HSBC UK Business Banking is a leading financial service provider tailored specifically for small to medium enterprises (SMEs) and companies with more complex banking and borrowing requirements. The company offers a wide array of products and services designed to support business growth and operational efficiency. These services include business accounts, loans and finance options, international trade solutions, and online banking platforms. HSBC Business Banking is known for its award-winning service, combining global expertise with local business banking support to meet the unique needs of its clients. The company targets SMEs looking to scale their operations, offering specialized accounts like the HSBC Small Business Banking Account, which comes with benefits such as no monthly account fee and free UK digital banking. Additionally, HSBC's Small Business Growth Programme provides businesses with access to valuable resources, including training in finance, digital marketing, and AI, as well as interactive events and insights to unlock their full potential. With a focus on empowering businesses through comprehensive support and innovative banking solutions, HSBC UK Business Banking serves as a key partner for companies aiming to navigate the complexities of modern financial landscapes and achieve sustained growth.
HSBC UK Business Banking receives overwhelmingly positive feedback from its customers, with many praising the helpfulness and professionalism of staff members. Reviewers frequently highlight the exceptional service provided by business relations managers and specialists, such as Gaynor Ross and Shobha Gupta, who are noted for their proactive assistance and clear communication.
The process of obtaining business loans and setting up accounts is described as quick and smooth, with many customers appreciating the clarity and efficiency throughout. However, some users express frustration regarding the responsiveness to requests, particularly in increasing daily payment limits, indicating a need for improvement in certain areas.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 160 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 27 |
| Jul 25 | 4.9 | 73 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“My recent experience with HSBC Business Banking has been really good”
“When I became MD, they set me up with an online banking account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | — | 160 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 |
Bottom line: HSBC UK Business Banking is #1 of 5 on overall rating in this group.
100 reviews of HSBC UK Business Banking. Filter by what matters to you.
I had the pleasure of meeting Lanre Sodipe this morning. My business is going through a difficult time, and Lanre was able to offer tangible support, which has really allowed me some breathing space to address business critical issues. Lanre Sodipe is an excellent customer service professional who will go far in his career.
I had a great experience at HSBC thanks to Ivy Lau. She was extremely helpful and professional when I came in to manage my business accounts. Ivy took the time to understand my needs and provided clear, practical advice, making what could have been a complex process feel smooth and straightforward. She also helped me set up new business services with efficiency and care, ensuring everything was in order. Her knowledge and friendly attitude really made a difference. Highly recommend her support to any business owner!
Quick answers to the questions people ask most.
You can apply for a business loan through our website, by visiting your nearest branch, or by contacting one of our business specialists directly. For more detailed information and to understand the best option for your business, please visit www.business.hsbc.uk.
We offer a variety of business accounts tailored to different business needs, including current accounts, savings accounts, and foreign currency accounts. For more detailed information on each account type, please visit our website.
Yes, we offer international business account options. For assistance with setting up an international account and to understand the requirements, please contact our support team or visit our website.
To request an increase in your daily payment limit, please use our online banking services, contact your business relations manager, or call our customer support. For more details, visit www.business.hsbc.uk.
You can connect with a business specialist by booking an appointment through our website, visiting your nearest branch, or by calling our dedicated business banking support line. Contact details and appointment booking options are available on our website.
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The contact came out of the blue after waiting 2.5 years for a telephone appointment. It would have been much more appropriate if the call had been arranged so that I could have prepared for it. Hence the questions were scripted and I really did not feel I used the time effectively. I feel certain with preparation it would have been a much better experience.
I’m very happy with the service
Very unresponsive - waited on telephone line for 25mins. Could nt solve my problem
Transactions are very easy to excecute and very quick.
Hey recently I deal with alpa jani hsbc business manager she is very nice lady moreover her nature was very polite when we talk she help me to solve my account problem I appreciate her
For the last 2 years roughly I have had the pleasure of having Emily Sutherland look after us. I originally spoke to her to open up a savings account for our existing shop business. I have since registed 4 more business and opened all of these with Emily as well as overdrafts on some and loans on others to develop the shops. I am reluctant to deal with anyone else so I really hope she will be back to looking after us when she returns from her up coming leave.
My initial business contact at HSBC Olivia Gabrielle Mallard was very friendly but super efficient at understanding my enquiry. She competently dealt with my technical enquiry by taking details and quickly appreciating the direction I needed within the HSBC group. Olivia’s interaction has made my first foray into dealing with HSBC very pleasant. More of the same please.
Very efficient
Applied for a loan, got it and my account was "migrated". I would like to say, the agent who handled my call (Bhakti BHATT) was very helpful and kept me informed throughout. She even managed to get the loan drawn down before it was scheduled, very happy.
Ekta Lakhani was very helpful and friendly. Thank you for your help.
Product that works amazingly well, is incredible value (free). It is a product that far exceeds overseas commercial bank accounts that are much poorer products where I pay over £3,000 a year in fees.
the service assistant Foram Shah was very responsive and helpful, maintaining good regular contact, keen to resolve any hurdles, issues
Very good support form Amreen Khalifa making the best of navigating the HCBC banking system and internal processes/proceures.
Once you down load the App, everything is very straight forward.
My recent experience with HSBC Business Banking has been really good. In particular our business relations manager Gaynor Ross has been incredibly helpful and proactively reaching out to us about accounts and services we may or may not need. Gaynor is always responsive and able to support us in our business needs. Recently Gaynor has helped us navigate new business needs for our expanding staff team by helping us get approval to increase our Bacs limits on our account. Long may our relationship continue!
HSBC UK Business Banking is a leading financial service provider tailored specifically for small to medium enterprises (SMEs) and companies with more complex banking and borrowing requirements. The company offers a wide array of products and services designed to support business growth and operational efficiency. These services include business accounts, loans and finance options, international trade solutions, and online banking platforms. HSBC Business Banking is known for its award-winning service, combining global expertise with local business banking support to meet the unique needs of its clients. The company targets SMEs looking to scale their operations, offering specialized accounts like the HSBC Small Business Banking Account, which comes with benefits such as no monthly account fee and free UK digital banking. Additionally, HSBC's Small Business Growth Programme provides businesses with access to valuable resources, including training in finance, digital marketing, and AI, as well as interactive events and insights to unlock their full potential. With a focus on empowering businesses through comprehensive support and innovative banking solutions, HSBC UK Business Banking serves as a key partner for companies aiming to navigate the complexities of modern financial landscapes and achieve sustained growth.
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