As I was fresh customer for first 2…
As I was fresh customer for first 2 months everything was great later on just went out I live in town centre and I have no service between noon and 7pm , I wouldn’t recommend this network

VOXI Mobile is a UK-based mobile network provider that specializes in offering flexible SIM-only plans designed for users who prioritize social media usage. The company allows customers to enjoy unlimited data for social media platforms without consuming their monthly data allowance, along with various data packages ranging from 20GB to 60GB at competitive monthly rates. VOXI operates on a 30-day rolling contract basis, enabling users to cancel their plans at any time without incurring penalties. Targeting a young, digitally-savvy demographic, VOXI also provides a selection of mobile phones available at no upfront cost, along with promotional offers that include free rewards and referral bonuses. Through its user-friendly platform, customers can easily order a free SIM card, activate their service, and access a range of mobile devices, catering to the needs of those seeking a flexible and data-rich mobile experience.
Reviewers express significant dissatisfaction with VOXI Mobile, highlighting critical issues with service reliability and customer support. Many customers report poor network coverage, particularly in areas like Huddersfield, where they experience subpar 4G connectivity.
Complaints about the slow delivery of SIM cards and difficulties in topping up accounts are prevalent, with some users feeling that the support system is inadequate and frustrating. Despite these issues, a small percentage of consumers appreciate the helpfulness of certain staff members and the overall value of VOXI's data plans, praising the unlimited social media feature and Vodafone's coverage. However, the overwhelming sentiment remains negative, with many feeling misled by promotional schemes and experiencing unresolved complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 1,046 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.5 | 34 |
| Oct 24 | 1.4 | 22 |
| Nov 24 | 1.6 | 28 |
| Dec 24 | 1.8 | 39 |
| Jan 25 | 1.4 | 28 |
| Feb 25 | 1.8 | 32 |
| Mar 25 | 1.9 | 29 |
| Apr 25 | 1.6 | 27 |
| May 25 | 2.0 | 25 |
| Jun 25 | 1.5 | 32 |
| Jul 25 | 1.6 | 44 |
| Aug 25 | 2.1 | 33 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Been with voxi for 2 years now and I'm still very happy with everything voxi provides,I've never had an issue with m...”
“Customer service is just as disappointing: the replies are mechanical, repetitive, and sometimes completely unrelated...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.5 out of 5 (poor) | 2.2 out of 5 (poor) | +11% | 1,046 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 | |
| 2.5 out of 5 (poor) | 100 out of 100 | — | 2.0 out of 5 (poor) | — | — | 1,060 |
Bottom line: VOXI Mobile is #4 of 5 on overall rating in this group. On website & app, ho. Mobile scores higher (3.5 vs 1.5).
1,046 reviews of VOXI Mobile. Filter by what matters to you.
As I was fresh customer for first 2 months everything was great later on just went out I live in town centre and I have no service between noon and 7pm , I wouldn’t recommend this network
Decent value for money but some of the worst customer service I've ever experienced. Definitely avoid - there are good deals elsewhere. Their AI chatbot 'helper' can't understand the most basic things you'd expect it to like 'data roaming', so they're wasting people's time with it. When I finally got to speak to a human, they were unable to locate my account using my phone number, name, postcode, or anything else I gave them (I've been a customer for 5+ years and have an active account). Eventually they gave up and told me to go into a Vodafone store to solve the issue, which seems to defeat the point of an online-only provider, from which I'd expect quick and easy online service...
