Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
Bite Squad receives mixed feedback from customers, with many praising the quality of food and the friendliness of drivers. Reviewers frequently highlight that their meals arrive hot and on time, contributing to a positive delivery experience.
However, significant complaints arise regarding order accuracy and customer service. Numerous consumers report issues with uncommunicated delays, missing orders, and unexpected charges that inflate their bills. Some express frustration over the lack of support when trying to resolve these issues, leading to a perception of the service as unreliable. While many enjoy the food and appreciate the drivers, the recurring problems with service and order fulfillment overshadow the positives. Overall, the sentiment leans towards caution, as many recommend exploring other delivery options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2024.
| Month | Average | Reviews |
|---|---|---|
| Aug 23 | 1.0 | 1 |
| Sep 23 | 1.0 | 2 |
| Oct 23 | — | 0 |
| Nov 23 | 2.0 | 1 |
| Dec 23 | 1.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We had never used Bit Squad until now, and we were thrilled with our delivery”
“If you see your order using this 3rd party service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Bite Squad is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.2).
500 reviews of Bite Squad. Filter by what matters to you.
My driver was first rate. However, it took the restaurant more than a half hour after the promised time before my food was ready. My driver wrote to me and said they were extremely busy and he would stay there until my order was ready. I really appreciated that.
Quick on delivery . Not like others
The first driver did not deliver our food to the right address but the second driver when we re-ordered the food did deliver so he gets a five star the other driver not so good so not a good star thank you
Delivery was slow and no hot bag was used so the food was just warm, not hot and fresh
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Food was delicious, however, the pizza and entree were cold.
The food came when it said it would. The only problem is the driver wasn't wearing a mask. 😳 Out of all the other delivery guys you are the most reliable! Thank you!
We always love Shaner’s Pizza but it was cold when it arrived so we had to warm it in the microwave.
Delivery time was good but my food was basically turned upside down. Driver could’ve just supported the food trays rather than carrying by the bag 🙃
The selections from restaurants are always good. However, it would be nicer if we could customize our order more as if we are at the restaurant. I ordered from Sickies Garage today and I put no tomato for my burger, but there was no option to "add pickle" or any other ingredients. I did put a note at the bottom, but the restaurant failed to put pickles on my burger. Not sure if they didn't see the note or if they forgot?
My delivery was running behind because they couldn’t find a driver. However, Norman the driver that finally picked up the order quickly and efficiently. There was also no fountain drink in the flavor I ordered and he went above and beyond to bring me a half gallon of the mango lemonade I wanted! Please make sure Norman gets compensated for this!
The food was hot, everything was as ordered and driver was great. Good food and service.
I love Bite Squad but am disappointed that the delivery people never even ring your doorbell to let you know the order was in fact delivered. They have your number but not even a text. It was chilly tonight and in the five minutes or so the order was sitting on my porch since I had no idea it was delivered left my order a little cold!!!
Food arrived quickly, order was accurate. Driver went to wrong door but was very nice. I probably will not be ordering again from Bite Squad purely because of those excessive fees. If you are going to charge $3.99 for Booking Fee, don't charge me an additional $5.66 for some unknown "fee."
Placed an order for dinner from my favorite local pizza place. When the driver arrived, he apologized for the fact that the restaurant was out of the Dr. Pepper 2 liter I'd ordered & explained that he wasn't sure what to do but hoped it was OK that he grabbed a 2liter of Coke. Greatly appreciated the fact that he grabbed what he knew was another popular soda instead of not bringing me a soda at all since that happened before with other food delivery services.
Would have been five stars, but I asked for no onions on the Kujo and it had onions.
Food was good, but I will continue to say that my experience with bite squad hasn't been good with extreme long deliveries (Covid aside) & food sometimes being cold. However, my #1 complaint is that they like most food delivery companies are nothing but rip offs. They take advantage of the disabled & senior citizens with their unrealistic mark up's My total cost on this order was $30,55 Food cost was only $16.16 not including tax. I have no issue in trying to make a profit, but they know they have a captive customer base & always try to justify their extra charges while refusing to take into account the cost of doing business. However, they are not alone. My over all experience with companies are terrible, with long time delivery issues & excessive up charges. How do you justify a !6.16 food order turning into 30.55 & they even suggested a higher tip
Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
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