Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
Bite Squad receives mixed feedback from customers, with many praising the quality of food and the friendliness of drivers. Reviewers frequently highlight that their meals arrive hot and on time, contributing to a positive delivery experience.
However, significant complaints arise regarding order accuracy and customer service. Numerous consumers report issues with uncommunicated delays, missing orders, and unexpected charges that inflate their bills. Some express frustration over the lack of support when trying to resolve these issues, leading to a perception of the service as unreliable. While many enjoy the food and appreciate the drivers, the recurring problems with service and order fulfillment overshadow the positives. Overall, the sentiment leans towards caution, as many recommend exploring other delivery options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2024.
| Month | Average | Reviews |
|---|---|---|
| Aug 23 | 1.0 | 1 |
| Sep 23 | 1.0 | 2 |
| Oct 23 | — | 0 |
| Nov 23 | 2.0 | 1 |
| Dec 23 | 1.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We had never used Bit Squad until now, and we were thrilled with our delivery”
“If you see your order using this 3rd party service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Bite Squad is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.2).
500 reviews of Bite Squad. Filter by what matters to you.
We had never used Bit Squad until now, and we were thrilled with our delivery. The hot food was piping hot, and the cold food was cold. The order arrived exactly when they estimated it would. We'll be using them again and sharing our experience!
The driver was super friendly. We’ve had a ton of snow and streets not plowed well and a lot of homes still have not fully shoveled. He gave me 2 credits because my visibility and access was so good. He was thrilled to see that and made sure to let me know. Very kind driver.
Because this restaurant showed up on time delivered my food fast and it was still hot and I enjoyed it
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Amazing and easy ordering experience!! Fast delivery with timely updates!
Quick service. Great food. Easy to use app and service.
Excellent food but a little too expensive! It's really 4.5 out of 5. But I loved everything I ordered. I'll definitely be back in the future.
Bite Squad was great, but, as often is the case with this restaurant, an unsatisfying experience. I ordered using Bite Squad from this restaurant , Finn’s. They accepted my order. Later, I get a text from the restaurant that they refunded all the costs associated with my order, something about the Bite Squad person not being available. I contacted Bite Squad, and after some back and forth, they said my order had been picked up and was on its way. It arrived on time, and I have not been charged for it!
Jimmy was great in correcting an app issue that was not his fault. Kept me updated too!
You can't go wrong with Morton's. The steak was cooked perfectly and the lobster bisque was ono.
On time delivery of ramen bowls, gyoza and edamame. Delicious! Asked for additional tofu and pork belly and was not disappointed. Will definitely get this again.
I have been dealing with bite squad and every time that there is an issue they actually make sure they fix it and they also credit me for the hassle that I had to endure from the lack of professionalism of a driver who is picking up my order so I really think that they're really doing great and they appreciate good customers
My driver was great this time!! The last time I ordered extra sauce it wasn’t with the food, so this time I put in the comments that I needed sauce for my food because last time I ordered from them I was shorted sauce. I also put in the comments for the driver to please make sure that they put the sauce with my order this time. When my food was delivered the top of the bag was tied and I was thanking the driver an I never thought to look for the sauce until after she left. So I brought my order in and opened it up an everything was there an the restaurant had even sent me an extra sauce this time and I was so happy to know that they listened to the comments this time!! 😀
On many previous orders, we've had restaurants make errors, leaving out one or more items. I put a note on tonight's order asking that both the restaurant and driver ensure that we got everything we ordered. Cody, our driver, really went the extra mile for us. He stayed and counted every item and watched to make sure the restaurant packed up everything we ordered. We are most grateful to Cody. Best service ever!
Good fast service! No problems with the driver! ................was nice!
All the food we had was excellent!!
Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
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