Ik had een probleem en dat is snel en…
Ik had een probleem en dat is snel en adequaat opgelost

Bitdefender is a global leader in cybersecurity software, providing comprehensive protection solutions for both individual consumers and businesses since its inception in 2001. The company offers a range of products designed to safeguard digital environments, including all-in-one security solutions for home users, as well as tailored security platforms for small to large enterprises. Bitdefender's offerings encompass advanced threat detection, response capabilities, and cloud security management, ensuring robust protection against evolving cyber threats. Targeting a diverse customer base, Bitdefender serves millions of users worldwide, including families seeking reliable online safety and organizations aiming to protect sensitive data and maintain their reputation. The company's innovative technologies, such as Bitdefender GravityZone and partnerships with industry leaders like Ferrari, highlight its commitment to delivering effective cybersecurity solutions that enhance resilience in various sectors. For more information, visit www.bitdefender.com.
Bitdefender receives mixed reviews from customers, reflecting both strong praise and significant frustrations. Many users commend the antivirus software for its effectiveness, noting it provides excellent protection and has a knowledgeable support team that is responsive to issues.
Positive experiences highlight the company's customer service, with several reviewers appreciating the prompt resolution of technical problems and the friendly staff. However, a notable number of complaints focus on difficulties with auto-renewal cancellations and poor communication regarding subscription issues. Customers express frustration with the automated customer service system, which they find unhelpful and confusing. Additionally, some users report problems with the software blocking essential banking functions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.7 | 43 |
| Sep 24 | 3.7 | 72 |
| Oct 24 | 3.9 | 89 |
| Nov 24 | 3.6 | 107 |
| Dec 24 | 3.2 | 109 |
| Jan 25 | 3.1 | 108 |
| Feb 25 | 3.6 | 75 |
| Mar 25 | 3.6 | 91 |
| Apr 25 | 3.6 | 80 |
| May 25 | 3.7 | 87 |
| Jun 25 | 3.8 | 80 |
| Jul 25 | 3.2 | 59 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Product BD Total security was as such great, but encountered some issues due to my fault and the product became unusa...”
“The automated customer service page is a maddening blind loop”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Computer & Software.
| Company | Overall | Legit | Service | Quality | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.8 out of 5 (good) | 2.7 out of 5 (poor) | +3% | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 0% | 192 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 |
Bottom line: Bitdefender is #5 of 5 on overall rating in this group. On website & app, One Stop Cable Shop scores higher (4.7 vs 2.7).
1,000 reviews of Bitdefender. Filter by what matters to you.
Ik had een probleem en dat is snel en adequaat opgelost
Bitdefender appeared to offer good protection, but as with everything there's hidden problems that Bitdefender would like to keep hidden. One example is: When US based ip addresses search for Bitdefender ratings and reviews, the company has manipulated Trust Pilot to show only .au results. Not .us reviews. My company and my wife's accounts were compromised and majority of the activity came from Romania, Germany. Bitdefender had no liability though, because they are protected under the online user agreement. Let's stop and think about this for a moment. Think about all the times you heard about identity breaches in the news from either Microsoft, our healthcare system or even the US Social security offices and let's not forget about the IRS or cred karma or Equifax. What I found worked best: creating impossible passwords using several special characters. Example: $#@&+€√π% along with numbers and random letters. And never using the same password twice. My email address is even crazier but it works well. It's something like: 70$+90T@ whatever you choose for com. You see, most emails and passwords can be found or discovered because people use names or words in emails and passwords. Stop using logic in your password. Finally: go to the store and purchase a physical address book and write down your passwords there. Don't take a pic of it and never use the same password twice. P.S. I found it helpful to restart my devices once a day. It's crucial to hit restart and not shutdown and then just power back up. Most devices reset on restart and not shutdown. If you're a Yelp user, then you may be at risk because YELP made a few deals with Microsoft and is in your life ( like it or not ) to Yelp or not to Yelp is the question. Remember check for steering to: au site results and type .US every now and then. Oh and my financial losses equated to just over $300k trusting Bitdefender. I'll never recover my losses. Thanks Romania, enjoy my money.
Quick answers to the questions people ask most.
Bitdefender provides comprehensive cybersecurity solutions including endpoint protection, network security, email security, and cloud security services. Their business offerings range from solutions for small businesses to enterprise-grade security platforms. They also offer managed security services and threat intelligence solutions.
