Amazing attention to detail
Amazing attention to detail, personalized service, awesome communication, and a solution that makes me smile! Rarely do you get help like this anymore!!!! Thank you Agent Blanc!!!

Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
Wine Spies consistently impresses customers with their outstanding selection of wines and exceptional customer service. Reviewers frequently highlight the helpfulness and responsiveness of agents like Shiraz and Blanc, who are praised for their quick replies and effective problem-solving skills.
Many consumers appreciate the impressive range of wines available, often noting the great prices and quality that meet or exceed expectations. However, a few reviews mention issues with orders, including concerns about shipment delays or corked wines, though these problems are typically resolved swiftly by the attentive staff. Overall, Wine Spies earns high marks for both product quality and service, making it a favored choice among wine enthusiasts. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 10 |
| Oct 24 | 4.8 | 26 |
| Nov 24 | 5.0 | 30 |
| Dec 24 | 4.9 | 73 |
| Jan 25 | 4.9 | 53 |
| Feb 25 | 5.0 | 17 |
| Mar 25 | 5.0 | 29 |
| Apr 25 | 5.0 | 46 |
| May 25 | 5.0 | 28 |
| Jun 25 | 5.0 | 26 |
| Jul 25 | 5.0 | 25 |
| Aug 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Wine Spies has the best customer service around”
“I was a longterm subscriber to Wine Spy but have stopped ordering from them because of terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | +2% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Wine Spies is #1 of 5 on overall rating in this group.
500 reviews of Wine Spies. Filter by what matters to you.
Amazing attention to detail, personalized service, awesome communication, and a solution that makes me smile! Rarely do you get help like this anymore!!!! Thank you Agent Blanc!!!
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The app it’s confusing when you try to remove items from your order also at checkout the option to ship it’s not friendly users. Wine selections are great but because of the checkout process I usually end up buying from other sources
ABSOLUTE BEST WINE SITE ON THE WEB, hands down!! I’ve been a wine collector for over 10 years and a customer of the Spies for over 5 years. Besides their amazing wine offerings and the best prices anywhere, their customer service is above and beyond any other site. 99% of my orders of hundreds of bottles have gone through without a hitch. In my recent delivery though, just had a pretty expensive order get lost by the shipper for the first time. Highly unusual but it happens. Regardless, with absolutely no questions asked nor delays, Agent Moscato offered to credit my Spies account or refund my credit card for the full order amount. Agent Moscato was amazing and simply provided the best service by doing the right by his customer. Keep up the great work and you got me and my referrals as customers for life! G
I’ve been buying wine from Wine Spies for quite some time now. Their prices are unbeatable, the quality of wine that they select is excellent, and their customer service is also top-tier. Unfortunately, in the wine world you occasionally get a bottle that has been tainted for one reason or another. That’s just a normal occurrence and has nothing to do with the quality of the vendor. After 80+ bottles with Wine Spies, this has happened to me twice and both times the customer service agents at Wine Spies were quick to respond to me and quick to make the situation right. What more could you ask for?! They are great all the way around! I highly recommend using wine spies to take you deeper into the world of wine!
Wine Spies is an outstanding service for wine buyers... getting access to limited access and high-quality wines at amazing prices. I love the ability to buy lower quantities and store in a locker until you have a full case and then receive free shipment. I've been working with them for years. Equally as good is the exceptional customer service. Stuff happens in any business, but when it does, there is always a real person on the other end who tries to do the right thing. Just one example: I recently had two cases delayed as a few bottles in each had winery warehouse issues. Agent Shiraz stepped in, reconfigured the shipment to get me a case expedited, and stuff I could wait for will follow. All in about an hour. Well done!... and much appreciated!
Agent Crush really helped me out with a wrong order. Excellent Service . Very Impressed with the way Agent Crush handled the issue.
Great company. Great people. The customer service team is always on their game. I have had a few self inflicted errors with delivery locations etc and they were beyond helpful to resolve. Every wine I have purchased has arrived as advertised. Very happy to do business with them.
Due to bogeys encountered in [REDACTED], my package from Wine Spies HQ was compromised [REDACTED] field band and burn operation. Agent Shiraz was deployed as cleaner agent to [REDACTED]. Agent Shiraz performed admirably under fire and should receive the appropriate agency commendations.
Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
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