Watches of Mayfair is an online retailer specializing in luxury Swiss watches and fine jewelry, offering a curated selection from prestigious brands such as Hublot, Zenith, Montblanc, and Vacheron Constantin. The company features an extensive inventory of over 16,000 products, including more than 1,600 watches and 1,500 jewelry items. Customers can explore a bespoke sourcing experience tailored to their specific needs. The company caters to discerning clients seeking high-quality timepieces and exquisite jewelry pieces. With a focus on reliability and trust, Watches of Mayfair aims to provide a seamless shopping experience for luxury watch enthusiasts and collectors. The platform is designed to ensure accessibility and ease of use, making it a preferred choice for those looking to invest in premium watches and jewelry items online.
Watches of Mayfair consistently receives high praise for its exceptional service and competitive pricing. Reviewers highlight the helpful and friendly staff, particularly praising individuals like Matt and Anton for their personal touch and responsiveness throughout the purchasing process.
Customers appreciate the clear communication and updates regarding their orders, even when there are supply delays. Many express satisfaction with the quality of the watches received, noting they arrive well-packaged with all necessary documentation. However, a few reviews mention issues related to the availability of certain models, indicating that some purchasers found the selection limited or faced delays. Overall, the overwhelming sentiment is positive, with most customers recommending the company for its excellent service and value.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 118 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 5 |
| Oct 24 | 5.0 | 6 |
| Nov 24 | 5.0 | 9 |
| Dec 24 | 4.9 | 7 |
| Jan 25 | 5.0 | 14 |
| Feb 25 | 4.6 | 11 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 5.0 | 10 |
| May 25 | 5.0 | 13 |
| Jun 25 | 4.9 | 8 |
| Jul 25 | 5.0 | 11 |
| Aug 25 | 4.9 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 118 most recent reviews.
“Helpful and friendly, good service, price and delivery options”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +1% | 118 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Watches of Mayfair is #1 of 5 on overall rating in this group.
118 reviews of Watches of Mayfair. Filter by what matters to you.
I have purchased several watches over the years (maybe too many!) from various retailers both in-store and online, the experience I had with Watches of Mayfair was one of the best if not the best experience so far, every part of the order process from ordering to payment and delivery was perfect.
Excellent communication from the team and bracelet sized correctly from my measurements. Delivery altered to suit my needs and the watch was perfect. Excellent service all round and good discount, would use Watches of Mayfair again without hesitation.
Buying a watch from Watches of Mayfair was such a pleasant experience. Prices are exceptional as is their customer service; Mat was an absolute professional and the environment is relaxed. Thank you Mat and thankyou to Watches of Mayfair. Excellent stuff..
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Great service and price. Also very quick delivery
First time buying from watches of Mayfair but won’t be the last , fantastic customer service experience and delivery date was fulfilled. The watch (tag heur formula 1 with rubber strap) was best price I could find! Many thanks ⭐️⭐️⭐️⭐️⭐️ Neil Stafford
I recently bought my first automatic watch from WOM. The service was second to none, polite, helpful and you could tell they genuinely cared. My watch is wonderful and was a very good price. Delivered with care. Matthew and Emma at WOM have been fantastic. Buy from them, you won’t regret it.
Level of service was top notch from start to finish. I dealt with Matt throughout who was very helpful and friendly, kept me up to date with the delivery status of the watch, and offered help and advice where needed. An all around great buying experience, will definitely deal with again.
Fantastic experience with Watches of Mayfair. Emma was great in handling all the processes and went the extra mile to ensure I received my watch before leaving the country. Would definitely recommend!
Excellent service from enquiry to purchase, Matt was brilliant, very personable and listened to what we wanted and met our requirements exactly. Physical store exquisite and boutique and the value for money cannot be beaten. We would have rated as a five, if we had been offered a drink preferably bubbles but any drink would have done. It takes time to purchase as the experience is exceptional, so a drink would have rounded the experience off. Would recommend and will definitely use again
I had a fantastic experience buying my Omega watch online from Watches of Mayfair. The price was extremely competitive compared to rivals and my watch arrived extremely well packaged by courier next day, within 28 Hours of ordering. The watch is pristine bearing all correct manufacturer stickers and the full 5 year Omega warranty and documentation is present and correct. I was called by Matt from WoM who offered to resize the bracelet prior to despatch, which I gratefully accepted, so the watch arrived ready to wear. I can’t praise Watches of Mayfair enough. They sell expensive, luxury items and I feel their service matches and enhances the experience. Very highly recommended.
Best prices and excellent customer service, Batyr and the team was very happy to accommodate my needs around a tight deadline, would highly recommend
A seamless process to order a watch with the help of Matt. He was constantly available over WhatsApp to help me find the right watch for the best price, and have it delivered ahead of schedule. Watches of Mayfair will be my go to supplier for life!
I recently bought a Grand Seiko watch. The price from WoM was unbeatable and the service/delivery was excellent. I would use them again.
Excellent customer service
I was out of the country on holiday when I saw the watch at a great price. I was having trouble with the payment going through with being away and Matt got hold of me the next morning and helped me through the process till completion. He was also on hand afterwards with updates on the watches arrival and if I wanted it resizing etc.thanks again for all your help.
First class service and advice. Not rushed into sale. Always helpful when asking questions. Really good value. Watch came boxed with all papers
Tried and trusted personally for over 10 years. Exceptional service and value from Anton and Matthew.
Watches of Mayfair is an online retailer specializing in luxury Swiss watches and fine jewelry, offering a curated selection from prestigious brands such as Hublot, Zenith, Montblanc, and Vacheron Constantin. The company features an extensive inventory of over 16,000 products, including more than 1,600 watches and 1,500 jewelry items. Customers can explore a bespoke sourcing experience tailored to their specific needs. The company caters to discerning clients seeking high-quality timepieces and exquisite jewelry pieces. With a focus on reliability and trust, Watches of Mayfair aims to provide a seamless shopping experience for luxury watch enthusiasts and collectors. The platform is designed to ensure accessibility and ease of use, making it a preferred choice for those looking to invest in premium watches and jewelry items online.
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