EKTA Lakhani is answer my question…
EKTA Lakhani is answer my question quickly and accurately.

HSBC UK Business Banking is a leading financial service provider tailored specifically for small to medium enterprises (SMEs) and companies with more complex banking and borrowing requirements. The company offers a wide array of products and services designed to support business growth and operational efficiency. These services include business accounts, loans and finance options, international trade solutions, and online banking platforms. HSBC Business Banking is known for its award-winning service, combining global expertise with local business banking support to meet the unique needs of its clients. The company targets SMEs looking to scale their operations, offering specialized accounts like the HSBC Small Business Banking Account, which comes with benefits such as no monthly account fee and free UK digital banking. Additionally, HSBC's Small Business Growth Programme provides businesses with access to valuable resources, including training in finance, digital marketing, and AI, as well as interactive events and insights to unlock their full potential. With a focus on empowering businesses through comprehensive support and innovative banking solutions, HSBC UK Business Banking serves as a key partner for companies aiming to navigate the complexities of modern financial landscapes and achieve sustained growth.
HSBC UK Business Banking receives overwhelmingly positive feedback from its customers, with many praising the helpfulness and professionalism of staff members. Reviewers frequently highlight the exceptional service provided by business relations managers and specialists, such as Gaynor Ross and Shobha Gupta, who are noted for their proactive assistance and clear communication.
The process of obtaining business loans and setting up accounts is described as quick and smooth, with many customers appreciating the clarity and efficiency throughout. However, some users express frustration regarding the responsiveness to requests, particularly in increasing daily payment limits, indicating a need for improvement in certain areas.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 160 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 27 |
| Jul 25 | 4.9 | 73 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“My recent experience with HSBC Business Banking has been really good”
“When I became MD, they set me up with an online banking account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | — | 160 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 |
Bottom line: HSBC UK Business Banking is #1 of 5 on overall rating in this group.
100 reviews of HSBC UK Business Banking. Filter by what matters to you.
EKTA Lakhani is answer my question quickly and accurately.
It was efficient and the matter was dealt with well. I have no complaints.
Akill was very friendly and professional, and even the questions I didn’t understand he was nice and passionate to explain.
Quick answers to the questions people ask most.
You can apply for a business loan through our website, by visiting your nearest branch, or by contacting one of our business specialists directly. For more detailed information and to understand the best option for your business, please visit www.business.hsbc.uk.
We offer a variety of business accounts tailored to different business needs, including current accounts, savings accounts, and foreign currency accounts. For more detailed information on each account type, please visit our website.
Yes, we offer international business account options. For assistance with setting up an international account and to understand the requirements, please contact our support team or visit our website.
To request an increase in your daily payment limit, please use our online banking services, contact your business relations manager, or call our customer support. For more details, visit www.business.hsbc.uk.
You can connect with a business specialist by booking an appointment through our website, visiting your nearest branch, or by calling our dedicated business banking support line. Contact details and appointment booking options are available on our website.
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I had a great experience with HSBC Bussiness Banking in branch with Maryann Makand, she is very experienced and incredibly helpful. Her professional approach made everything easier.
The pressures of running a small business in todays world can be immense so to have a Business Banking Relationship Manager that you can call and actually picks up the phone or responds to emails pretty much straight away is invaluable! Louise Murphy has fantastic product knowledge and has helped me out on a number of occasions over the last couple of years. Louise is so approachable and makes the whole world of business banking less daunting.
Ekta Lakhani was incredibly helpful, thank you for the great client experience.
Scott Thurlow has been brilliant throughout the business loan process. Fast and effective. I struggled trying to organise a loan through other applications, but Scott made the process streamlined and easy. Will definately keep in touch, for future prospects.
What made my experience great was dealing with Lanre Sodipe! He made the whole process sooo easy and streamline. He was professional yet warm and incredibly personable. I had to apply for an overdraft and credit card on one company which I had been putting off doing for a while, after that first experience I went back for more and now in the process of a second application on another business. When I arranged for a call back, he always called back as agreed and on time. I even messed him about a few times and didnt stick to our arranged call - and he pursued with patience and we got there in the end. i cannot recommend him enough and it has changed my fear of trying to call HSBC!!! A brilliant dedicated HSBC employee who was always happy & Helpful..Just trying now to find an excuse to call again ! Suzanne GYSG Ltd
Nilesh has been the most insightful and supportive relationship manager I’ve had in over 15 years! He took the time to understand my business and its challenges, and shared relatable examples that really helped me feel seen and supported. Thanks to his advice, I feel more positive and confident about the road ahead. A true professional and a credit to HSBC.
Thank you Mr Daio Nduka, business specialist at HSBC Ilford branch for helping me to increase payment limit on my business account. Excellent service received and am very please with your help and support.
Kalpana was very helpful and nice through out the whole meeting. She showed a good interest on how things are working for the business and helped a lot showing all those sort of helpful services that HSBC provide and we, customers, don't really know about
Finally, after printing out and posting (it's 2025 HSBC, still using the post??) two direct debit mandates (first not received, tried again). Turns out the second also got eaten by the pigeons. Called this morning and was cut off the first time, after lengthy discussions and 15 minutes of my time. Called again and after another 15 minutes of lengthy discussions, was transferred to Lanre. Someone who actually helped me (at last!), and the direct debit mandate was changed over the phone (maybe it is 2025 after all). Horrible process but Lanre was great.
The meeting was well organised. The business specialist (Hattie Dungworth) was knowledgeable, kind and provided very helpful information. I asked few questions related to my business and she suggested some information that I was not aware of.
HSBC UK Business Banking is a leading financial service provider tailored specifically for small to medium enterprises (SMEs) and companies with more complex banking and borrowing requirements. The company offers a wide array of products and services designed to support business growth and operational efficiency. These services include business accounts, loans and finance options, international trade solutions, and online banking platforms. HSBC Business Banking is known for its award-winning service, combining global expertise with local business banking support to meet the unique needs of its clients. The company targets SMEs looking to scale their operations, offering specialized accounts like the HSBC Small Business Banking Account, which comes with benefits such as no monthly account fee and free UK digital banking. Additionally, HSBC's Small Business Growth Programme provides businesses with access to valuable resources, including training in finance, digital marketing, and AI, as well as interactive events and insights to unlock their full potential. With a focus on empowering businesses through comprehensive support and innovative banking solutions, HSBC UK Business Banking serves as a key partner for companies aiming to navigate the complexities of modern financial landscapes and achieve sustained growth.
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