Excellent customer service and quick…
Excellent customer service and quick response by Agent Blanc

Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
Wine Spies consistently impresses customers with their outstanding selection of wines and exceptional customer service. Reviewers frequently highlight the helpfulness and responsiveness of agents like Shiraz and Blanc, who are praised for their quick replies and effective problem-solving skills.
Many consumers appreciate the impressive range of wines available, often noting the great prices and quality that meet or exceed expectations. However, a few reviews mention issues with orders, including concerns about shipment delays or corked wines, though these problems are typically resolved swiftly by the attentive staff. Overall, Wine Spies earns high marks for both product quality and service, making it a favored choice among wine enthusiasts. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 10 |
| Oct 24 | 4.8 | 26 |
| Nov 24 | 5.0 | 30 |
| Dec 24 | 4.9 | 73 |
| Jan 25 | 4.9 | 53 |
| Feb 25 | 5.0 | 17 |
| Mar 25 | 5.0 | 29 |
| Apr 25 | 5.0 | 46 |
| May 25 | 5.0 | 28 |
| Jun 25 | 5.0 | 26 |
| Jul 25 | 5.0 | 25 |
| Aug 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Wine Spies has the best customer service around”
“I was a longterm subscriber to Wine Spy but have stopped ordering from them because of terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | +2% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Wine Spies is #1 of 5 on overall rating in this group.
500 reviews of Wine Spies. Filter by what matters to you.
Excellent customer service and quick response by Agent Blanc
The offerings, the price and the customer service are all outstanding. The lockers with free shipping and available ice packs is brilliant! More than 95% of my wine collection is from Wine Spies. The only constructive criticism I can offer is to work on the website. I have difficulty searching previous purchases. The ability to copy and paste would make that process much easier.
Wine spies always answers question promptly and courteously. Customer service is excellent.
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Wine Spies is an incredible find for the wine lover! I have my first case arriving tomorrow and a second case in a week. The prices and daily specials have been impossible to beat. WS ordering process is simple, easy, fast, and holding in a locker brilliant.
You know that dreadful moment when the UPS driver pulls a mangled box off of the truck…well nothing to fear with The Wine Spies and Agent Blanc on the case. They were quick to respond when I contacted them and were able to replace my order!
Quick response
I needed to change the shipping address for my full locker. I left a message at the website late last night (especially given the time change) and got a really quick response this morning from Agent Blanc taking care of it. You made it really easy!
Agent Blanc was particularly helpful in answering my questions and securing a Coupon Code that wasn’t working. I was very pleased with the entire procedure.
Wine Spies customer service has made me a happy operative!
The reply to my issue was dealt with promptly. However, I would request a quicker on line means of correcting a mistake. The shipment reached nearly to my home before it was recalled.
A shipment was returned to Wine Spies d/t damage evidently before it even got to me and Agent Shiraz made sure that my new locker will be shipped when I can accept it. Very helpful to ensure my order will be received soon! I love their wines! I have not had a bad one yet! Fun to get wines I’ve never heard of!
5 stars is not enough. The selection is great, the prices the lowest you can find, but above all the customer service is off the hook. I just posted a couple of weeks ago about the stellar service I have been receiving from Agent Malbec for years. A couple of days ago I had a need to open a new ticket to their support staff. This time the issue was worked by Agent Shiraz. As I had guessed my order did not ship on the expected date because of the Thanksgiving Day holiday, Agent Malbec confirmed that was indeed what had happened. This was due to the shipping company, and was not in anyway the fault of the Wine Spies. I let him know I completely understood and this did not reflect poorly on his company. Despite this he still made a very generous gesture to thank me for understanding and for being such a loyal, longtime customer. You just don't see this kind of customer appreciation anymore. They never cease to impress.
Wines spies is consistently the best wine service out there. Their offering are only matched by their service. Recently, I had a question about shipping. I reached out via their app and within minutes, Agent Shiraz to the rescue. Prompt, thorough, and polite response answered my question and reminded me how Wine Spies always over delivers. Keep it up agents!!
Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
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