Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Low volume · weighted down	2.3	7	100%		● Not enough data

2.3 / 5 overall

7 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Apr 2025.

Last 3 months: 5.0▲ 4.0
12-month avg: 2.0
All-time: 2.3
Category avg: 4.3

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Trend	Reviews
William Gleave Estate AgentsThis company	2.3 out of 5 (poor)	50 out of 100	—	7
Fantastic Services	4.8 out of 5 (good)	100 out of 100	—	1,809
My Home Move Conveyancing	4.7 out of 5 (good)	100 out of 100	—	1,004
Klast Home	3.7 out of 5 (good)	100 out of 100	—	1,000
Ingrams Water & Air	4.6 out of 5 (good)	100 out of 100	—	1,000

Bottom line: William Gleave Estate Agents is #5 of 5 on overall rating in this group.

Stephen Griffiths

1 review

Apr 7, 2025

Featured

I was very pleased that Dan with my recent inspection

I was very pleased that Dan did an inspection today. He was very thorough. He said everything was fine. Thank you. Steve G

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Jonnydog1

1 review

Jan 14, 2025

Featured

Not great service.

Not great - dismissive attitude on phone. Made to feel a nuisance really so it put me off the property. Shame.

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Brendan Bryce

1 review

Sep 6, 2024

Featured

Beware vendors

Beware vendors. I have phoned yesterday the Rhyl branch to book a viewing on a property for sale. Called at 11.30 am spoke to lady who said she will pass my number to sales team, she says they are really busy this week so likely can’t book a viewing till next week but someone will call me back. No call back. So this morning I call again and leave an answer machine message outlining what I want and reiterating I’ve had no call back as promised from the day before. Still no call back and now it’s after office hours. I feel concerned for any vendor who has placed their property up for sale with this agent.

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Kayleigh Paige

1 review

Jul 16, 2024

Featured

Buying experience

We bought through William gleave for our second property. Tbh was not impressed at all.. communication was quite slow throughout the whole process, on some occasions multiple emails being sent and calls made to communicate where was at. On arrival of collecting keys no card / bottle nothing not even a congratulations just here’s the keys thanks! On arrival to our new property there was a lot of issues which we informed William gleave about and our solicitors and to this day have never heard ANYTHING from William gleave not even to check up on how we got on with the solicitors etc which is disgusting in my opinion. It was basically here’s the keys off you go cut you off straight away. I would never buy through them again as I can honestly say I was not impressed.

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Jane Barras

1 review

Oct 31, 2023

Working with Alex has been great

Working with Alex has been great. He moved our house purchase along and kept us in the loop at all times. Was able to complete in 5 weeks with grateful thanks to Alex and his team. Always ready to help. Thanks everyone.

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phil darby

1 review

Oct 4, 2023

Never any staff

Telephoned this office twice to enquire about a property just to be met with a ringing telephone. Visited the Holywell branch on 3 separate occasions to find the branch closed in the middle of the day. Eventually had to email and that took 2 days to get a reply. If you are looking to sell your property i would look elsewhere.

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ian jones

1 review

Oct 2, 2023

holywell branch

Where do i start. Terrible experience. Would help if you had staff that were able to open their mouths without a lie coming out. Maybe its an occupational hazard. One female member of staff attempted to show a client around my property but couldn't find it!! That is on a normal street of houses and she was my estate agent talk about incompetence. Avoid this branch at all costs Would give no stars but there is no button for that !!!

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Month	Average	Reviews
Jul 24	1.0	1
Aug 24	—	0
Sep 24	1.0	1
Oct 24	—	0
Nov 24	—	0
Dec 24	—	0
Jan 25	1.0	1
Feb 25	—	0
Mar 25	—	0
Apr 25	5.0	1

William Gleave Estate Agents reviews & trust report

William Gleave Estate Agents has a poor customer experience.

Where the score comes from

Reputation trend

How it compares

Reviews

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