I have had a great experience and its a…
I have had a great experience and its a great team - very friendly and helpful.

HSBC UK Business Banking is a leading financial service provider tailored specifically for small to medium enterprises (SMEs) and companies with more complex banking and borrowing requirements. The company offers a wide array of products and services designed to support business growth and operational efficiency. These services include business accounts, loans and finance options, international trade solutions, and online banking platforms. HSBC Business Banking is known for its award-winning service, combining global expertise with local business banking support to meet the unique needs of its clients. The company targets SMEs looking to scale their operations, offering specialized accounts like the HSBC Small Business Banking Account, which comes with benefits such as no monthly account fee and free UK digital banking. Additionally, HSBC's Small Business Growth Programme provides businesses with access to valuable resources, including training in finance, digital marketing, and AI, as well as interactive events and insights to unlock their full potential. With a focus on empowering businesses through comprehensive support and innovative banking solutions, HSBC UK Business Banking serves as a key partner for companies aiming to navigate the complexities of modern financial landscapes and achieve sustained growth.
HSBC UK Business Banking receives overwhelmingly positive feedback from its customers, with many praising the helpfulness and professionalism of staff members. Reviewers frequently highlight the exceptional service provided by business relations managers and specialists, such as Gaynor Ross and Shobha Gupta, who are noted for their proactive assistance and clear communication.
The process of obtaining business loans and setting up accounts is described as quick and smooth, with many customers appreciating the clarity and efficiency throughout. However, some users express frustration regarding the responsiveness to requests, particularly in increasing daily payment limits, indicating a need for improvement in certain areas.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 160 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 27 |
| Jul 25 | 4.9 | 73 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“My recent experience with HSBC Business Banking has been really good”
“When I became MD, they set me up with an online banking account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | — | 160 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 |
Bottom line: HSBC UK Business Banking is #1 of 5 on overall rating in this group.
100 reviews of HSBC UK Business Banking. Filter by what matters to you.
I have had a great experience and its a great team - very friendly and helpful.
Today I had help from customer service HSBC kinetic business and was seamless. Everything was clear and fast. Thanks to the help of.Ekta lakhani Thank you!!
I recently spoke with Lorna over the phone to discuss business banking for my company and the experience was excellent. She was clear, professional and genuinely took the time to understand what I needed. It did not feel rushed or generic, just solid helpful advice. I really appreciated her approach and follow up. Thanks again Lorna.
Quick answers to the questions people ask most.
You can apply for a business loan through our website, by visiting your nearest branch, or by contacting one of our business specialists directly. For more detailed information and to understand the best option for your business, please visit www.business.hsbc.uk.
We offer a variety of business accounts tailored to different business needs, including current accounts, savings accounts, and foreign currency accounts. For more detailed information on each account type, please visit our website.
Yes, we offer international business account options. For assistance with setting up an international account and to understand the requirements, please contact our support team or visit our website.
To request an increase in your daily payment limit, please use our online banking services, contact your business relations manager, or call our customer support. For more details, visit www.business.hsbc.uk.
You can connect with a business specialist by booking an appointment through our website, visiting your nearest branch, or by calling our dedicated business banking support line. Contact details and appointment booking options are available on our website.
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My business specialist Olivia Mallard is fantastic. She helped me to open the business accounts in a minute, the whole process is smooth and successful. Olivia is very helpful and highly recommend you to HSBC for business account. 5-star service!
A very helpful call, no issues at all.
Great guidance and support. I received a call from HSBC's Afhad Ibraimo to talk me through setting up a Global Currency Account. He carefully explained the various account options available, which allowed to make a quick decision. He then clearly talked me through setting the Global Wallet, which I decided best suited my needs. Thank you
Great service extremely helpful to see tapas face to face at the Sutton branch .
If I could give zero stars I would. Firstly, my company, of which I am MD, have been banking with HSBC for years. When I became MD, they set me up with an online banking account. This worked for a number of months, and then my access went away. When I called the bank, it took nearly two hours to resolve - I was first told I was suspended, and then that my account was never active. The second point is a bold-faced lie. I have been offered only £100 in compensation for hours on the phone. Secondly, we have been trying to add a signatory for over a year. The 'mandate' to do this has been rejected twice, because of incorrect advice from HSBC staff on the phone. They take no responsibility. Thirdly, when my Chairman and I went into a business banking branch to try and sort these things out, there were not actually any business banking individuals at that branch - another bold faced lie. Finally, some women in complaints, Kayleigh Thomas, keeps referring to me as 'Mrs' even though my title is clearly 'Dr' and there is no indication of my marital status. This is clear on my bank card and when I was made an online banking user. I find this incredibly sexist, and she has continued to use this in email correspondence. I would suggest you stay far, far away from HSBC Business Banking, especially as a small company.
Great customer service - clear communication and good understanding of the businesses requirements.
Excellent service from Man Chun at HSBC business team !!! he made the process smooth and helped me every step of the way 5 stars from me ⭐️⭐️⭐️⭐️⭐️
Amreen Khalifa , very helpfull ! Thank you . Very easy to talk too understood need to open saving business account
I’d like to share my very positive feedback following a recent phone conversation with Jordan Field from HSBC regarding a business loan for my company. Jordan was incredibly professional, clear, and approachable throughout the entire call. He took the time to understand my business idea and funding needs, and explained the process with great clarity and patience. Despite it being a phone call, I felt fully supported and understood. His ability to explain complex matters in a simple and accessible way gave me confidence and clarity about the next steps. I truly appreciated his friendly and helpful attitude, as well as his genuine interest in supporting my business journey. Thank you again for the valuable conversation and for your support. Kamila
Neelum was brilliant ! So polite and patient. Great experience. Thank you.
Ekta Lakhani nice coustumer service Thank you so much
Our Specialist Relationship Manager Manni has been nothing short of exemplary since being allocated to our account in an industry that can be very frustrating to navigate at times he has been a pleasure to work with. This new approach from HSBC is very welcome and I would highly recommend them to anyone looking for a reliable banking provider.
I had the pleasure of speaking with Lisa M his morning. She was friendly, efficient, and actually cared about our request and ensured it was satisfactorily resolved by the afternoon - excellent customer service!
Actually blown away by the impressive service I received from HSBC and Tony Cole today regarding my inquiry for my Business overdraft. * Efficient * Clear *Patient Finally a bank that you can pick up the phone to and have a conversation!!
HSBC UK Business Banking is a leading financial service provider tailored specifically for small to medium enterprises (SMEs) and companies with more complex banking and borrowing requirements. The company offers a wide array of products and services designed to support business growth and operational efficiency. These services include business accounts, loans and finance options, international trade solutions, and online banking platforms. HSBC Business Banking is known for its award-winning service, combining global expertise with local business banking support to meet the unique needs of its clients. The company targets SMEs looking to scale their operations, offering specialized accounts like the HSBC Small Business Banking Account, which comes with benefits such as no monthly account fee and free UK digital banking. Additionally, HSBC's Small Business Growth Programme provides businesses with access to valuable resources, including training in finance, digital marketing, and AI, as well as interactive events and insights to unlock their full potential. With a focus on empowering businesses through comprehensive support and innovative banking solutions, HSBC UK Business Banking serves as a key partner for companies aiming to navigate the complexities of modern financial landscapes and achieve sustained growth.
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