Animal is a business operating in the animals and pets category. The company likely provides products, services, or resources related to animal care, pet supplies, or animal-related activities. Without additional context, the specific nature of their offerings within the broad animals and pets industry cannot be determined.
Animal generally receives high praise for its friendly and helpful staff, with many reviewers highlighting exceptional customer service experiences. Customers appreciate the clean and well-presented stores, as well as the variety of promotions available.
Specific staff members, such as Nina and Josh, are frequently mentioned for going above and beyond to assist shoppers. However, there are notable complaints regarding product quality and delivery issues. Some consumers report dissatisfaction with items purchased, citing poor quality and broken zippers shortly after purchase. Additionally, there are concerns about the responsiveness of customer service when issues arise. Overall, while the staff and shopping environment receive commendations, product quality and customer service responsiveness present challenges for the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: CrowdTrust rates this company 5.0, Trustpilot 4.5. Trustpilot carries the most weight (98% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 98% |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 3 |
| May 25 | 2.3 | 3 |
| Jun 25 | 5.0 | 5 |
| Jul 25 | 4.5 | 8 |
| Aug 25 | 5.0 | 5 |
| Sep 25 | 5.0 | 4 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 3.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 61 most recent reviews.
“Very friendly,helpful staff”
“Attempted to call Animal customer services during opening hours, no answer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 3.8 out of 5 (good) | — | 61 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.1 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.0 out of 5 (good) | 4.8 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | −33% | 407 |
Bottom line: Animal is #3 of 5 on overall rating in this group. On quality, Lyka Pet Food scores higher (4.8 vs 3.8).
100 reviews of Animal. Filter by what matters to you.
11 months ago
The shop was clean and well presented throughout. The staff were friendly and polite.
11 months ago
Nina is gold. Thank you for your service!!!! You have made my day
Over a year ago
Purchased a coat from the Cheshire Oaks store on 19/10/25. After only 3 weeks the zip broke off in my hand. Attempted to call Animal customer services during opening hours, no answer. Then contacted M... See more
Quick answers to the questions people ask most.
We provide care for a wide variety of domestic animals including dogs, cats, birds, rabbits, guinea pigs, and other small pets. We also offer specialized services for exotic pets with proper advance notice. Please contact us to discuss specific needs for unusual or exotic animals.
We are open Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 4:00 PM. We are closed on Sundays and major holidays. Emergency services may be available outside regular hours - please call for assistance.
We recommend scheduling appointments to ensure prompt service and avoid wait times. Walk-ins are welcome but may experience longer wait times depending on our current schedule. You can book appointments online or by calling our office.
Please bring your pet's vaccination records, any current medications, and a list of any concerns or symptoms you've noticed. For first-time visits, also bring previous medical records if available. A secure carrier or leash is required for all animals.
We accept cash, credit cards (Visa, MasterCard, American Express), debit cards, and pet insurance. Payment is due at the time of service unless prior arrangements have been made. We also offer payment plans for qualifying procedures.
We provide limited emergency services during business hours for existing clients. For after-hours emergencies, we recommend contacting the nearest 24-hour emergency veterinary clinic. We can provide referrals to trusted emergency facilities in the area.
We require at least 24 hours notice for appointment cancellations to avoid a cancellation fee. Same-day cancellations may result in a charge equivalent to 50% of the scheduled service. We understand emergencies occur and handle these situations on a case-by-case basis.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 5.0 | 1 | 2% | — | ● Not enough data |
The shop was clean and well presented throughout. The staff were friendly and polite.
Nina is gold. Thank you for your service!!!! You have made my day
Purchased a coat from the Cheshire Oaks store on 19/10/25. After only 3 weeks the zip broke off in my hand. Attempted to call Animal customer services during opening hours, no answer. Then contacted Mountain Warehouse, who own the Animal brand, automated service advised me to email with receipt, pic of damage and care label, which i did, received an auto reply stating this email inbox not monitored and then directed to help page. Tried ringing MW warehouse customer services, 114 in queue!!!! Sent message via their portal...no response. Rang local MW store and they could not help Eventually did the 80 mile return trip to the store. Refund issued. No apology. Poor products and absolutely no customer service. Would not purchase again. *** standard response received *** Issues not addressed. Not even an apology And ended with...thanks for choosing to shop with us!!!!! Clearly standard response to negative review.. or as Animal call them..constructive.
Very friendly,helpful staff.
I bought a fleece lined zip up jacket from Mountain Warehouse. I used to love the Animal brand and always rated the quality of the clothing. I can say now that I feel the quality has diminished, the stitching wasn’t great and there weee lots of ends. Also there is a metal badge that has been fastened with stitching and it looks like it was done by a five year old. Safe to say I will spend my money on other brands that have the quality I have paid for. It’s a no from me now.
I went to the Bude store looking for a new t shirt. I was served by a helpful young lady called Rayna, she explained about the different styles and also told me they had a promotion on 2 for £35 so I ended up buying two.
Very friendly staff. Very happy with the product.
What more can I say, brilliant, not just the product, it’s only as good as the staff, today being served by Josh @ st ives branch, could not fault his knowledge, his customer interaction, fantastic young man, fantastic shopping experience
Really helpful staff, Tom P in particular, could not find what I wanted in the shop, and he arranged delivery from the warehouse.
The staff were very helpful. We left our package until we had finished shopping and both people who assisted were first rate!
It’s was a busy summers day in St Ives Cornwall. I was looking for summer shorts and Josh who served me couldn’t have been more helpful. A great guy who went above and beyond to find the size that I needed. He is a credit to the store.
Very helpful & happy staff
Great service and an enjoyable environment. The cashier was very nice too.
Nice clothes and good service in Newquay branch.
They are not fair. They ban some people for saying minor things verses others get let go for saying very bad things
I saw a changing robe I wanted online but realised I had left it too late to get it delivered before going on holiday. I rang the St Ives branch and they had one left in stock. They agreed to keep it for me until I arrived. When we went to get it the assistant was really helpful as I saw a hoodie I wanted. She checked the stock online and talked me through the options to get what I wanted. I ended up buying a lot more stuff, but got 10% off for leaving a review. Great clothes and really nice staff.
Nice choice of tops and shirts ,good offers if you buy two friendly staff especially Esther on the st Ives branch ,she was very chatty with us - a good credit to the company
We offer short-term boarding services for small animals with advance reservations. All boarded animals must be current on vaccinations and provide their own food and bedding. Overnight medical monitoring is available for animals recovering from procedures.
You can reach us by phone during business hours, through our website's contact form, or by email. We typically respond to emails within 24 hours during business days. Our address and detailed contact information are available on our website and social media pages.
Animal is a business operating in the animals and pets category. The company likely provides products, services, or resources related to animal care, pet supplies, or animal-related activities. Without additional context, the specific nature of their offerings within the broad animals and pets industry cannot be determined.
This profile hasn't been claimed by the business owner.