Bitdefender offers multiple support channels including phone support, email ticketing, and live chat through their business portal. Enterprise customers typically receive dedicated account management and priority support channels. Contact information and support hours can be found on their official website under the business support section.
Yes, Bitdefender typically offers free trial periods for their business security solutions to allow organizations to evaluate the products before purchasing. Trial lengths and available features may vary depending on the specific product and business size. You can request trials through their website or by contacting their sales team.
Bitdefender uses advanced threat detection technologies including machine learning, behavioral analysis, and global threat intelligence to identify and respond to security threats. Their solutions provide real-time protection and automated response capabilities to help minimize the impact of cyber attacks. The platform continuously updates its threat database to protect against emerging threats.
Yes, Bitdefender business solutions are designed to integrate with various existing IT systems and infrastructure. They offer APIs, management consoles, and compatibility with popular business applications and platforms. Integration capabilities may vary depending on the specific product and your current technology stack.
Bitdefender business solutions include comprehensive reporting and analytics dashboards that provide insights into security events, threat trends, and system performance. Reports can typically be customized and scheduled for regular delivery to stakeholders. The analytics help businesses understand their security posture and make informed decisions about their cybersecurity strategy.
Yes, Bitdefender provides managed security services for businesses that prefer outsourced security monitoring and management. These services typically include 24/7 monitoring, threat hunting, incident response, and expert security analysis. Managed services are particularly beneficial for organizations with limited internal security resources.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 32% are 1–2★.
Bitdefender offert us a total securiy for my network. Its easy to work with and wenn running a few scans of all the ports it ddidnt find a way in even AI didnt. it monitors the systems well and in notifications you can clearly see what site caused problems and got blocked. The Vpn works wel and we like normal can use netflix etc. The customer service is within 24 hours adressing my problems 1 by 2 very efficcient.
Ich hatte hier schon einmal über meine Erfahrung mit der Firma Bitdefender berichtet. Dazu gibt es etwas Neues: Ich musste diese Firma leider bitten, mir den Namen und die Anschrift des Hauptverantwortlichen mitzuteilen, weil ich diese Angaben für eine Betrugsanzeige benötige. Mal sehen, ob eine solche Person bei Bitdefender bekannt ist.
In meinem gewerblichen Account sind sensible Daten ungeschützt. Keine App Sperre und kein Konto Schutz. Ebenso ist das Einloggen auf die VPN Premium App nicht möglich. Erst nach mehreren E-Mails wurde zumindest eine APP SPERRE die allerdings nicht alle von mir geforderten Apps abdeckt, eingerichtet. In der App kommt es öfters zu Ausfällen von wichtigen Sicherheits relevanten Funktionen. Die Leistungen der App sind für mich bisher trotz Prämium Produkten mangelhaft.
Anti virus très complexe d'utilisation....avec de multiples contradictions d'informations....cher, très cher, trop cher pour ce que c'est....pas honnête sur la reconduction du contrat....pensez à prendre un délai assez long pour résilier sinon la reconduction est tacite et le prix explose....manque d'honnêteté. Expérience vécue.
I would like to report to the engineers that there is a major bug in the Total Security Software which requires a fix. When iBitdefender total security is installed the program caused a error with the \"Standard NVM Express Controller\" driver under Storage Controllers in the Device Manager in Windows 11 Home. When an external SSD drive is connected to a Thunderbolt 4 USB port it results in an error in the NVM Express Controller driver and the external SSD drive is not recognized by the operating system unless the system is rebooted. I confirmed that Bitdefender was causing the driver error by uninstalling Bitdefender which solved the problem and reinstalling recreated the driver error. When Bitdefender was uninstalled the external SSD drive is able to be hot swap when attached to any Thunderbolt 4 USB ports and there was no longer an error in the driver for the NVM Controller
First, so many sites will not connect where I have to go and disconnect it. Then there are many ,many times, like right now. When ot will not disconnect for hours, even when I reboot my phone. I have had this now on my android for 8 months and I think I am going to un install it and stop paying for it.
