Worth every star!
The antivirus software is excellent and easy to use, and their commitment to customer service is superb.

Bitdefender is a global leader in cybersecurity software, providing comprehensive protection solutions for both individual consumers and businesses since its inception in 2001. The company offers a range of products designed to safeguard digital environments, including all-in-one security solutions for home users, as well as tailored security platforms for small to large enterprises. Bitdefender's offerings encompass advanced threat detection, response capabilities, and cloud security management, ensuring robust protection against evolving cyber threats. Targeting a diverse customer base, Bitdefender serves millions of users worldwide, including families seeking reliable online safety and organizations aiming to protect sensitive data and maintain their reputation. The company's innovative technologies, such as Bitdefender GravityZone and partnerships with industry leaders like Ferrari, highlight its commitment to delivering effective cybersecurity solutions that enhance resilience in various sectors. For more information, visit www.bitdefender.com.
Bitdefender receives mixed reviews from customers, reflecting both strong praise and significant frustrations. Many users commend the antivirus software for its effectiveness, noting it provides excellent protection and has a knowledgeable support team that is responsive to issues.
Positive experiences highlight the company's customer service, with several reviewers appreciating the prompt resolution of technical problems and the friendly staff. However, a notable number of complaints focus on difficulties with auto-renewal cancellations and poor communication regarding subscription issues. Customers express frustration with the automated customer service system, which they find unhelpful and confusing. Additionally, some users report problems with the software blocking essential banking functions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.7 | 43 |
| Sep 24 | 3.7 | 72 |
| Oct 24 | 3.9 | 89 |
| Nov 24 | 3.6 | 107 |
| Dec 24 | 3.2 | 109 |
| Jan 25 | 3.1 | 108 |
| Feb 25 | 3.6 | 75 |
| Mar 25 | 3.6 | 91 |
| Apr 25 | 3.6 | 80 |
| May 25 | 3.7 | 87 |
| Jun 25 | 3.8 | 80 |
| Jul 25 | 3.2 | 59 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Product BD Total security was as such great, but encountered some issues due to my fault and the product became unusa...”
“The automated customer service page is a maddening blind loop”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Computer & Software.
| Company | Overall | Legit | Service | Quality | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.8 out of 5 (good) | 2.7 out of 5 (poor) | +3% | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 0% | 192 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 |
Bottom line: Bitdefender is #5 of 5 on overall rating in this group. On website & app, One Stop Cable Shop scores higher (4.7 vs 2.7).
1,000 reviews of Bitdefender. Filter by what matters to you.
The antivirus software is excellent and easy to use, and their commitment to customer service is superb.
I chose bitdefender because it was reccommended by Which. I paid for the standard package and vpn. Whenever it was installed on my laptop, I had no internet. I contacted the company and I don't know whether the remedial advice came from a bot or an agent, but it didn't work out and it was probably beyond my technical ability to rectify the matter. I demanded a refund after I managed to uninstall the program. update 25/03/25: full refund received thank you so I've upgraded the rating accordingly.
Access to a Bitdefender technician was immediate when I phoned Customer Support UK phone number and the technical support technician was very calm, patient, supportive and reassuring. My problem was quite complex apparently but was solved overnight and as soon as I logged in the following morning I had full access to my computer.
Quick answers to the questions people ask most.
Bitdefender provides comprehensive cybersecurity solutions including endpoint protection, network security, email security, and cloud security services. Their business offerings range from solutions for small businesses to enterprise-grade security platforms. They also offer managed security services and threat intelligence solutions.
Bitdefender offers multiple support channels including phone support, email ticketing, and live chat through their business portal. Enterprise customers typically receive dedicated account management and priority support channels. Contact information and support hours can be found on their official website under the business support section.
Yes, Bitdefender typically offers free trial periods for their business security solutions to allow organizations to evaluate the products before purchasing. Trial lengths and available features may vary depending on the specific product and business size. You can request trials through their website or by contacting their sales team.
Bitdefender uses advanced threat detection technologies including machine learning, behavioral analysis, and global threat intelligence to identify and respond to security threats. Their solutions provide real-time protection and automated response capabilities to help minimize the impact of cyber attacks. The platform continuously updates its threat database to protect against emerging threats.
