Great customer service
Great customer service. And Quality Products. Thank You.

Construction Specialties is a leading manufacturer in the construction sector, specializing in innovative building products designed to enhance architectural designs and improve functionality. The company offers a diverse range of solutions, including architectural louvers, entrance flooring solutions, sun control systems, and wall protection products. By focusing on quality and innovation, Construction Specialties aims to meet the evolving needs of commercial and industrial clients. Their customer base includes architects, contractors, and builders who seek reliable and cutting-edge products for various construction projects. With a commitment to challenging the status quo, Construction Specialties strives to deliver effective solutions that contribute to the overall improvement of building design and performance. For more information, visit their website at www.c-sgroup.com.
Construction Specialties receives high praise for its excellent service and product quality, with many reviewers noting prompt and courteous responses. Customers appreciate the knowledgeable staff and the reliability of product availability, often highlighting the ease of the ordering process.
However, there are significant concerns regarding the Acrovyn product line, with multiple complaints about installation issues and poor customer service experiences, particularly in communication and order fulfillment. Some reviewers express frustration over delayed shipments and difficulties in obtaining the correct products. Despite these challenges, the majority of feedback remains positive, emphasizing the company's commitment to service and the quality of their offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 37 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2021.
| Month | Average | Reviews |
|---|---|---|
| Feb 21 | 1.0 | 1 |
| Mar 21 | — | 0 |
| Apr 21 | 1.0 | 1 |
| May 21 | — | 0 |
| Jun 21 | — | 0 |
| Jul 21 | — | 0 |
| Aug 21 | — | 0 |
| Sep 21 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 37 most recent reviews.
“Excellent Service and response time”
“We are a construction company and we are trying to reach out to CS to get Acrovyn products”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Construction & Manufacturing.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.0 out of 5 (good) | 5.0 out of 5 (good) | — | 37 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Construction Specialties is #5 of 5 on overall rating in this group. On quality, Builders Emporium scores higher (4.8 vs 4.0).
37 reviews of Construction Specialties. Filter by what matters to you.
Great customer service. And Quality Products. Thank You.
The 0.040 wall panel system recommended for our application are denting from day to day use. I asked about the 0.060 wall panels and was assured the 0.040 product was very durable for the application, and after spending thousands on room renovations we are finding the product is not meeting our needs or expectations.
the crew at Copeland Arch are in constant contact with CS on a constant basis and I know they provide us with outstanding customer service so that must mean they are getting timely and accurate info from CS, and I know working hard at it. I do have an issue with CS no longer bidding projects where CS is not listed as an approved manufacturer. We do not use any other wall protection/ cubical track material vendor, CS is it. TBS has "flipped" many specs and subsequently won those projects over the past 8+ years and we have many GCs that prefer to work with us on projects that we now can not longer bid on. Regardless of the business decision that led to this mandate I believe is was short sighted and a "one size fits all" approach to lessening the work load on your estimating dept, going after the "low hanging" fruit...From our perspective you are losing out on as lot a business we know we can generate and it hurts Copeland's bottom line as well
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great products and Staff
was assisted right away.
Quality product, reasonable pricing, shipped quickly
Product was as I expected. Ordering on line was not user friendly. No where ordering on line was I informed the adhesive is included with the sheets. Editing the number of pieces of trim with the was VERY difficult. I wonder if anyone that designed the on line ordering system actually used it without knowing all the tricks. Even when I was finished on line I had to speak with someone to confirm the order, so what's the point of ordering on line.
Construction Specialties is a leading manufacturer in the construction sector, specializing in innovative building products designed to enhance architectural designs and improve functionality. The company offers a diverse range of solutions, including architectural louvers, entrance flooring solutions, sun control systems, and wall protection products. By focusing on quality and innovation, Construction Specialties aims to meet the evolving needs of commercial and industrial clients. Their customer base includes architects, contractors, and builders who seek reliable and cutting-edge products for various construction projects. With a commitment to challenging the status quo, Construction Specialties strives to deliver effective solutions that contribute to the overall improvement of building design and performance. For more information, visit their website at www.c-sgroup.com.
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