VOXI Mobile is a UK-based mobile network provider that specializes in offering flexible SIM-only plans designed for users who prioritize social media usage. The company allows customers to enjoy unlimited data for social media platforms without consuming their monthly data allowance, along with various data packages ranging from 20GB to 60GB at competitive monthly rates. VOXI operates on a 30-day rolling contract basis, enabling users to cancel their plans at any time without incurring penalties. Targeting a young, digitally-savvy demographic, VOXI also provides a selection of mobile phones available at no upfront cost, along with promotional offers that include free rewards and referral bonuses. Through its user-friendly platform, customers can easily order a free SIM card, activate their service, and access a range of mobile devices, catering to the needs of those seeking a flexible and data-rich mobile experience.
Reviewers express significant dissatisfaction with VOXI Mobile, highlighting critical issues with service reliability and customer support. Many customers report poor network coverage, particularly in areas like Huddersfield, where they experience subpar 4G connectivity.
Complaints about the slow delivery of SIM cards and difficulties in topping up accounts are prevalent, with some users feeling that the support system is inadequate and frustrating. Despite these issues, a small percentage of consumers appreciate the helpfulness of certain staff members and the overall value of VOXI's data plans, praising the unlimited social media feature and Vodafone's coverage. However, the overwhelming sentiment remains negative, with many feeling misled by promotional schemes and experiencing unresolved complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 1,046 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.5 | 34 |
| Oct 24 | 1.4 | 22 |
| Nov 24 | 1.6 | 28 |
| Dec 24 | 1.8 | 39 |
| Jan 25 | 1.4 | 28 |
| Feb 25 | 1.8 | 32 |
| Mar 25 | 1.9 | 29 |
| Apr 25 | 1.6 | 27 |
| May 25 | 2.0 | 25 |
| Jun 25 | 1.5 | 32 |
| Jul 25 | 1.6 | 44 |
| Aug 25 | 2.1 | 33 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Been with voxi for 2 years now and I'm still very happy with everything voxi provides,I've never had an issue with m...”
“Customer service is just as disappointing: the replies are mechanical, repetitive, and sometimes completely unrelated...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.5 out of 5 (poor) | 2.2 out of 5 (poor) | +11% | 1,046 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 | |
| 2.5 out of 5 (poor) | 100 out of 100 | — | 2.0 out of 5 (poor) | — | — | 1,060 |
Bottom line: VOXI Mobile is #4 of 5 on overall rating in this group. On website & app, ho. Mobile scores higher (3.5 vs 1.5).
1,046 reviews of VOXI Mobile. Filter by what matters to you.
rubbish website and even worse customer service. don't bother. vodaphone should be embarrassed associate with this tripe. Contacted vodafone on link provided, now i know why voxi are rubbish, because their parent company vodafone is even worse.
When you need support. It’s impossible to reach anybody. The online chat is dreadful, they use filler replies and each reply is after a wait of 5 minutes. There’s clear systematic issues at Voxi. You try and reach out to support and they have the cheek to try and upsell you to their Vodafone company.
Sim activation is a joke, voxi have taken payment. Been 24 hours sim still not activated. Every other single network appart from smarty another silly network. Your sims in and up and running. How how how am I to know my teen daughter is safe. I cant phone her she can't phone me. Because Waiting for the sim to activate. Your a joke either give me my money back. Or get my daughters sim up and running. ADDITION = YES STILL NOT UP AND RUNNING 14.17 14/8/25
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Referral scam
My family and I had decent service for a year or two then things went badly wrong. Most of the members of my family are unable to access their accounts. OTP codes failed to work. I spent ages dealing with their technical support chat only to be told 'it's a glitch, try again later'. This problem has persisted for months. I have since moved to Lebara.
Unfortunately had to raise a complaint but couldn’t fault Ashadahmed‘s handling of my complaint. The chat before this was frustrating but the agent did get me in contact with the manager. I am disappointed however that Voxi has opted to use AI as the initial point of contact. The AI did not understand my simple request and it meant that I started my chat already feeling frustrated and unsupported.
Was chatting with customer service for an hour for a simple request. The person I chatted to kept saying to give them 2-3 minutes and then took 15-20min to get back to me each time. I even said I wanted to write a review about my experience, they said I would have the option to do so once the chat ended, which was a lie. Don't use.
I would give zero stars if I could! I signed up because Voxi had a good eSIM deal, but the experience was dreadful. I tried to create an account and waited for the verification code to arrive — it never came. This meant I could not finish setting up my account, which was extremely frustrating. I attempted to use the live chat for help, but the agent was unhelpful, repeatedly asking the same questions three times. To make matters worse, they had already taken the payment! I was furious. It took over an hour to cancel my account, and I was told it could take up to five days to get my money back. Let us hope I do. Never again will I use Voxi. Beware — very frustrating service!
