agent shiraz was on my worries…
agent shiraz was on my worries immediately, i was concerned but all worked out, excellent customer service

Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
Wine Spies consistently impresses customers with their outstanding selection of wines and exceptional customer service. Reviewers frequently highlight the helpfulness and responsiveness of agents like Shiraz and Blanc, who are praised for their quick replies and effective problem-solving skills.
Many consumers appreciate the impressive range of wines available, often noting the great prices and quality that meet or exceed expectations. However, a few reviews mention issues with orders, including concerns about shipment delays or corked wines, though these problems are typically resolved swiftly by the attentive staff. Overall, Wine Spies earns high marks for both product quality and service, making it a favored choice among wine enthusiasts. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 10 |
| Oct 24 | 4.8 | 26 |
| Nov 24 | 5.0 | 30 |
| Dec 24 | 4.9 | 73 |
| Jan 25 | 4.9 | 53 |
| Feb 25 | 5.0 | 17 |
| Mar 25 | 5.0 | 29 |
| Apr 25 | 5.0 | 46 |
| May 25 | 5.0 | 28 |
| Jun 25 | 5.0 | 26 |
| Jul 25 | 5.0 | 25 |
| Aug 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Wine Spies has the best customer service around”
“I was a longterm subscriber to Wine Spy but have stopped ordering from them because of terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | +2% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Wine Spies is #1 of 5 on overall rating in this group.
500 reviews of Wine Spies. Filter by what matters to you.
agent shiraz was on my worries immediately, i was concerned but all worked out, excellent customer service
The wine arrived by UPS totally destroyed. I sent a note in to have some remedy and received a response within 20 mins. Agent Shiraz was on top of my issue. I received a credit plus $20 Exactly what I had asked for. Customer service was exemplary Sad about the destroyed wine however Agent Shiraz made up for that.
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Very quick response with a plan of action to replace the bottles mishandled by FedEx. I did not figure I would be able to get those bottle from my locker replaced and was pleasantly surprised that Wine Spies could do that.
There was a delivery issue that was 100% the fault of UPS. Agent Blanc to the rescue! Even though the dude was sick a dog w/ the flu, he rose the ocassion, intervened on my behalf and saved the day. Best customer service I've ever seen! Dave
I had a recent delivery issue where FedEx did not keep the wine at a cool temperature. The box arrived with a temperature well over 100 degrees and was ruined. I contacted WineSpies and Agent Blanc handled it! Agent Blanc replaced the wine with similar wines since what I selected was no longer available. Great Customer Service! Great Wine Values!
Wine Spies has a knack for picking wines I love …. And at incredible prices!! Customer service is outstanding. Appreciate Agent Blanc helping me sort out an order. Give them try!
They are always great service agent Shiraz helped with my issue super fast
Update: After 2 weeks, we were able to locate our order. Order was delivered and all okay. Disappointed in all of the time spent trying to track down an order, but hopefully next experience is better. Wine spies said order was delivered to a third party receiver. Called third party receiver to p/u wine, no order for in my name received by them. Paid for 12 bottles of wine, none received. Winespies, I am not able to respond to your reply. I had been dealing with Agent Blanc before the responses stopped.
Great service. Thank you
Had an issue that I didn’t realize magnum sizes can’t be kept in the locker and had placed the order without that knowledge. Agent Shiraz came to the rescue and reimbursed me for the shipping costs for the misunderstand. I was surprised and delighted! Very excited to find wine spies, I use the app and now check it every day.
Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
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