint Solar contracts typically include specific cancellation terms and conditions that vary by agreement type and state regulations. Most contracts include a cooling-off period after signing, and some financing options may have different cancellation policies. It's important to review your specific contract terms or contact customer service to understand your cancellation options and any associated fees.
Vivint Solar is a residential solar energy company that provides solar panel installation and energy services to homeowners. The company offers solar power systems designed to help customers reduce their electricity costs and environmental impact. Vivint Solar typically provides consultation, installation, and ongoing support services for residential solar energy solutions.
