Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
Bite Squad receives mixed feedback from customers, with many praising the quality of food and the friendliness of drivers. Reviewers frequently highlight that their meals arrive hot and on time, contributing to a positive delivery experience.
However, significant complaints arise regarding order accuracy and customer service. Numerous consumers report issues with uncommunicated delays, missing orders, and unexpected charges that inflate their bills. Some express frustration over the lack of support when trying to resolve these issues, leading to a perception of the service as unreliable. While many enjoy the food and appreciate the drivers, the recurring problems with service and order fulfillment overshadow the positives. Overall, the sentiment leans towards caution, as many recommend exploring other delivery options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2024.
| Month | Average | Reviews |
|---|---|---|
| Aug 23 | 1.0 | 1 |
| Sep 23 | 1.0 | 2 |
| Oct 23 | — | 0 |
| Nov 23 | 2.0 | 1 |
| Dec 23 | 1.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We had never used Bit Squad until now, and we were thrilled with our delivery”
“If you see your order using this 3rd party service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Bite Squad is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.2).
500 reviews of Bite Squad. Filter by what matters to you.
There was no communication as to delivery information. Upon the delivery of our pizza, the Bitesquad driver rang the doorbell and left the pizza on our doormat (outside temp mid-50’s) without waiting for us to answer the door. I would not recommend this delivery service to anyone in the future.
The driver was great! The food was awful and it was about an hour late. The portions were small, the pasta sauces tasted weird and were dry, and the meatballs were over seasoned - all I could taste was salt and pepper. Overall, pretty bad…
We appreciate every driver we’ve had. My issues are with the amount of time it takes to receive our food. The last several times ordering it’s taken 1 1/2hrs-2hrs to get our food. When I’ve done live chat because it took forever to get our food & was cold & soggy we’ve gotten a measly $5 credit towards next purchase.
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My order took a little longer than anticipated which is understandable. The issue I had is that my food was stone cold when I received it. After talking to the customer service employee they had let me know that they can only give me a $15 dollar credit to my bite squad account. After paying over $50 dollars for my order that left me with a bad taste in my mouth. I am not mad at the employee because they can only do so much.
The food was almost 2 hours late. The food was good and I got the full credit on my account. The driver was good. I put two stars, because I had to inquire 3 times about where the order was. This is something you or your app should be relaying to the customer.
It took two hours to get my food. But, not long after it was noted the driver picked my food up. I ordered from Scotties and they ignored EVERY note I asked such as no salad, sour cream, request for silverware, etc.
Everytime ive ordered from bite squad that past few times, I haven’t been receiving all of my phone. When I try to “get help” to speak to someone in customer service, I never get a response. I waited two hours tonight and never got a response. Very disappointed.
Our food was great, our driver was great, the $23 in fees (not including the tip for our driver) is not great. We ordered 2 entrees and 2 appetizers for $48 and had $23 in fees on top of that. Too many fees that I'm not sure go towards the driver's wage. Very expensive, considering Bite Squad takes a percentage of the sale from the restaurant.
The Service from BiteSquad was not good. According to the map, the driver drove 10-15 minutes the other way. Stopped somewhere for about 5-8 minutes and then headed back to my house to drop off my food. At this point, my food was barely warm and was soggy. Horrible service. When the driver finally got to the house, they didn’t knock or anything. I just happened to see them back out of the driveway
The driver was wonderful when he finally arrived. It took over 45 minutes to get two drinks. I even increased the tip for the small order.
The food is amazing but today’s service was atrocious. The person who delivered my food was supposed to follow directions and come upstairs. I have two bad hips and my feet are swollen. Half the time I’m in my wheelchair, I can’t walk so what is wrong with your legs that you can’t walk up to my door? Instead of following directions this person decided to leave my food at the security desk with no security and a lot of strange people walk in and out of this apartment building. How unprofessional and rude. The instructions says to come upstairs and leave it at my door not leave it at the empty security desk. DoorDash does this stupid mess I really thought that bite squad was going to be better. I guess I was 😑 wrong, I can imagine if I worked for this company as a CEO that person would have been retrained or fired. You do not leave someone’s food downstairs and don’t even care about who gets it! Do better!
Once again my order was incomplete. Seems every time I order something is either missing or substituted because they were out. Offering a credit only ensures I order again and gives them an interest free loan.
It is great to have the service. What I find fault with is the way they charge the fees. The fee $4.99 maybe a little higher for more distant restaurants. What I find deceptive is the additional fee listed apart from the delivery fee. Sometime it is added in with the tax snd others listed as a service fee. On my last order total fees were over $8.00. Not a large issue but if you want to make $8.00 or $10.00 be up front and honest!! Bad business practice.
Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
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