Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home. The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
Conveyancing Direct Property Lawyers receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the excellent support and responsiveness of solicitors like Tom Mclaren-Roberts and Sara Costas, noting their timely updates and clear communication throughout the conveyancing process.
However, a substantial number of customers express frustration with the company's overall communication and service speed, describing experiences as slow and unprofessional. Complaints frequently mention a lack of updates and rude staff interactions, leading some to advise potential clients to seek alternatives. Despite the positive experiences shared by many, the recurring negative themes suggest that the company struggles with consistency in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 545 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 12 |
| Sep 24 | 2.9 | 7 |
| Oct 24 | 2.6 | 5 |
| Nov 24 | 4.0 | 5 |
| Dec 24 | 3.4 | 5 |
| Jan 25 | 3.6 | 12 |
| Feb 25 | 3.8 | 12 |
| Mar 25 | 3.8 | 19 |
| Apr 25 | 4.7 | 12 |
| May 25 | 3.5 | 11 |
| Jun 25 | 3.2 | 14 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Regular, informed and timely updates on progress of both our sale and purchase”
“As the nominated advocate acting on behalf of the buyer, my experience with Solicitors Direct—particularly with Gemma...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.0 out of 5 (poor) | 2.7 out of 5 (poor) | +28% | 545 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.8 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | — | +2% | 692 |
Bottom line: Conveyancing Direct Property Lawyers is #5 of 5 on overall rating in this group. On website & app, Lexly scores higher (4.8 vs 2.7).
500 reviews of Conveyancing Direct Property Lawyers. Filter by what matters to you.
We used Coveyance Direct to help us sell my mother in law's property. We were personally represented by Amy Kenshole on their behalf.She was absolutely brilliant, truly professional and got the completion done in no time at all. I would strongly recommend this company for all your legal conveyancing needs
We had the pleasure of working with Mereville Abroquah and from the beginning up to the end of the process, she was absolutely amazing! Can't recommend her enough. Very professional and made our life easier by answering every question we may have. Highly recommended!!!
Absolutely appalling , avoid like the plague.
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Polarized pattern: few middle ratings. 67% of recent reviews are 4–5★ and 32% are 1–2★.
Fast and efficient service.
Our remortgage was dealt with in less than one month. First contact from Mortgage Direct 23 April 24. We took some days to complete documentation and return it. Reece was allocated to our case on 9 May 24. He was very helpful and kept us informed. We received our remortgage money on 20 May 24. We were surprised at the speed.
They do not have a minus rating on here which is a shame, as it would be minus a million. This company has been the worse to deal with. Slow to act, slow to respond, no human element to correspondence. My sale and purchase took over 6 months at a cost of my mental health and wellbeing. I have no idea what my fees have paid for, as the fees do not match the price list issued. The staff are rude, and have no feelings at one of the most stressful times in a persons life. I ended up dealing with about 6 different people. I put a complaint in, received a response, and when I appealed I got nothing back. I've written a further complain, and going to the ombudsman. Due to this companies delay in my completion, I lost £3k on the sale of my house, paid fees for myself doing most of the chasing, and I nearly committed suicide. NEVER, NEVER use this company
Chloe Marshall was brilliant start to finish! Everything was done really quickly and the process was really easy! I asked for the redemption to be done too early and would have incurred an early repayment charge of the remortgage went through, got on touch with Chloe who sorted this within a couple of days! Highly recommend!! Thank you Chloe
We had a fantastic experience with Amy Kenshole and the team at your solicitors. Amy’s professionalism and attention to detail made the process of selling and purchasing smooth and stress-free. I would definitely use your services again and highly recommend Amy to anyone in need of a reliable property lawyer. Thanks for the outstanding service!
Jess Day made sure we were kept up to date during the whole process and ensured a smooth transaction. She was very helpful, knowledgeable and it always felt like she was doing her best for us, the clients. would recommend to anyone selling or purchasing a property thank you.
Avoid this company at all costs Eden Oladejo is the worst solicitor I have ever had to deal with. The company waited until almost completion date and then raised enquiries they’d been sitting on for months. Slow at responding, requesting info they’d been sent previously. Not looked at the file for 6/7 weeks at a time then finally responding to emails, this still hasn't been resolved. Avoid the stress and use a reputable conveyancer!!
Very easy to deal with extremely helpful and attentive
After completing all the paperwork and posting it off I receive an email saying that due to capacity and volume of instructions received my remortgage has been repanelled to another company. No apology and poor management. I've now got to do all the paperwork again with a new conveyancer. What a waste of time.
I used Conveyancing Direct for my recent remortgage and was very impressed. Chloe was my case handler and pulled out all the stops to ensure I received my funds in time to complete on another property purchase. She liaised well with myself and my mortgage broker and was super efficient. The whole team answering phone calls were polite and friendly. I can highly recommend them.
My experience with Conveyancing Direct has been nothing short of a nightmare. Despite our initial hopes, the process dragged on for what felt like an eternity due to their inefficiency and poor communication skills. Their sluggishness in completing the conveyance was evidenced throughout, as the buyers shared evidence time after time that it was our solicitors holding things up. Particularly frustrating and concerning was the lack of internal communication which further delayed the process. ie requesting documentation that had already been provided two weeks prior. To add insult to injury, the lack of transparency was appalling. They failed to inform us when the exchange took place, leaving us in the dark about crucial developments in the process. Moreover, withholding £10,000 open completion without any explanation or accompanying invoice is utterly unacceptable. Indeed, I still have not received a final settlement statement 6 days after completion. Based on my frustrating experience, I strongly advise potential clients to steer clear of this company. Save yourself the stress and headache by seeking out more competent and reliable professionals who value their clients' time and money.
Slow! Almost seven months since I got my offer still no exchange!!! Tyler delayed the process for so long ( worst solicitor). Avoid this company at all cost!
Dealt with Sarah Evans, she is very helpful and gave regular updates to keep me informed what's going on. I had many questions as I went through the process and Sarah was more than happy to respond or give me a call to awnser them. I'm very impressed with conveyancing Direct, in particular Sarah. Happy client, 5 stars, would use again.
Naz Akthar was very helpful with my house purchase. She always replied on time and she always picked up her phone when I was calling with an enquiry. I definitely 100% recommend their services. I manage to pick up the keys from my house in less than 3 months and I also had a chain. Amazing services.
I recently used Conveyance Direct Property lawyers for my remortgage process, l couldn't be more pleased with the service l received. My case handler Chloe Marshall was incredibly professional, knowledgeable and attentive throughout the entire process. The whole process was smooth and hassle free. The communication was clear and consistent, and l felt supported and well informed throughout. I highly recommend Conveyance Direct for anyone looking for a conveyance service and l am grateful to Chloe Marshall for their outstanding work. Thank you Chloe for making the remortgage process a positive experience.
Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home. The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
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