Yes, Bitdefender business solutions are designed to integrate with various existing IT systems and infrastructure. They offer APIs, management consoles, and compatibility with popular business applications and platforms. Integration capabilities may vary depending on the specific product and your current technology stack.
Bitdefender business solutions include comprehensive reporting and analytics dashboards that provide insights into security events, threat trends, and system performance. Reports can typically be customized and scheduled for regular delivery to stakeholders. The analytics help businesses understand their security posture and make informed decisions about their cybersecurity strategy.
Yes, Bitdefender provides managed security services for businesses that prefer outsourced security monitoring and management. These services typically include 24/7 monitoring, threat hunting, incident response, and expert security analysis. Managed services are particularly beneficial for organizations with limited internal security resources.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 32% are 1–2★.
Absolute disaster of a full System scan. Deleted lots of my software, and my downloads, and some registry entries FROM OFFICIAL MICROSOFT PROGRAMS that I manually installed....OMG OMG I had to waste 24 hours in 3 days to do the scan and recover from the atrocious quarantine system.... IT CANT EVEN RESTORE MY FILES TO THE PREVIOUS LOCATION. so I have to save it on desktop and move them to the original location xdddd
I have Bitdefender Total Security installed in 7 systems. After using Bitdefender for a few years I had some issues with false positives- not an unusual occurrence with all antivirus apps. The support staff at Bitdefender rose to the occasion and worked to solve the issues at hand; they were friendly, persistent, and capable. Overall, a solid application and a good performance, in my experience.
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HORRIBLE SOFTWARE HORRIBLE SUPPORT --blocked my website -no menu item will allow an exception- total frustration -looked everywhere, wasted my whole morning-finally contacted support ---GOT A BOT, yeah right , very helpful, took a long time till i got DIDI S , a live person who was totally unhelpful, and never solved my problem......Uninstalling and installing a competitors product now----horrible support experience, horrible experience with their software- AVOID!!!
The scam misses suspicious elements in my calendar and also lots of the fixes are manual and steps are not explained well.
La première journée de l’installation de Bitdefender, je note un problème d’écoute de films à partir de ma plate-forme hélix de Vidéotron. Le film projeté à l’écran est obtenu par la diffusion par un canal Super Écran, Crave tv et est projeté grâce à mon abonnement mensuel à la plateforme de Vidéotron. Les films sautent ou figent par fraction de secondes par récurrences continues. Une écoute désagréable. Quelle est la solution? Je me suis mis en contact telephone avec la ligne d'aide de Vidéotron pour ce problème qui a duré deux jours. Le problème est disparu après leur intervention qui a ré-initaliser le signal internet. Je tente de trouver le meilleur fureteur internet en attendant de tenter pour ma première expérience SecurePass... Pas évident pour moi car je n'ai pas encore compris comment transferer des Mots de Passe des différentes plateformes...
I am having a frustrating time working with BitDefender. I dumped Norton in favor of B/D. I downloaded the trial version of the "Total" package (30 day trial) and a couple of days later, the trial version of "premium VPN" (1 week trial) within about two weeks I decided to buy the "Premium Security Package" that would cover 10 devices and include Premium VPN. -I keep getting reminders to buy Premium VPN. I don't know why that happens. -I want to activate Secure Pass but, all I get is the step to download the extension to FireFox and nothing else. -Today I got and email inviting me to activate Password Manager. It directs me to go to Central and select Password Manager on the left sidebar. There is no icon for Password Manager on the left sidebar of my Central homepage. My only option is Secure Pass; and still i can only download the FireFox extension and nothing else. So, I still have no password managing function with B/D. -One of the benefits of choosing the Premium Security package was priority access to tech support/customer service. The "Chat" icon for support does not work, the "Call Us" icon urges me to use "Chat" and the email option seems to be a hit or miss endeavor. In one case, prior to purchasing, I received 2 different answers to my email question from 2 different techs and neither one was correct. I eventually found the answer on my own. -I am trying to get some help in the community chat but, not finding any success there, either. -Also, I have received an alert that a security issue needs to be fixed on my phone. When I click remote fix, nothing happens. It just spins for as long as leave the phone open. After nearly a month, this is not looking like a good choice.
