Uisce Éireann, formerly known as Irish Water, is the national water utility provider in Ireland, responsible for the supply and treatment of water across the country. The company manages water resources and infrastructure to ensure safe and reliable water services for residential, commercial, and industrial customers. Uisce Éireann focuses on maintaining and improving the quality of water supply, addressing water-related issues, and providing timely service updates to its users. Uisce Éireann offers various services, including a Water Stewardship program for small and medium-sized enterprises, which is fully funded to support sustainable water usage. The company also provides a platform for customers to report issues related to water supply, such as leaks or flooding, and offers resources for winterproofing homes to prevent disruptions in service. Additionally, Uisce Éireann is committed to assisting vulnerable customers by providing tailored communication and support.
Irish Water receives overwhelmingly negative feedback from consumers, with many expressing frustration over service reliability and customer support. A significant number of reviewers report frequent water cuts without notice, leading to prolonged outages and inadequate communication from the company.
Complaints about the quality of water, including issues with turbidity and unpleasant odors, are also prevalent. While a few customers commend the promptness and professionalism of staff during specific service calls, these positive experiences are overshadowed by the majority of negative reviews highlighting incompetence and a lack of accountability. Instances of damage caused during repairs and unresolved account issues further contribute to the dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 35 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 35 most recent reviews.
“I would give them double the amount of stars if there was an option”
“the customer service level is beyond atrocious, almost 1 year (aug 24) of their burst water main outside my house cau...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Water Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 1.5 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | — | 35 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,000 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | — | 40 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 999 |
Bottom line: Irish Water is #5 of 5 on overall rating in this group. On service, Wessex Water scores higher (4.8 vs 1.6).
35 reviews of Irish Water. Filter by what matters to you.
Over a year ago
This lot is a shower of scammers Cuts of water without any notice Takes weeks for it to come back Happens all the time Phone up and all you get is"we will raise a investigation" and that's it Can... See more
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This lot is a shower of scammers Cuts of water without any notice Takes weeks for it to come back Happens all the time Phone up and all you get is"we will raise a investigation" and that's it Can anybody get rid of this lot or are they just laughing at everyone What a lovely waste of money but this is the banana republic of eire
if i could give a minus i would. the customer service level is beyond atrocious, almost 1 year (aug 24) of their burst water main outside my house causing damage to my property, countless phone calls (always an empty promise) countless emails and letters sent, and still i am waiting and being promised when they answer the phone that someone will come out to asses the damage. the stress this has caused me is horrendous. Another email sent today, i wonder will i even get a response and another empty promise.
Irish water is the worst utility company on the planet. I have been trying to close account for over a year and it is still unresolved. They are useless and all about money. Our government should hang the heads in shame. Frustrating and annoyed
I would give them double the amount of stars if there was an option. From my initial call to a lovely pleasant man to the 2 men who came and sorted my blocked sewage drain, they were simply fantastic. Workmen came within 2.5 hours and despite having to deal with a horrendous mess, they were super professional and a delight to deal with. Cannot thank them enough. Ennis area
I had a bad leak which was swamping my back garden I contacted Irish Water they arrived the next morning they explained everything they were going to do and what the problem was they got it sorted in one day they were extremely professional and the crew were a credit to the company in the Newcastle West area and most importantly the back garden was left in a very good way thank you James and the rest of the crew
I have been waiting over 3 weeks for irish water to come and free my drains, the smell from the drains is revolting. I have 3 different references numbers, been told its been updated all the time. I have emailed, and rang them on serval occasions. In the end the drains were so backed up that I couldn't you the toilet, shower or do washing. I had to get a private company out to free the drains from the public drain. So be prepared to be ignored and handed over to next person. Some actual joke this company.
In total it has taken 48 weeks to get approval to connect to a sewer which is right outside the property. There are NEVER give any updates in the process and when they finally give you a date , the local contractors don't show up...nor do they get in touch to let you know!! Irish Water are the biggest bureaucratic joke in Ireland. Honestly...get a sceptic tank or build in a different country. The government want to encourage renovation of old properties yet have not considered the totally useless dept which is Irish Water!
10 Billion euro invested and water from tap is still Brown on occasion. Turbidity is crap, ph all over the shop and chlorine you can smell when having a shower? Omg is there any qualified staff employed uisce eireann or are they all complete baffoons of a dunkeys left overs? It's beyond comprehension that such muppetts can be employed to deliver nothing on the 6 figure salaries, country has really gone to the dogs!
