Very positive experience.
Very positive experience.

CareCo is a UK-based retailer specializing in a wide range of mobility aids designed to enhance the quality of life for individuals with varying mobility needs. The company offers an extensive selection of products, including mobility scooters, riser recliners, powerchairs, wheelchairs, walking aids, bathroom aids, and other living aids. Customers can shop conveniently online or visit one of CareCo's nationwide showrooms for personalized assistance and demonstrations. Targeting individuals who require mobility support, as well as caregivers and healthcare professionals, CareCo aims to provide affordable and reliable solutions to enhance mobility and independence. The company's commitment to customer service is reflected in its price match promise and support for installation, servicing, and repairs. With a focus on accessibility and quality, CareCo strives to meet the needs of its diverse customer base.
CareCo consistently receives glowing reviews, with customers praising the helpfulness and professionalism of the staff. Reviewers highlight the knowledgeable and polite service provided by team members, such as Sarah-Jane and Krystal, who assist in selecting the best mobility products, including wheelchairs and walking frames.
The seamless shopping experience, both in-store and online, is frequently mentioned, with many noting the easy ordering process and quick delivery. Customers appreciate the clean and welcoming showrooms, as well as the staff's ability to address their specific needs with empathy and expertise. Overall, CareCo's commitment to excellent service and product quality earns it a perfect rating, reflecting a highly positive sentiment among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The advisor was so knowledgable polite and helpful made the whole experience seamless will Definately be shopping her...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.5 out of 5 (good) | 4.2 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: CareCo is #1 of 5 on overall rating in this group.
60 reviews of CareCo. Filter by what matters to you.
9 months ago
The advisor was so knowledgable polite and helpful made the whole experience seamless will Definately be shopping here again
9 months ago
Sarah-Jane, the Mobility Sales Advisor was very helpful, demonstrating different wheelchairs, allowing my wife to test each one. Then helped to choose the wheelchair best suitable for us.
9 months ago
We bought a wheelchair from Care co. The service in the shop was excellent. As I only needed the wheel care for a short period we bought an economic one they didn’t try to sell us a more expensive one... See more
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Very positive experience.
The advisor was so knowledgable polite and helpful made the whole experience seamless will Definately be shopping here again
Sarah-Jane, the Mobility Sales Advisor was very helpful, demonstrating different wheelchairs, allowing my wife to test each one. Then helped to choose the wheelchair best suitable for us.
We bought a wheelchair from Care co. The service in the shop was excellent. As I only needed the wheel care for a short period we bought an economic one they didn’t try to sell us a more expensive one. When I needed to contact them by phone they were extremely helpful.
Not the first shop with care Co excellent products at great prices easy to order and always quick delivery with excellent communication.
Purchased a wheelchair from the Sheffield branch today for my auntie. We were helped by Krystal, who was very helpful, friendly and knew her stuff ! Thank you for the great service today Krystal
Very helpful gentleman member of staff. Nice bright clean showroom
Very helpful and positive
Peter melham was very helpful and professional in his job polite and pleasant manner
Shane Emanuel made my wife and I most welcome. (Makes excellent coffee). He showed us the rollator products we had in mind for my use and Shane was most helpful in helping making my decision on the best one's that I needed.
Recently ordered a walking frame, which didn't suit. Chris talked me through the return, so nice, all done in no time, collected next day. I then ordered another, delivered on time by DPD. So pleased with this frame that I am ordering one for upstairs. Not the first item I have ordered from CareCo. Highly recommend.
Polite and well trained staff to give us advice
A big Thank you to Jose who was professional ,knowledgeable but most importantly empathetic to the needs of myself & partner
A friendly and accommodating young gentleman greeted us at the Stevenage location. We were on the hunt for a wheelchair and found his assistance to be exceptional. He patiently allowed us to test numerous options, even taking them for spins around the parking lot multiple times. We eventually bought a lovely wheelchair, and he thoroughly explained all the necessary details to us.
We were able to buy what we hope is the best possible scooter for my husband's needs
Krystle was very helpful and friendly. She was very knowledgeable about the product and conveyed the information practically at a pace you were able to fully take in. Nothing was too much trouble and every effort was made to accommodate all my needs.
World Class service from Jessie. Lovely lady to speak, extremely helpful and knowledgeable. All the staff are very friendly and helpful
assistant very helpful not pushy at all
CareCo is a UK-based retailer specializing in a wide range of mobility aids designed to enhance the quality of life for individuals with varying mobility needs. The company offers an extensive selection of products, including mobility scooters, riser recliners, powerchairs, wheelchairs, walking aids, bathroom aids, and other living aids. Customers can shop conveniently online or visit one of CareCo's nationwide showrooms for personalized assistance and demonstrations. Targeting individuals who require mobility support, as well as caregivers and healthcare professionals, CareCo aims to provide affordable and reliable solutions to enhance mobility and independence. The company's commitment to customer service is reflected in its price match promise and support for installation, servicing, and repairs. With a focus on accessibility and quality, CareCo strives to meet the needs of its diverse customer base.
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