Habe mehr Probleme mit Bitdefender als ohne. System ist des öffteren sehr langsam..... Arbeitspeicher wird mit 1GB!!!! belegt. Leider bekommt man sehr wenig Unterstützung bei Problemen. Der Preis ist ja auch mal Utopisch hoch mit 179€ für ein Jahr!! Bin leider noch ein weiteres Jahr an den Verein gebunden. Aber bestimmt NIE wieder. Leider kann man keine minus Sterne vergeben.
I feel sure with the system and I got quickly help from the customer support, when I had a problem.
Great antivirus product which means my laptop and smartphone and any other device which uses Bitdefender is protected. Customer service is excellent as a query is responded within less than 24 hours so very good, something I had not expected so left pleasantly surprised.
Resolved my issue in next to no time with very helpful staff, Very courteous and friendly.
Just got a msg from Bitdefender that their app, the one that protects my devices, has got a "bug." I'll be informed by Bitdefender when the "bug" problem is solved. Does this mean my devices are unprotected?
Excellent support for an excellent piece of technology. BD is a top AV software, and has all features anyone can imagine, for an affordable price. The licensing is also great when you have more than 5 devices.
Have used Bitdefender for years, but I keep auto-renewal off. Don't ever let vendors charge me without review and approval, plus there are always much better deals available. BD charges double the annual price to existing accounts. BD charged my VISA 17 days before the renewal date without giving me prior notice. When I lodged a complaint, and requested a refund, the response was that I had selected auto-renewal on my account. They then offered me two years for the same price. No refund of the charge. Later, I checked my BD account page and it showed the date that I turned auto-renew off two years ago. Never turned it back on. So BD turned it back on without my permission. I went through their process to turn auto-renew off again. Had to go through multiple pages designed to keep you from doing so. At the end, it displayed a list of services that I will no longer receive by not auto-renewing. BD will no longer auto update, you lose support, and control of your account. Doesn't matter how good your product might be, this is a really crappy way to treat customers.
Bitdefender automatically updates its threat definitions and security signatures to ensure protection against the latest threats. Software updates and patches are typically deployed through centralized management consoles with options for scheduling and testing. Administrators can configure update policies to meet their organization's specific requirements and maintenance windows.
Bitdefender solutions are designed to help organizations meet various compliance requirements including GDPR, HIPAA, PCI DSS, and other industry-specific regulations. Their products include features for audit trails, data protection, and compliance reporting. Specific compliance capabilities may vary depending on the product and configuration.
Yes, Bitdefender offers hybrid security solutions that can protect both on-premises infrastructure and cloud environments. Their platform provides unified management and visibility across different deployment models including public, private, and hybrid clouds. This approach helps businesses maintain consistent security policies across their entire IT environment.
Bitdefender offers various training resources including documentation, webinars, online training modules, and certification programs for IT professionals. They also provide implementation support and ongoing technical assistance through their support channels. Training materials are designed to help users maximize the effectiveness of their security solutions.
Bitdefender typically offers flexible licensing options based on factors such as the number of endpoints, users, or devices being protected. Licensing models may include annual subscriptions, multi-year agreements, and volume discounts for larger deployments. Specific licensing terms and pricing are available through their sales team or authorized partners.
Bitdefender is a global leader in cybersecurity software, providing comprehensive protection solutions for both individual consumers and businesses since its inception in 2001. The company offers a range of products designed to safeguard digital environments, including all-in-one security solutions for home users, as well as tailored security platforms for small to large enterprises. Bitdefender's offerings encompass advanced threat detection, response capabilities, and cloud security management, ensuring robust protection against evolving cyber threats. Targeting a diverse customer base, Bitdefender serves millions of users worldwide, including families seeking reliable online safety and organizations aiming to protect sensitive data and maintain their reputation. The company's innovative technologies, such as Bitdefender GravityZone and partnerships with industry leaders like Ferrari, highlight its commitment to delivering effective cybersecurity solutions that enhance resilience in various sectors. For more information, visit www.bitdefender.com.
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