Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT) is dedicated to providing comprehensive mental health care services to individuals residing in Birmingham and Solihull. The organization focuses on supporting those experiencing a range of mental health issues, offering tailored interventions designed to improve overall mental well-being. BSMHFT's services include a new 24/7 mental health text service, which provides free and confidential support to individuals in need. The Trust also emphasizes community engagement through initiatives like the Trust Talk publication, aimed at keeping service users, carers, and staff informed about the latest developments within the organization. With a commitment to enhancing mental health support, BSMHFT plays a vital role in the health care landscape of Birmingham and Solihull.
Reviews for BSMHFT Mental Health overwhelmingly reflect dissatisfaction, with all seven reviews rating the service at just one star. Consumers express deep frustration over the lack of effective support and communication, highlighting serious issues such as unresponsive staff and inadequate follow-up.
Many report difficulties in obtaining referrals and assessments, with promises of callbacks often unfulfilled. Reviewers describe the service as shocking, noting that contact with support workers is nearly impossible due to blocked numbers and poor communication channels. There are mentions of serious incidents and discrimination, further exacerbating the negative experiences shared. Overall, the sentiment is overwhelmingly negative, indicating a critical need for improvement in service delivery and support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 7 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
“Serious incidents within the organisation including the data officer and the customer relations adviser happened this...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 1.0 out of 5 (poor) | 50 out of 100 | 1.0 out of 5 (poor) | — | 7 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 10 |
Bottom line: BSMHFT Mental Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 1.0).
7 reviews of BSMHFT Mental Health. Filter by what matters to you.
Over a year ago
I have been struggling with getting referrals and assessments through Solihull and Birmingham Mentalheath Services at Yewcroft. I have been promised callbacks and socialworker contact for three years... See more
Over a year ago
What on earth is the point of having a ‘support worker’ when you can’t contact them? Blocked numbers, no email…waited 2 months for a reply. Now, introduced me yet another waste of space company. I’m,... See more
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Racism and Disability Discrimination, seriously harmed my health today by ignoring reasonable adjustments. Serious incidents within the organisation including the data officer and the customer relations adviser happened this Friday. They will be named and shamed these racists.
I have been struggling with getting referrals and assessments through Solihull and Birmingham Mentalheath Services at Yewcroft. I have been promised callbacks and socialworker contact for three years without any success. The teams keep passing on responsibility to other teams which then claim it is not them but whomever and fail to provide effective adequate and reasonable levels of support. I am entitled to support within section 117 of the CMHA, to no avail. The team as completely failed me and have aloud my case to fall through the cracks passing the finger of blame for their incompetence back into my court. On top of all this the service as failed to undertake any responsibility for not providing a mandatory service or for not fulfilling their Dury of Care. Without even an apology or fir any reasonable adjustments through their so called training. I have needed to contact my MP seeking their support and potential sue the Service for their failings, or indeed enter a Parlimentary Ombudsman Complaint to achieve going a voice.... Thank you. Good Mentalhealth...
When there are people in need of there services or if you need help getting relevant information there is no one picking up the phones to assist with enquires which is ridiculous as my clients are vulnerable i am number 1 but yet no one cant pick up the phone and its been half an already. absolutely ridiculous.
What on earth is the point of having a ‘support worker’ when you can’t contact them? Blocked numbers, no email…waited 2 months for a reply. Now, introduced me yet another waste of space company. I’m, very miffed!
My partner grew up in a home under jehova, she had no choice ,evidence states ,that children have far more serious mental issues in later life.can the professionals state this? The Forbes report indicates issues political.
Staff and communication awful. No follow up. Terrible service and made me feel much worse for years. Beyond terrible - shut them down. Next CCG inspection will tell. Haven’t a clue about health.
Really poor service - slow to respond or no response at all. I've asked for serious issue to be looked at but there's nobody competent or who wants to deal with them. Their approach is dreadful and appears to completely against their whole purpose. You can be left feeling worse off and never wanting contact again. So let down by management and frontline staff.Terrible experience. Edit 2020: I have now discovered that professionals here lied to the Ombudsman (PHSO) to cover up negligent care. How can they get away with it? Earlier this year I asked to speak to their CEO about staff negligence and lying to cover up a serious abuse but she didn't want to speak. Not unsurprisingly.
Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT) is dedicated to providing comprehensive mental health care services to individuals residing in Birmingham and Solihull. The organization focuses on supporting those experiencing a range of mental health issues, offering tailored interventions designed to improve overall mental well-being. BSMHFT's services include a new 24/7 mental health text service, which provides free and confidential support to individuals in need. The Trust also emphasizes community engagement through initiatives like the Trust Talk publication, aimed at keeping service users, carers, and staff informed about the latest developments within the organization. With a commitment to enhancing mental health support, BSMHFT plays a vital role in the health care landscape of Birmingham and Solihull.
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