Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
Bite Squad receives mixed feedback from customers, with many praising the quality of food and the friendliness of drivers. Reviewers frequently highlight that their meals arrive hot and on time, contributing to a positive delivery experience.
However, significant complaints arise regarding order accuracy and customer service. Numerous consumers report issues with uncommunicated delays, missing orders, and unexpected charges that inflate their bills. Some express frustration over the lack of support when trying to resolve these issues, leading to a perception of the service as unreliable. While many enjoy the food and appreciate the drivers, the recurring problems with service and order fulfillment overshadow the positives. Overall, the sentiment leans towards caution, as many recommend exploring other delivery options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2024.
| Month | Average | Reviews |
|---|---|---|
| Aug 23 | 1.0 | 1 |
| Sep 23 | 1.0 | 2 |
| Oct 23 | — | 0 |
| Nov 23 | 2.0 | 1 |
| Dec 23 | 1.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We had never used Bit Squad until now, and we were thrilled with our delivery”
“If you see your order using this 3rd party service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Bite Squad is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.2).
500 reviews of Bite Squad. Filter by what matters to you.
Absolutely HORRIBLE APP.. I don't even remember ever ordering BITESQUAD but I CANNOT GET THE CHARGES TO STOP!!! EVERY MONTH I GET CHARGES AND NO MATTER WHAT I CAN'T GET THEM TO STOP! I cant even reach a website or get a response to a email demanding they stop!
If you see your order using this 3rd party service.. CANCEL IMMEDIATELY!!! I Googled a popular pizza place and was taken to this site. I paid and wrote in the notes "I will be in the lobby". (I am on vacation in Hawaii) I was in the lobby the entire 30 minute window waiting for our delivery.....nothing! The driver sent a text saying he was there but HE WAS NOT. I tried to call back but it would not go through. I reached out to Bite Squad and they are refusing to refund my $115 saying the driver was there....AGAIN..HE WAS NOT. NEVER NEVER USE THIS SERVICE!!!!!
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I ordered $50 worth of food and got a $100 bill. I tried to chat with them, and the first three got my chat terminated. The fourth was unrepentant even though I told them I had been a good customer since I used the company the ultimately bought,
Bite Squad Hawaii is a total rip off. We have used the service many times before. This time, the drive took forever to get here after having left the restaurant with our order 30 minutes ago - per map, he was at Safeway for 30 minutes (probably doing another order at the same time). Then he went to two wrong buildings - located nearby. Says food was delivered. Reached out to customer service - they said he tried to deliver the food, but couldn't contact us. Yeah, right. Said they can't refund us. Bite Squad gives bad service and rips people off.
This is the second time I ordered breakfast in Waianae, HI. The order was at 820am and at 1130am I had to cancel my order because no drivers. It’s a shame that bite squad keep on losing customers to Uber Eats. The office management continues to give excuses after excuses. Honestly Bite Squad should shut done on Oahu.
How can I give zero stars. I placed an 0 Order 3 hours early with a deliver time of 4pm. Order was verified and ready at 3:30. Driver picked up at 4:22. Then 12 min later it's moving. In there wrong direction. 4:53 it has not moved. Then there is no customer service.
The worst food delivery service out there. Stick to Grubhub, Doordash etc. Bitesquad doesn’t only cost tons more but they dont have a big restaurant selection and take forever. This is based on many experiences
Don’t order anything & have bite squad deliver. We did & now they will not refund my ‘almost $75 for food that they NEVER delivered. This is their response… I am sorry if you didn't receive your order. Upon checking, I see that the driver tried to contact you when he arrived at your address but you were unreachable. Since the driver did anything he could to deliver your order but cannot get ahold of you, the order is considered as forfeited. My husband was outside the door & she didn’t see him???? She did not text us, email us nor call us…. She just didn’t deliver our food to us but clearly they do not care. She didn’t do her job & we have to pay for it! NOT right!!!
Too many times I have placed an order to see the tracking on line saying it was delivered. Nope. Nowhere to be found. Chat says they did not have a driver. What kind of antiquated system do you use that you say an order was delivered and it never left the restaurant????? Switching to Door Dash as Bite Squad sucks.
