American Freight Furniture, Mattress, Appliance is a retail company specializing in providing a wide range of discount furniture, mattresses, and home appliances. The company offers products in various categories, including living room furniture, bedroom furniture, dining room sets, and a diverse selection of mattresses, including inner-spring, memory foam, and hybrid options. Customers can shop by size, type, and comfort level, catering to different preferences and needs. Targeting budget-conscious consumers and families, American Freight aims to deliver quality home furnishings at affordable prices. With an extensive online catalog available at www.americanfreight.com, the company enables customers to browse and purchase items from the comfort of their homes. American Freight also features clearance items, making it easier for consumers to find deals on essential home products.
American Freight Furniture, Mattress, Appliance receives mixed feedback from consumers, with a near-even split between positive and negative experiences. Many customers praise the exceptional service provided by staff members, highlighting their professionalism and kindness, particularly mentioning employees like Giovanni and managers like Evelyn.
Shoppers appreciate the quality of some products and the overall shopping experience in-store. However, significant complaints arise regarding delivery issues, with numerous reviewers reporting delays, damaged items, and malfunctioning appliances upon arrival. Some customers express frustration over the handling of refunds and warranty claims, indicating a lack of support after purchases.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 24 | 5.0 | 2 |
| May 24 | 1.3 | 4 |
| Jun 24 | — | 0 |
| Jul 24 | 3.0 | 2 |
| Aug 24 | 3.3 | 4 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just purchased a washing machine from the Fredericksburg location”
“I bought furniture from this company and since they couldn’t deliver it when promised, I cancelled And asked for A Re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 1.8 out of 5 (poor) | 2.6 out of 5 (poor) | — | 1,000 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.7 out of 5 (good) | — | 1,000 |
Bottom line: American Freight Furniture, Mattress, Appliance is #4 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.8).
500 reviews of American Freight Furniture, Mattress, Appliance. Filter by what matters to you.
Recently had issues with my mattress and tried to apply for the warranty that was denied by the manufacturer, so I went to store in Sherwood (AR) and the very long her manager ( did not get her name) was very attentive and proactive. Next day she called me to the store to resolve the problem with a happy ending. Thanks.
Staff acceptable in complying with our needs. Great to get what we needed without waiting three weeks which is what we were promised by big box stores. Holiday, Florida store just opened so they had to used to new company compliances. Their delivery has much to learn. Used inexperienced personnel and delivery methods that must be updated to compete.
They always have good deals and quality stuff pluse excellent service
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Polarized pattern: few middle ratings. 46% of recent reviews are 4–5★ and 52% are 1–2★.
Great experience
Update - I will leave the original post below. After contacting the corporate office I was able to get the couch and love seat armrest replaced. With little to no issues once they got involved. Wrong that it took so long to make it right, but they did make it right. This is why I updated to a four star. Keeping one for the aggravation in the beginning. Bought a new recliner set back in Feb. Couple of weeks later the stitching gave way in the middle seat. Upload all documents and photos to their warranty page. Sent a follow up email 30 days later, received no calls or email. Called the store to ask about it and got the run around, Ill look into it and call you back in 5 mins. that was roughly 2 weeks. will be contacting the BBB here shortly.
I would come again but I did have a issue the amount was wrong but as soon as I figure it out they changed it to the correct amount and apologized for about the issue. It was friendly staff both at the store and when they brought the furniture. Again I would definitely come again soon and recommend it to others.
They provide excellent in-store customer service but my problem is, they advertise same day delivery. I purchased my furniture on a Sunday but it wasn't delivered until that following Friday. Other than that their furniture is great, customer service is great as well. Great quantity better quality!
I came in looking for a mattress and sectional sofa. I was a bit disappointed that the advertised local ad was not in stock - I went with a larger model in the end. A liiiitle discount would have been nice. Love the mattress, the sectional as well. The sectional sofa was missing the anchor piece to hold the two pieces together, need to call and get the additional metal anchor. Otherwise the employees were very helpful, the salesmen didn't hound, and the movers/loaders were super friendly and fast. I'd recommend to family and friends for sure!
Employees are prompt and efficient! Very good customer service!
They did not have in stock what I went for. I had to purchase something more expensive. But overall not a bad experience. Manager was very helpful when my first choice didn't fit in my door.
I enjoy our furniture choices, but had a trip back as my mattress pads were not included in the delivery, and my bed rails which were requested didn’t make it to the order. Now the sakes reputiok $10 off each bed rail for the inconvenience, which was appreciated.
Pretty doggone good!
American Freight Furniture, Mattress, Appliance is a retail company specializing in providing a wide range of discount furniture, mattresses, and home appliances. The company offers products in various categories, including living room furniture, bedroom furniture, dining room sets, and a diverse selection of mattresses, including inner-spring, memory foam, and hybrid options. Customers can shop by size, type, and comfort level, catering to different preferences and needs. Targeting budget-conscious consumers and families, American Freight aims to deliver quality home furnishings at affordable prices. With an extensive online catalog available at www.americanfreight.com, the company enables customers to browse and purchase items from the comfort of their homes. American Freight also features clearance items, making it easier for consumers to find deals on essential home products.
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