Staff are always very friendly and…
Staff are always very friendly and helpful

Black Sheep Utilities is a UK-based energy procurement consultancy that specializes in providing tailored energy solutions for businesses of all sizes. The company focuses on helping clients navigate the complexities of energy supply, offering services that include gas, electricity, water, and green energy procurement. With a strong emphasis on understanding customer needs, Black Sheep Utilities leverages relationships with over 30 suppliers to negotiate competitive rates, ensuring businesses can optimize their energy costs effectively. Targeting a diverse range of industries, Black Sheep Utilities aims to deliver bespoke energy solutions that not only save clients time and money but also promote sustainable practices through green energy options. By staying abreast of market trends and regulatory changes, the company positions itself as a trusted partner for businesses looking to improve their energy procurement strategies and achieve significant savings.
Black Sheep Utilities receives a mix of praise and criticism from its customers. Many reviewers highlight the friendly and helpful staff, noting that they provide excellent service and are responsive to queries, especially regarding contract renewals and smart meter installations.
Positive experiences often mention the efficiency and professionalism of the team, making it a preferred choice for some consumers. However, a significant number of complaints focus on the company's aggressive sales tactics, with customers describing the staff as pushy and rude during calls. Reports of harassing sales calls and unsolicited communications further tarnish the company's reputation. Overall, while Black Sheep Utilities has its strengths in customer service, the negative feedback regarding its sales approach is a notable concern.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 99 | 100% | +3.0 | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 1.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.8 | 5 |
| Oct 24 | 3.7 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | 4.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 99 most recent reviews.
“Whenever I have a query or problem I never go direct to my energy supplier (British Gas Lite) I come straight to Cust...”
“In the last 20 years most companies have moved to a model of customer service which involves politeness and good manners”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.2 out of 5 (fair) | — | 99 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 696 |
Bottom line: Black Sheep Utilities is #5 of 5 on overall rating in this group. On value, Calor Gas Ireland scores higher (4.5 vs 3.2).
99 reviews of Black Sheep Utilities. Filter by what matters to you.
Over a year ago
Sent me a DocuSign permission letter without even asking me about it. How rude. Will definitely not be using them
Over a year ago
This company continually calls and pretends to be catching up with "Simon", this is a complete lie and is a poor way to conduct business.
Over a year ago
just been cold called by J.... from Blacksheep. Said he'd been talking to someone which I know for a fact he has not. was quite rude about it. will not deal with this company on principle now
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Polarized pattern: few middle ratings. 65% of recent reviews are 4–5★ and 33% are 1–2★.
Staff are always very friendly and helpful
Sent me a DocuSign permission letter without even asking me about it. How rude. Will definitely not be using them
This company continually calls and pretends to be catching up with "Simon", this is a complete lie and is a poor way to conduct business.
just been cold called by J.... from Blacksheep. Said he'd been talking to someone which I know for a fact he has not. was quite rude about it. will not deal with this company on principle now
These people relentlessly call your business, even when you repeatedly ask them not to. I blocked their number and they still managed to get through again on a seperate number! I realise that the nature of their business involves sales pitch type calls but I have never known any single company to phone so incessantly as this one has. Enough to feel the need to write a review!
Have used Black Sheep for many Years. Never had an issue until last Electric Renewal which we did with Pozitive Energy. Tried taking way over our usage so got back on to Black Sheep to Resolve. Josh Broster took on the case and after many hours and a lot of hard work we seem to have a really good out come for our company
Dealt with Black Sheep for a number of years now. Mostly with a lady called Grace and more recently with Malika. I have always received excellent service. They are able to deal with my requests quickly and efficiently. I would recommend Black Sheep Utilities.
Although Black Sheep as a Company can be quite pushy, when you have a problem they jump straight on it. Jasmine Langridge was particularly good today in sorting out a missing invoice from a new electricity contract
I have contacted the Customers Service due to some delay of the receipt of British Gas invoices for our electricity. Malika Boostani took over from her colleague regarding my request to investigate why we have not received our invoices since July 2023 and in less than one week, it has been sorted! I cannot thank Malika enough, as I received all the invoices for our electricity before our year-end next month!
Josh, our company's Customer Service Manager, responded very quickly to all my queries and went on to search billing information from my previous suppliers that would have been all but impossible to find for someone with less patience and knowledge as Josh. He then went on to collate this information on an easy to use and accessible spreadsheet, while constantly keeping me updated with the progress in finding the information required from the less than helpful previous suppliers. I can wholeheartedly recommend Josh as a shining example of brilliant customer service and a credit for Black Sheep Utilities.
A very annoying organisation. One of their cold-callers kept phoning me to try and negotiate new energy prices for me about a year before my contracts expired. I told him that I did not want to speak to him until 3 months before my existing energy contracts expired. He made a date to call me, but them he called me several more times before the date that we had agreed! Eventually I told him that I did not want to do business with Black Sheep Utilities under any circumstances, and asked him not to call me again. But I still got another call from him.
Matt Tebbitt provided exceptional customer service in helping our company resolve our long-standing meter and billing issues. An exemplary staff, Black Sheep is lucky to have him on board their team!
Helpful and quick responses from Josh Broster to recent queries and issues.
Excellent service from Malika during my meter replacement. Nothing was too much trouble for her.
Blacksheep Utilities have helped us deal with our previous water supplier and have been very efficient chasing a credit note.
Received an unsolicited marketing call from this company and the telemarketer tried claiming (to the receptionist) that there was an existing enquiry made by the Company Director, asking to be put through to them. This is false and deceptive. We are also registered on the TPS and reported the call.
Never provide an email address even after reporting spam and unsubscribing they continue to just email every week. I call them every week and give them false information to annoy them back, like they do me and will continue to waste there time until they stop emailing me :-)
Have an ongoing complaint with them and they are currently ignoring all my messages and emails even though they have been seen. I have requested copies of my transcripts. Under the right of access provision of the Data Protection Act 2018, any individual can request to hear and/or receive a copy of call recordings that they are involved in. They still refuse to do so. Please take my advice stay clear of Black Sheep Utilities I know I am not the only one in this situation
Mixed experience. Ryan helpful and respectful (2019/20). Others last year (2022) V pushy. So pushy, I didn’t want to do business. Good to remember: the customer is always right (even if they’re not!)
Black Sheep Utilities is a UK-based energy procurement consultancy that specializes in providing tailored energy solutions for businesses of all sizes. The company focuses on helping clients navigate the complexities of energy supply, offering services that include gas, electricity, water, and green energy procurement. With a strong emphasis on understanding customer needs, Black Sheep Utilities leverages relationships with over 30 suppliers to negotiate competitive rates, ensuring businesses can optimize their energy costs effectively. Targeting a diverse range of industries, Black Sheep Utilities aims to deliver bespoke energy solutions that not only save clients time and money but also promote sustainable practices through green energy options. By staying abreast of market trends and regulatory changes, the company positions itself as a trusted partner for businesses looking to improve their energy procurement strategies and achieve significant savings.
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