This is the worst network I’ve ever been part of. I never have reception when traveling to the city centre. Literally every month there’s an issue with them with charging me double of my monthly plans or over charging me and never wanting to give the money back. All security questions get failed even though I ask EVERYTIME TO HAVE THEM UPDATED. It’s the worst experience. I gave this network plenty of chances in the last year. I’m done
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Charged me over a year for a sim never activated or used. Said they will send a sim so I can access the account and refund but lying and making excuses for not sending it
My phone was stolen recently, I just needed to block my SIM card and get a new one issued. Instead I got dragged into +2h of upselling and logistics, and I didn't even fully know what I had signed up for until everything was done. Then, they send me the shipping confirmation and it's not even my current address. Getting my phone stolen was already quite stressful, I really didn't appreciate this all-over-the-place experience. Will be looking into other providers with better customer service
Useless network provider! Hardly ever get signal and get charged twice! They are owned by Vodafone and somehow I get charged off VOXI and Vodafone! Absolute shambles of a company!
Joke, Expensive deals , I ordered a lebara sim and came vodafone, very complicated and not what I wanted. Avoid
What a terrible company, they offer you free youtube free snapchat etc but its now second time of mine that I was watching youtube and had a message then saying Im out of data even tho youtube is free to watch, Im moving way away from that company and never want to deal with them again.
I’ve been trying to change plan over the last two days and it’s impossible to do without contacting customer service. Finally got somewhere and paid the new amount. Payment went through but still plan showing as inactive. Tried again same issue and third time still the same issue. So almost £50 of transactions gone from my account. Fourth time lucky but it should not be this difficult. Very unhappy customer.
I have been with voxi many years now and haven't had any need to fault them that was until I I bought the 15 day europass costing £20. Now I use this every time I go abroad and never had a problem until this time. We flew to Malta on the 24th if June and activated the pass with no problems,8 days later there was no no 4g signal the signal bars was full but couldn't get data. About 7hrs later it suddenly came back on. There is no Vodafone Malta now as it was replaced with epic. The next day again no Internet so we went to the epic office and asked if there was a problem with there data,the answer was no and they checked my settings and said àll should be good. I then contacted voxi and was on the chat for 2 hrs and in the end he said there was nothing he could do so as a way of compensation he said I could have for £12 monthly 75 GB I stead of my 12gb. I said this wasn't compensation as I could have changed the plan myself for free and that anyway I don't use up my 12gb allowance ever so why would this be a compensation? So this is the funny bit,my partner had taken the same pass on the same day and had exactly the same problem as me with the data so she was on the chat as well. To cut a long story short she got £10 refunded but the guy insisted that it was a location poor signal problem even though it was fine for 8 days and even though we went to epic office where the signal was excellent but still no data. One offers a refund partially the other couldn't. Unbelievable
Really wish I could put minus avoid this company they won’t tell you the phone number for the SIM card give you a promo code and ask for payment enter it and it fails so you loose the promo code avoid at all measures customer service absolutely rubbish can’t help don’t want to help
Voxi was Brilliant at first free to send photos by text included with the plan all Great Value for money. However my bank switch did not carry over Voxi/Vodafone regular card payment but as soon as I was notified by text I then spoke to the agent via chat and avoided loosing my plan altogether ( no longer available ,much less for more money plans only) This went well paid my top up ,the following payment will be coming out of my new bank monthly...... 😱.....Shock though before this payment arrangement and my keeping the original plan checkout page that wouldn't complete without my agreement to SAVE THE 3 DIGIT SECURITY NUMBER !!! Companies DO NOT need your personal 3 digit security number on the back of debit cards to take further monthly payments from your bank , AND the PCI DATA SECURITY STANDARD is Prohibited from doing so !!! Beware Everyone !!!! Such A shame the Agents are really nice people but the Voxi Vodafone Payment Systems are in Deep Trouble !! 😰
Impossible to deal with customer services . I’ve cancelled the account and money keeps being taken from my account. Dealing with customer service (Nonjabulo and Tana ) to literally no avail. No response through FB messenger. All info given and no response or inability to help after a very long repeated security check. Evidently my name and birthdate did not pass security. I also gave the last 4 digits of my card, but that too did not pass security. Voxi had just taken money from the account. The account was cancelled on the 20th June and they took further money on 4/07. It appears that the information given is not read and nor have they or did they read further correspondence from a previous customer service complaint. My name, along with the name through the correspondence and the bank are all the same. You are dealing with a bot like response with computer generic communication. They can link all the information through the phone number to match the last 4 digits and name and date of birth yet I am now (again) left with money taken out of the account from a closed account. VOXI I want this money returned immediately and a response from Voxi.