First of all, I couldn't give a ThumbsDown because when I clicked on that button, I had a Plishing Warning so I'm here instead. I made and order today and waited over 45 minutes and then I chatted with John T. He told me that the restaurant were busy and they blocked my order. I wasn't told until I started too CHAT, and I was told a credit will be applied to my account. On my second order with a different restaurant, I found that when I was tracing, my order was stuck at "Verication" for about 20 minutes. I again chatted with someone and again, I was told that they didn't have enough drivers to delivery my order. I've never had this problems before and I just wanted to let you know about the inconveniences it cause as we were prepared to have dinner and found both orders were cancelled. Although I was given a credit, it really held us back from our dinner for a couple of hours, so decided to go out to eat. I felt the purpose of using Bite Squad is so we could relax at home and not have to drive out to find a place to eat. Just needed to vent, and hope you will correct these problems I had when I tried to order. At least let us know in advance if either the restaurants are too busy to fill our order and if you don't have enough drivers. Have a nice day.
Ordered online at 8:15 pm. An hour and a half later my order was canceled due to no driver. Thanks for nothing. Your name is appropriate because service bites.
I highly recommend you stay away from Bite Squad, I was a driver for them and they will get rid of you for no reason at all, I was a top driver for them then out of nowhere they terminated my contract for no reason, I even asked them why was I terminated they stated "Either party may terminate this agreement for any reason or no reason, upon written notice to either party". So I got terminated for no reason at all, if you are thinking about working for them don't, they will screw you over. I've been told by multiple people they would do this but didn't listen wish I would have. I highly recommend working for DoorDash, way better company. I relied on Bite Squad for my bills, even begged them on email for my spot back they didn't care. I will never use them again.
If I could give zero stars I would. I placed an order at 2:30 and was given an estimated delivery time of 3:15-3:30. At 3:30 I checked the status and it was still at the restaurant so I called them and was told the food has been ready for over 45 minutes waiting for a driver. I contacted bite squad was given $5 credits and told to "give the driver more time ." Again, at 4 pm I checked the status same result. I contacted bite squad again asking for my order to be cancelled and refunded not credits but refunded. I was placed on hold for over 15 minutes just for them to say oh sorry the driver just picked your order up we can't cancel it refund. So now the food is over an hour old and you expect me to eat it! Terrible customer service!!! Will never use them again!!!! If a driver wasn't available the order should not have been accepted! I work at a restaurant I know the process!
We had a very large order and when we finally assembled and entered it, our credit cards were declined, 2 different cards 5 times total. We ended up placing the order directly with the restaurant and had no problems whatsoever. We enjoyed the food immensely, no thanks to Bite Squad.
Puerto Vallarta has AMAZING food and always on point. Customer service is fantastic. Only advice stay away from Bitesquad. We ordered for our family of 6, apps and all. Was told atleast delivery would be an hour. We order from them all the time through Doordash but had to use Bitesquad due to some error on Doordashes app. Worst mistake ever. $154 order, food, fees and tip. An hour later we still had not been assigned a driver. I requested help, they told us we had a driver. 10 mins later I reach back out... same story. Finally I get a driver as my food is now 30 mins late and we were planing on leaving for out of town. The new driver reached out that she was having to have the restaurant remake the order bc someone else had picked the order up. She brings the food, and I was still missing 3 of 6 meals and 3 of 4 cheese dips. We argued until we got a full refund. We contacted the restaurant who explained what was done one their end and unfortunately they lost a lot of money on my order. They lost the first order to someonestealing, then basically a 2nd order bc they remade everything. Just for someone to steal 1/2 of the new order. Not to mention Bitesquad not paying them for the order. We will be taking care of this restaurant though. They are a stand-up business! Thank you Puerto Vallarta for good food and good service!
Guy was nice but he DELIVERED IT ON a Bike like motorcycle.. its in 50s here even with a bag it was cold. Wth
Bite squad gave the order to the restaurant but did not coordinate a driver. My food sat at the restaurant for 30 minutes before a driver could get to it. Then it was delivered to me. French fries after 40 minutes are not optimal. Bite squad ... bites. No more for me.
Great time ordering. Supposedly the delivery happened but we Never got the delivery. We live on gridded street So pretty hard to Miss- deliver. Have never Had this problem With bite-squad. Bummer. Had to reorder and still waiting,,,,
Is zero an option. Ordered from across country. Meal for family getting home from hospital with firstborn. Charged my card the $98.00. Never processed my order. No help when customer service contacted. Cancelled order. Advised a refund would be submitted at some point. Highly do not recommend. Complete service failure.
Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
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