Appel du 07/04/25 à 12:03. Impossible de faire comprendre à mon interlocutrice qui ne souhaite qu'une chose, mettre fin à la conversation dès la troisième seconde. Ils ont fameusement dégringolé chez Bitdefender et vont encore en perdre des clients pour ces raisons ; on ne contacte pas un call center pour obtenir une aide par e-mail parce que la personne ne comprends et ne s'exprime pas correctement en français. Où va-t'on ? Prochain renouvellement d'abonnement, je change de fournisseur, ça c'est clair. En plus ce n'est pas une réponse à vos questions qu'ils envoient mais un questionnaire dans le but de traîner les choses en longueur alors que par téléphone, cela aurait été résolu en 2 minutes.
I recently found out that BitDefender has removed the ability to block websites under "Online Threat Prevention". BitDefender Total Security appear to have this feature in Parental Control, but it has been removed from "Online Threat Prevention". I do not want to block a website for a child, I want to block it globally. There are instructions for how to so this all across the internet, but the "Action" dropdown under Exceptions is no longer there. It is disappointing when a company removes key features from their product. After years of being a loyal customer I am not going to be renewing.
Support meldet sich nicht zurück - keine Lösungen ! Passwort Manager ist das geld nicht Wert und taugt nichts ! Besonders schlimm ist die neue Version SecurePass unglaublich kompliziert und funktioniert nicht , extrem Langsam und zeigt zu wenig an !!War davor über 20 Jahre bei Kaspersky incl. Passwort Manager da hat alles extrem super perfekt geklappt und einwandfrei incl. super Übersicht!! Leider wegen Putin >/ krieg gewechselt ! Werde auf andere Sicherheit System umsteigen und Passwort Manager !! Besonders der hohe Preis für so ein schlechtes Produkt ist nicht gerechtfertigt !! Wahrscheinlich reicht sogar die normalen MS - Windows Sicherheiten heutzutage aus , bevor man sich mit solchen programmen ärgert !!
I just had a question for Support. As with the other 2 times they answered within a few hours with a step by step paragraph which helped me do what I needed to do. I was very impressed again with the speed of the answer but also that they really knew what they were doing.
Semble être un très bon Anti-virus,mais je l'ai trouvé un peux complexe à exploiter vu,il est vrai pour mes 87 ans passés, à par çà je je n'ai rien d'autre à ajouter.. Papynat de St-Lys
Great products and bundled in desirable packages.
Experienced and competent support. I have come to trust the antivirus and malware protection as it has intervened on many occasions to prevent breaches of my IT, and where issues have occurred they have been persistent in resolving them. Happy to recommend.
Bitdefender automatically updates its threat definitions and security signatures to ensure protection against the latest threats. Software updates and patches are typically deployed through centralized management consoles with options for scheduling and testing. Administrators can configure update policies to meet their organization's specific requirements and maintenance windows.
Bitdefender solutions are designed to help organizations meet various compliance requirements including GDPR, HIPAA, PCI DSS, and other industry-specific regulations. Their products include features for audit trails, data protection, and compliance reporting. Specific compliance capabilities may vary depending on the product and configuration.
Yes, Bitdefender offers hybrid security solutions that can protect both on-premises infrastructure and cloud environments. Their platform provides unified management and visibility across different deployment models including public, private, and hybrid clouds. This approach helps businesses maintain consistent security policies across their entire IT environment.
Bitdefender offers various training resources including documentation, webinars, online training modules, and certification programs for IT professionals. They also provide implementation support and ongoing technical assistance through their support channels. Training materials are designed to help users maximize the effectiveness of their security solutions.
Bitdefender typically offers flexible licensing options based on factors such as the number of endpoints, users, or devices being protected. Licensing models may include annual subscriptions, multi-year agreements, and volume discounts for larger deployments. Specific licensing terms and pricing are available through their sales team or authorized partners.
Bitdefender is a global leader in cybersecurity software, providing comprehensive protection solutions for both individual consumers and businesses since its inception in 2001. The company offers a range of products designed to safeguard digital environments, including all-in-one security solutions for home users, as well as tailored security platforms for small to large enterprises. Bitdefender's offerings encompass advanced threat detection, response capabilities, and cloud security management, ensuring robust protection against evolving cyber threats. Targeting a diverse customer base, Bitdefender serves millions of users worldwide, including families seeking reliable online safety and organizations aiming to protect sensitive data and maintain their reputation. The company's innovative technologies, such as Bitdefender GravityZone and partnerships with industry leaders like Ferrari, highlight its commitment to delivering effective cybersecurity solutions that enhance resilience in various sectors. For more information, visit www.bitdefender.com.
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