U I sent an email to a TD with a story about me that was completely untrue and intended to discredit me. The TD,s office forwarded the email to me and I rang the number on it. I got through to the person who signed it Geraldine Torreon who said she did not have to talk to me. When pressed she claimed she did not know where the story came from even though she had put it in quotation marks and called it the latest update. She refused to put me through to a manager. Three times I rang that number and was refused to be put through to a manager. I sent an email to their complaints dept and got no reply. In response to an FOI request I got a response from the FOI officer that under the legislation they are "not obliged to provide information only records". I in fact requested the records that initiated the story about me that they claimed was an "update".
Irish water , while repairing a leak damaged a glass window and they are claiming they didn’t do it . Be very careful letting them near your house
Uisce Eireann / Irish Water have been providing unsafe and dirty water to the residents of Cork city since 2022. They have failed to resolve the issue. Their communications always try and diminish the issue. Their customer service representatives also try and dismiss issues and are generally unhelpful. No interaction with Uisce Eireann / Irish Water has been positive to date.
Incompetence personified. I have spent hours on the phone trying to resolve an issue. Person on phone seems to agree a resolution, then out comes a threat of disconnection by post despite payment having been made as agreed. They then demanded proof of payment despite the amount showing up on their statement.
CROOKS!!! We paid Irish water €2,300 6 months ago to do our new build water connect. Irish water said they supplied the area and we paid in full. We booked Irish water in for the job 4 weeks before our builder needed the connect. Irish water arrived on site and informed me they didn’t supply the area. The told me to get my payment refunded and get another company to do the work. In a panic I had to outsource the work as my builder needed the connect. Farce of a company. Not only did they put us in an extremely stressful and unfair position they have not given us our refund back. I have communicated multiple times and keep getting the same response “we will send your query to the correct department now” then silence. Irish water did the same thing to one of my new neighbours last year. They too are still waiting on payment. When will I receive my refund??? Connection number: CDS2300231201 Shocking behaviour from our national water provider.
Complete lack of service regarding new connections. Paid over 6000 euros over 12 months ago, still waiting. They have it contracted to Coffey Engineering who give different excuses for the delay. Unbelievable service. In the meantime we are forced to continue to pay high rent while we wait on a water connection. No manager in IW will take the call. Coffey Eng have no contact phone number just one email excuse after another. Cannot issue complaint to CRU as IW will not issue a complaint number. ESB completely different excellent service. How come? No one will take responsibility for IW as being passed off on every phone call. Absolute disgrace.
Cut my 85 year old mother's water off without any notice or explanation. After several phone calls I managed to establish that there's a leak within her boundary so they cut her water off. Irish water staff were "working" 8 foot from her front door and yet no one saw fit to inform her that she had a problem. They just turned off her water, jumped in their van and left. No leaflet, no phone call, nothing. I wonder how they'd feel if someone did that to their elderly mother?
Paid for a waste water and water connection nearly 6months ago Washed their hands and said they don’t deal with it now it’s with the sub contractor Have had 4 different people from sub contractors, they change them every few weeks Still no date or when I will have a connection, not in the country either in a residential area with water outside on the road, and no person to deal with as they all pass the book. Esb and Bord Gais have been and done their connections months ago. Extremely unprofessional and unhelpful company as with any company with no competiton I am self employed and if I ran my business like this I wouldn’t have one
Local farmer had damaged/ broken supply pipe...witin 2 hrs of issue being raised an engineer had visited/ inspected the damage. Following day a team were on site to repair the damage which ( though large) was repaired efficiently / water supply resumed that night
Absolutely great and straightforward customer service! Very informative and helpful. Called them about a low water pressure issue and it was one of the smoothest CS discussions ever. Thank you very much, I really appreciate it!
Terrible, always cut off water with no communication or warning
Clowns. Will turn your water off with zero notice. Get home from work to no water. Wake up to no water. I live rural, shops ages away. Had I known I could of prepared. It's not a 1 off either, happens at least once a year. Also can't seem to fix a leak up the road, literally 6 years they been at this stretch of pipe a mile or so long. It's buried about 2" deep so cars/tractors go in verge and it's leaking again. I'm convinced that they haven't a clue what they're at.
Uisce Éireann, formerly known as Irish Water, is the national water utility provider in Ireland, responsible for the supply and treatment of water across the country. The company manages water resources and infrastructure to ensure safe and reliable water services for residential, commercial, and industrial customers. Uisce Éireann focuses on maintaining and improving the quality of water supply, addressing water-related issues, and providing timely service updates to its users. Uisce Éireann offers various services, including a Water Stewardship program for small and medium-sized enterprises, which is fully funded to support sustainable water usage. The company also provides a platform for customers to report issues related to water supply, such as leaks or flooding, and offers resources for winterproofing homes to prevent disruptions in service. Additionally, Uisce Éireann is committed to assisting vulnerable customers by providing tailored communication and support.
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