I’ve been using Voxi for around 2 months after being with 3 for a couple of years. 3 signal wasn’t all that great but manageable but Voxi signal is terrible. If you don’t mind your phone cutting out half way through a conversation several times a day Voxi is for you. It’s safe to say I’ll be moving on.
ordered a phone when it said next day delivery, this wasnt the case and now they wont cancel it, emails say to call vodafone, they say to use the Voxi Chat, the chat says to call vodafone, the customer portal/app dont work (wont allow me to sign in). never used this compnay before VF or Voxi, first impressions are shocking and will never be back, Ive been with o2 for years and thought a change was due, Voxi are cheaper but its easy to look cheaper if you dont deliver... Decide if vodafone or Voxi, keep communications correct, fix your Voxi site, get a dedicated voxi call line and value customers, new and old.
I had no problems whatsoever switching to Voxi. An e-sim was required and confirmation was almost immediate and a "QR Code" was provided. I had one query and contacted Voxi via "X" and a fast reply was received. I sent my "PAC" mid-afternoon on the 30/07/2025 was fully "ported over" on the 31/07/2025 by 10:15 am. Great service all-round N.B. I have not had any problems when logging-in to my account "on-line "
Not a great start as a new customer as i can't even login to my account. It sends you on a wild goose chase between Otp texts,emails with temporary passwords changing to new passwords and then still being unable to get in. Apparently my account needs to be reset and i have to wait between 3-5 days before contacting them again to hopefully sort it. No apology nothing and being incovenienced with what should be a basic service from a mobile provider. Can't see myself staying,they were quick to offer me other plans but if they can't even sort out a basic thing like letting me access my account then i won't bother and will go back to my previous provider. Also according to Reddit this has happened and been happening to many others since 3+ years ago and they still haven't sorted it out
I wanted to transfer my number from my Vodafone to Voxi. Instead it took 5 hours to even start the process and once it changed over they royally screwed me over. They had transferred my father’s number to the voxi sim and cancelled his contract, not mine. They had even asked me to confirm which number it was I wanted to transfer over. Now we are speaking to them and they have somehow changed my pin and memorable word. Absolutely shambles if you want to transfer you number over. 0/10 do not recommend unless you don’t want to keep you number
5stars for the member Kathy who helped me via Facebook messenger. An absolute credit to the company , was thorough and polite and guided me through my issues and solved them to my complete satisfaction! If only all customer service agents were as good! I previously tried to get help via the live chat on the website, and the member there was almost condescending in their tone and basically refused to help. I will recommend Voxi, as I like Vodafone signal where I am , and so long as someone needs help, speaks to the people on the Facebook messenger, I’m sure it will be smooth sailing.
It took a few attempts to get the sim working. Then, when I left the UK, canceling was an awful process as their website chat kept failing and resetting. Then I finally canceled, got the emails confirming, and am still being charged! The terms and agreement say once canceled the card is no longer stored. However, clearly that is not true. I am still trying to resolve this, approaching hour 2 today, still not fixed.
I applied for a VOXI SIM in late 2023 but never activated it or logged in due to login issues. The SIM was lost, and I stayed with Vodafone. Since March 2025, I’ve been charged £12 monthly without my consent. VOXI claims the account was active, but I dispute this as I never used the service. They only offered a pro-rated refund for July 2025, refusing to refund prior months, and I can’t access my account to stop charges. Poor service—avoid unless they fix this.
The website sucks. Literally is the worst thing that ever happened in the history of the web. It's ridiculous. Plus, not only does it suck in functionality, but also servers are always down due to maintenance or errors. What a joke again, Vodafone?
Enjoyed my time with voxi. But there's always a time to goodbye as I have signal problem where I live now. .. They have best data packages that is cheap and useful for most people.
VOXI Mobile is a UK-based mobile network provider that specializes in offering flexible SIM-only plans designed for users who prioritize social media usage. The company allows customers to enjoy unlimited data for social media platforms without consuming their monthly data allowance, along with various data packages ranging from 20GB to 60GB at competitive monthly rates. VOXI operates on a 30-day rolling contract basis, enabling users to cancel their plans at any time without incurring penalties. Targeting a young, digitally-savvy demographic, VOXI also provides a selection of mobile phones available at no upfront cost, along with promotional offers that include free rewards and referral bonuses. Through its user-friendly platform, customers can easily order a free SIM card, activate their service, and access a range of mobile devices, catering to the needs of those seeking a flexible and data-rich mobile experience.
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