American Freight Furniture, Mattress, Appliance is a retail company specializing in providing a wide range of discount furniture, mattresses, and home appliances. The company offers products in various categories, including living room furniture, bedroom furniture, dining room sets, and a diverse selection of mattresses, including inner-spring, memory foam, and hybrid options. Customers can shop by size, type, and comfort level, catering to different preferences and needs. Targeting budget-conscious consumers and families, American Freight aims to deliver quality home furnishings at affordable prices. With an extensive online catalog available at www.americanfreight.com, the company enables customers to browse and purchase items from the comfort of their homes. American Freight also features clearance items, making it easier for consumers to find deals on essential home products.
American Freight Furniture, Mattress, Appliance receives mixed feedback from consumers, with a near-even split between positive and negative experiences. Many customers praise the exceptional service provided by staff members, highlighting their professionalism and kindness, particularly mentioning employees like Giovanni and managers like Evelyn.
Shoppers appreciate the quality of some products and the overall shopping experience in-store. However, significant complaints arise regarding delivery issues, with numerous reviewers reporting delays, damaged items, and malfunctioning appliances upon arrival. Some customers express frustration over the handling of refunds and warranty claims, indicating a lack of support after purchases.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 24 | 5.0 | 2 |
| May 24 | 1.3 | 4 |
| Jun 24 | — | 0 |
| Jul 24 | 3.0 | 2 |
| Aug 24 | 3.3 | 4 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just purchased a washing machine from the Fredericksburg location”
“I bought furniture from this company and since they couldn’t deliver it when promised, I cancelled And asked for A Re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 1.8 out of 5 (poor) | 2.6 out of 5 (poor) | — | 1,000 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.7 out of 5 (good) | — | 1,000 |
Bottom line: American Freight Furniture, Mattress, Appliance is #4 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.8).
500 reviews of American Freight Furniture, Mattress, Appliance. Filter by what matters to you.
The American Freight Furniture store on the Northeast Evangeline Thruway Is my desired preferred store. The manager is very respectful, very kind and pleasant. The employees are absolutely amazing. They take care of business. They help when need their products are very nice. I have a stove and a chest for the bedroom. And I love both of them.
I just purchased a washing machine from the Fredericksburg location. I wanted to compliment the salesperson named Giovanni. We was very kind and professional. He took the time to research the features I was looking for on the washer. He even plugged the machine in and set up the app so we could see what options it had.
Josh was wonderful and went above and beyond in helping with everything. He was very knowledgeable with what we needed.
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Polarized pattern: few middle ratings. 46% of recent reviews are 4–5★ and 52% are 1–2★.
Evelyn the manager at the American Frieght in Tucker, Georgia was the absolute Best. She helped me find just what I was looking for with my kitchen appliances. Her customer service was so good that I plan to wait for the rest of my favorite appliances for my kitchen to come in at her location. Even though I live 3 hours away it will be worth the trip because I know she gives the best care and treatment to those making large purchases. I’m so thankful I discovered the American Frieght in Tucker Georgia.And Thank you Evelyn for the excellent service!!
I definitely had a great experience while shopping for new chairs 🪑 & stuff for my man cave and I will say there is some great quality amongst their selection.
The crew at The American Freight Northfield ROCKS!! Store 43
Very nice manager
My neighbor had a dishwasher that was falling apart. I wanted to get them something nice and useful for Christmas, so I went to American Freight to get them a new dishwasher. I was really pleased with the team at the West Covina store. My online order was fulfilled and ready to go when I got there. The new unit is installed and it's just awesome. Really happy this purchase!
Kent was awesome. He helped my wife and I on our purchase of a dishwasher and a stove. He explained to us about the products and what to look for. I would recommend american freight to anybody!
Salesman Jesse was helpful and polite.
MiMi was very nice and knowledgeable with all the questions I had concerning the mattress I was shopping for. I will be returning for more furniture.
Keeleean is a great employee and a helpful person. The store is well stocked with great furniture at great prices.
They met us at the door and was very helpful on finding exactly what we wanted. Excellent customer service!!
My experience with this company was great. I spoke with the manager Mitch in Madison Wisconsin. Always very helpful and knowledgeable. Couldn’t have asked for better service. He definitely went above and beyond to help me…I will definitely be back.
Jennifer went above and beyond to make sure I was all set with my refrigerator purchase. She was very helpful!
The customer service was excellent!!! They came to our assistance without us asking for help or support.
Ultimate salesman awesome product knowledge and very resourceful .in the Woodbridge, Virginia location: Potomac mills! Giovanni
Carlton was a great help to my family and I we love our couch set
American Freight Furniture, Mattress, Appliance is a retail company specializing in providing a wide range of discount furniture, mattresses, and home appliances. The company offers products in various categories, including living room furniture, bedroom furniture, dining room sets, and a diverse selection of mattresses, including inner-spring, memory foam, and hybrid options. Customers can shop by size, type, and comfort level, catering to different preferences and needs. Targeting budget-conscious consumers and families, American Freight aims to deliver quality home furnishings at affordable prices. With an extensive online catalog available at www.americanfreight.com, the company enables customers to browse and purchase items from the comfort of their homes. American Freight also features clearance items, making it easier for consumers to find deals on essential home products.
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