Used to be pretty decent a couple years ago, however, VOXI has been providing terrible service recently. I purchased an 8 day EU roaming pass which didn’t show in my account, and it took about 30 minutes of answering security questions to get this resolved. Now that I have gone to purchase a 1 day EU roaming pass, it doesn’t even take me to the payment page. How am I supposed to trust my provider when they leave me stranded like this? The drops used to be decent too, there hasn’t been anything good for months now. Seriously considering switching.
Avoid. Unhelpful , lying and almost non existent customer support. The refer a friend is just a scam, i am waiting for the reward since last november ( it's July now) To catch and grab the Voxi drop has same chance as to win a lottery. The included Video/music / social network still use your data, so that's another scam.
Well given a so called free sim (WASTE OF TIME) Tried countless times, eventually a human agent( as they call themselves). We can activate, but the promo code they can't do..!! So be warned full price. False advertising..tut tut @vodophone..
SO BAD. The customer service brought literally tears to my eyes. They wasted my time told me conflicting things. Stressed me out
Useless as always, on my way to airport, trying buy a roaming but I can't because of course theirs useless website is in maintenance. Same thing every time. Don't waste your time with them.
I have a Voxi SIM card and found the claims of “endless social media” and “endless calls and texts” incredibly misleading, not to mention the “terms and conditions” are so small I’d need a telescope in order to read them. So I cancelled the plan. When I ran out of credit I realised I NEEDED to keep that same number for my work. I cannot for the life of me work out how to top it up. In my account it insists my username is something like CHVHOMSBLH whereas I always include either mine or my pets names as usernames on websites. So I bought a second Voxi sim as I’ve seen them in the shops in the past claim you can keep your old number. I’m looking at the card the new SIM card came inside and there’s absolutely no mention of keeping an old number anywhere on it. I rang the Voxi complaint phone number and explained I can’t top my phone up, that I have bought a second sim and please could you tell me what to do as I want to keep the same number. He asked me to choose a plan so I chose 8GB which is £10 a month. He said they don’t do that. I said I’m holding the card the newest SIM card came in right in front of my face and that I could screenshot it to him if he doesn’t believe me. He said he can’t accept screenshots. He said it a couple of times and pretty much accused me of being a liar. I asked him why I know more about his job than HE does and suggested maybe going on a training course. He just kept fobbing me back onto doing something on the internet where no doubt I’d be stuck talking to a useless piece of rusty metal that doesn’t understand basic, short, correctly spelt words with no slang or abbreviations; but I’d hoped he’d tell me step-by-step what to do. I repeated sooo many times I just CAN’T do it and he made me so angry and frustrated; referring to himself as “helping” me about 15 times that I ended up head-butting my wardrobe in anger. I told him I’ll be leaving a review of him on here and asked for his name. Vince 🙄. Common name in India apparently (said no-one ever)
VOXI Mobile is a UK-based mobile network provider that specializes in offering flexible SIM-only plans designed for users who prioritize social media usage. The company allows customers to enjoy unlimited data for social media platforms without consuming their monthly data allowance, along with various data packages ranging from 20GB to 60GB at competitive monthly rates. VOXI operates on a 30-day rolling contract basis, enabling users to cancel their plans at any time without incurring penalties. Targeting a young, digitally-savvy demographic, VOXI also provides a selection of mobile phones available at no upfront cost, along with promotional offers that include free rewards and referral bonuses. Through its user-friendly platform, customers can easily order a free SIM card, activate their service, and access a range of mobile devices, catering to the needs of those seeking a flexible and data-rich mobile experience.
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