Our experience was extremely good when…
Our experience was extremely good when dealing with Conveyancing Direct Property Lawyers. We worked with Ana Koszty and from day one she was fast, efficient and friendly.

Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home. The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
Conveyancing Direct Property Lawyers receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the excellent support and responsiveness of solicitors like Tom Mclaren-Roberts and Sara Costas, noting their timely updates and clear communication throughout the conveyancing process.
However, a substantial number of customers express frustration with the company's overall communication and service speed, describing experiences as slow and unprofessional. Complaints frequently mention a lack of updates and rude staff interactions, leading some to advise potential clients to seek alternatives. Despite the positive experiences shared by many, the recurring negative themes suggest that the company struggles with consistency in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 545 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 12 |
| Sep 24 | 2.9 | 7 |
| Oct 24 | 2.6 | 5 |
| Nov 24 | 4.0 | 5 |
| Dec 24 | 3.4 | 5 |
| Jan 25 | 3.6 | 12 |
| Feb 25 | 3.8 | 12 |
| Mar 25 | 3.8 | 19 |
| Apr 25 | 4.7 | 12 |
| May 25 | 3.5 | 11 |
| Jun 25 | 3.2 | 14 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Regular, informed and timely updates on progress of both our sale and purchase”
“As the nominated advocate acting on behalf of the buyer, my experience with Solicitors Direct—particularly with Gemma...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.0 out of 5 (poor) | 2.7 out of 5 (poor) | +28% | 545 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.8 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | — | +2% | 692 |
Bottom line: Conveyancing Direct Property Lawyers is #5 of 5 on overall rating in this group. On website & app, Lexly scores higher (4.8 vs 2.7).
500 reviews of Conveyancing Direct Property Lawyers. Filter by what matters to you.
Our experience was extremely good when dealing with Conveyancing Direct Property Lawyers. We worked with Ana Koszty and from day one she was fast, efficient and friendly.
Absolutely appalling!!!! DO NOT USE THIS COMPANY !!! We were ripped off by Connells (which is part of the same group) a few years ago and now we are stuck in a chain where these clowns are holding everything up!!!😡 Beyond angry……
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Polarized pattern: few middle ratings. 67% of recent reviews are 4–5★ and 32% are 1–2★.
We have been communicating with Reece Seymour at Conveyancing Direct, as well as a few other members of the team who have all been polite, efficient, professional, helpful and for us everything has been handled perfectly. Thank you.
Another typical solicitor that wouldn't do work without you pushing them. Our remortgage deadline passed and when we called them on the first day after the deadline, they still haven't assigned our case to a caseworker! After we talked with them and pushed them the case proceeded quickly however due to their mishandling, we had to pay £1140 interest! When we complained, they said that they handled the case in fair timings.
I don't recommend it to anyone. Buying a flat that has been empty for a year. My transaction has been going on for 6 months now and don't know when is finish. Well my mortgage offer will finish in 2 weeks time so maybe then. I have never seen such unprofessional lawyers. Arrogant, no empathy for the customer. Emily, who is in charge of my purchase, cannot cope at all. On April 30, they collected the fee for searches and only ordered it on May 20, joke. Update: Even better just find out that the sellers are on holiday and they are not available!!!
DO NOT USE These not only cost more than any other property solicitor they also take much much longer 5 months into a no chain purchase and still no further along than we was on day one, constantly saying oh one last thing, never answering questions, no communication, sellers solicitors have been ready for over 6 weeks but not these AVOID AT ALL COST
Avoid at all costs. Our buyer's were using this totally incompent company and it took over 6 months to finally complete. Our solicitor's emails were being ignored and they kept blaming delays on other agencies such as Land Registry and Highways. As a seller I contacted them out of desperation and was told very bluntly that I was not to contact them again as it was a conflict of interest!! I was merely trying to get some answers to the constant BS. If you value your sanity and want a stress free house move then swipe left!! It amazes me how this company are still trading given all the bad reviews.
DO NOT USE..was told use this company with same solicitors will be faster..nope no communication no compassion litrully one year later and nothing ,they say things are completed when they are not ,if you want a mental breakdown use these people if you want peace and a easy transaction use your own . even the manager dos not help ,litrully useless not worth a penny .
We worked with Harry at Conveyancing Direct when we recently sold our house. We were on a very tight deadline and Harry ensured that we stayed on track. We received regular updates and Harry was always responsive when we emailed or called. The sale went through quickly and smoothly. I’d definitely recommend Conveyancing Direct !
These were the solicitors recommended by my new mortgage provider when going through my first remortgage. With previous solicitors I received a courteous telephone call introducing themselves to me and setting expectations of process. I did not receive any calls from these solicitors. I called a few times to clarify about mortgage payments and crossover of payments to get limited information from them. Two weeks before completion was billed with admin fees that I was not made aware of clearly at any point of process. I was also given an incorrect amount and was charged extra - unless I asked a breakdown of these would have likely not been corrected. Was grateful to speak to a deputy manager about this when clarity was needed as my case handler was not forthcoming.
I had no choice but to use this company because they are the company designated by my building society, but I found Reece Seymour to be always helpful and proactive.
I cannot praise conveyancing direct enough, especially Christian Petersen. He was exceptional, he was prompt, diligent and communication was excellent, I knew what was happening at every step of the way, I cannot recommend him enough.
These 5 star review have to be AI generated, i have never heard to much poppy cock in all my life. This is a truely awful company to try and communicate with. recommended by commission hungry mortgage advisors they are appaling!! Please do your self a favour search out someone more reputable. PS I do expect my 1 star review to have half a dozen 5 star reviews above before the end of today :)
We are in the process of purchasing a house - a very simple transaction, no chain, seller has even moved out. In all technicality - should have moved at the end of March. The seller was recommended this Company and they have done nothing but make this transaction the most stressful and painful experience possible. They are constantly being chased by our representation, the estate agent and the seller. And continue to ignore. They will not answer emails or calls. They took 6 weeks to provide a contract pack and we are now in the 3rd month of them failing to answer simple enquiries. The matter has been escalated - but that has proven more fruitless. My advice for anyone about to embark on a conveyancing transaction, do some deeper digging here as a lot of these reviews cannot be accurate - spend the extra £ on finding a reputable solicitor - these 'conveyancers' will cost you a lot more than they quote with their inevitable (and unsubstantiated) delays.
Amazing service! If you are lucky to get Reece he is so helpful and patient, couldn’t ask for better service, thank you 🥰
Never use this company!
Conveyancing Direct Property Lawyers is a professional legal service provider specializing in property sales, purchases, and remortgages. Established in 1992, the company has facilitated over 220,000 successful property transactions, making it a trusted partner for buyers, sellers, estate agents, brokers, and lenders. With a focus on transparency and efficiency, Conveyancing Direct aims to simplify the often complex and stressful process of moving home. The company works closely with a network of over 300 estate agents and financial brokers, ensuring reliable communication and support throughout each transaction. Their commitment to client satisfaction is reflected in their dedication to keeping clients informed at every stage of the process. By leveraging the financial backing of Connells Group and Skipton Building Society, Conveyancing Direct positions itself as a safe choice for customers seeking reliable conveyancing services.
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