Watches of Whitby is a retail company specializing in the buying, selling, and part-exchanging of luxury pre-owned Swiss watches. Located in the picturesque coastal town of Whitby, North Yorkshire, the company offers a curated selection of high-end timepieces from renowned brands, ensuring that all watches are verified against the Watch Register for authenticity. Customers can explore a diverse range of luxury watches available for purchase online through their website, watchesofwhitby.com, or visit their physical store for a more personal shopping experience. The company caters to watch enthusiasts and collectors looking for quality pre-owned Swiss watches, providing options for both seasoned buyers and those new to luxury timepieces. By offering a transparent and trustworthy platform for transactions, Watches of Whitby aims to meet the needs of customers seeking reliable and prestigious watches while promoting responsible luxury consumption.
Watches of Whitby consistently impresses customers with their exceptional service and high-quality watches. Reviewers frequently highlight the professionalism and friendliness of the staff, noting that they provide a welcoming atmosphere and knowledgeable assistance throughout the purchasing process.
Many express satisfaction with their purchases, stating that the watches received are exactly as described and arrive promptly, often the next day. Customers appreciate the good prices offered for luxury watches, further enhancing their positive experiences. However, a small number of reviews mention concerns about the shop's pricing and perceived unprofessionalism, which may detract from an otherwise stellar reputation. Overall, the overwhelming sentiment is one of satisfaction, making Watches of Whitby a highly recommended destination for watch enthusiasts.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 110 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 3 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 4.0 | 4 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.8 | 5 |
| Apr 25 | 5.0 | 4 |
| May 25 | 5.0 | 1 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 2 |
| Aug 25 | 5.0 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 110 most recent reviews.
“Did my due diligence, having not ordered from WoW before, and placed my order on line”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | +3% | 110 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Watchesofwhitby is #1 of 5 on overall rating in this group.
110 reviews of Watchesofwhitby. Filter by what matters to you.
Made the visit to the shop after looking on the site regularly for the last two years. Had my eye on one of the last no date pre-ceramic submariners and they had a beauty in stock. Lovely people, knowledgeable and no pressure. Bought the watch and love it. Great experience in store too
Five star customer service from Heather, Michael and the team at Watches Of Whitby. Highly recommended…Thank You!
What a fantastic online buying experience! Alex & Mike certainly delivered on a pre-loved watch which is flawless I might add. It arrived in beautiful packaging with a couple of little surprises! In my mind this shows the attention to detail and the high standards of the watches they sell having read the other reviews. Dealt with them via phone and email and both lovely to deal with and very knowledgable! I had 100% confidence in them which is important when you make an emotional purchase like this. Will be using again and can't recommend them enough!
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Thank you very much, took my husband into Watches of Whitby as he's been wanting to go look for ages, he's been very interested in the watches they offer for a long time. He saw a watch he really liked. Very friendly and relaxed atmosphere, we had to take in the three kids and dog which was fine. Tried on the watch, added a clasp, tried the adjustments, adjusted back again, all no problem. All staff super helpful. Definitely recommend. 5star, 10 out of 10. See you again.
Absolutely fantastic experience with watches of Whitby. Very knowledgeable and professional. Great selection of stock and decent prices. Can’t fault them
I’ve purchased a few watch related items from Watches of Whitby via the post without any issues before but when I saw a watch they had in stock I really fancied I decided to make the 2 hour trip down to visit them. Immediately I felt at ease browsing with zero pressure from the very polite and knowledgeable staff working there. This place has such a friendly atmosphere and I was amazed at the flawless condition of the used watches I looked at. It wasn’t long after my coffee that we had a deal and I cannot recommend them highly enough! So thank you for the experience, If only everywhere was like this place :) Richard Round.
Excellent service from Watches of Whitby on my recent purchase of a Tudor Black Bay 58. I had been keeping an eye on their stock for a while (and missed out on a couple of occasions as their stock is very high quality) but finally managed to acquire what I’d been looking for. The watch was perfect and the service and knowledge they have is second to none. Would not recommend them more highly!
I’ve just had a great online experience with Watches of Whitby! I made an enquiry about a Moonwatch which was responded to almost instantly! Upon buying the watch over their site, I received a call to confirm the transaction and discuss delivery options! The watch arrived perfectly packaged the following morning and is exactly as described on the site, in terms of condition. In fact, it’s been than described! It looks brand new! I will definitely be purchasing from Watches of Whitby again in the future!
Thank you for a great purchase and for doing your utmost to help me buy my dream watch. The communication and customer service I have experienced leading up to and including the purchase as been truly excellent. Upon arriving at the showroom to collect my new watch I was greeted with a very warm welcome from both members of staff in store. I would have absolutely no hesitation in recommending Watches of Whitby to anyone wanting to purchase a great condition pre-owned luxury watch at a very fair market price. Thank you so much. Richard.
I ordered a bracelet for a Tudor BB GMT. It showed in stock on the web page but this was actually out of stock. After a quick call, Michael upgraded to a higher spec product FOC. Arrived well packed the next day via RMSD. I could not have wished for better service!
This was our second visit to the Watches of Whitby shop in Whitby to purchase another watch. The staff are very knowledgeable, helpful and polite - we were also offered refreshments whilst waiting. We would certainly recommend this shop when looking for a quality, pre-owned watch.
Another great experience with the guys at watches of whitby a pleasure to deal with this wasn't My first purchase, both occasions where made very enjoyable with very polite friendly professional staff. Would hugely recommend Neil Bryan
Been looking for a particular watch for a while Finally found what I wanted I emailed after hours not expecting a response Response was very quick Payment sorted watch delivered as promised Totally smooth transaction and the watch is 100% what I wanted Team at Whitby watches did a fantastic job and I will be a returning customer Top work all round
We popped into the shop browsing a couple of months and received a warm welcome. We returned today and was given 1st class treatment whilst my fiance chose his watch. The manager remembered us from before and asked about our upcoming nuptials in Whitby, a really lovely thing to remember about us. We can highly recommend this shop, and everyone is welcome whether browsing or intending to purchase. I would happily come back!
Great staff and very welcoming. Excellent customer experiance 5* do not hesistate to buy from Watches of Whitby.
Initially wasn’t buying another watch… have 60+….. then happened upon WoW….. And literally wow…. Great contact from staff, who also offered a discount, after a cheeky email….. Delivery within less than 24hours…. Great service, great contact, awesome watch…. Just a shame they don’t take PayPal or Klarna….
Amazing experience! I recently purchased a watch from Watches of Whitby, and I couldn't be happier with my experience. The ordering process was smooth, and the customer service was excellent upon arriving to pick up watch. The quality of the watch exceeded my expectations and overall I was provided a seamless and satisfying shopping experience. Highly recommended!
Great experience buying from W.O.W,very friendly staff,helpful advise & above all a great watch in near perfect condition. Thanks again,will buy more from you in the future.
Watches of Whitby is a retail company specializing in the buying, selling, and part-exchanging of luxury pre-owned Swiss watches. Located in the picturesque coastal town of Whitby, North Yorkshire, the company offers a curated selection of high-end timepieces from renowned brands, ensuring that all watches are verified against the Watch Register for authenticity. Customers can explore a diverse range of luxury watches available for purchase online through their website, watchesofwhitby.com, or visit their physical store for a more personal shopping experience. The company caters to watch enthusiasts and collectors looking for quality pre-owned Swiss watches, providing options for both seasoned buyers and those new to luxury timepieces. By offering a transparent and trustworthy platform for transactions, Watches of Whitby aims to meet the needs of customers seeking reliable and prestigious watches while promoting responsible luxury consumption.
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