Disaster
Disaster. My uncle's 80th birthday on Aug. 16 and the scotch we bought him still has not arrived.

Country Wine & Spirits is a premier online liquor store that specializes in a wide selection of premium wines and spirits. With over 3,000 products available, the company caters to a diverse customer base, including individual consumers looking for quality beverages as well as businesses seeking corporate gifts. Their extensive inventory features top-rated brands across various categories, including tequila, vodka, whiskey, rum, and an assortment of wines. The platform is designed to provide an unmatched shopping experience, offering exclusive gifts and special deals for customers. Country Wine & Spirits places a strong emphasis on delivering exceptional choices, making it a go-to destination for wine and spirit enthusiasts. By focusing on quality and variety, the company aims to meet the needs of both casual drinkers and connoisseurs alike.
Country Wine & Spirits receives a mix of feedback from customers, with many praising the fast shipping and quality service. Reviewers frequently highlight the promptness of delivery and the satisfaction with their orders, noting that the products received are often as expected.
However, a significant number of complaints revolve around issues with order fulfillment, including shipping delays and receiving incorrect items. Customers express frustration over long wait times, with some reporting orders taking over two weeks to arrive or being canceled without clear communication. Additionally, there are concerns about unauthorized charges related to the vault membership. Overall, while many enjoy the service and product quality, the recurring issues with order accuracy and shipping reliability detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 646 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 2.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I like their service very much and the delivery is fast”
“Sent the wrong thing in the mail”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 646 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 |
Bottom line: Country Wine & Spirits is #3 of 5 on overall rating in this group.
500 reviews of Country Wine & Spirits. Filter by what matters to you.
Disaster. My uncle's 80th birthday on Aug. 16 and the scotch we bought him still has not arrived.
Awesome Company got exactly what I ordered. Arrived on exact day.
I ordered a bottle of Champagne for a client (8/14), paid for the 2 day shipping, the champagne still has not been received and it's been 12 days. I called last week, spoke with Aaron about it, was told I would receive the express shipping refund, (just rec'd email today that I was getting a refund for the shipping, but have not actually received the refund)... I called today (8/26), spoke with Aaron asking why my client has still NOT received the champagne, he said he would call me back... I'm still waiting for the return call, and my client to receive their congratulatory champagne. I would like a straight answer, if Aaron doesn't know what happened, who does?!?! All I know is I bought a bottle of champs for my client and it hasn't been received. :(
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FIRST IT WAS DAMAGED ON ROUTE, HAD TO WAIT FOR USPS TO DELIVER. THEY DIDN'T RING DOORBELL, HAD TO WAIT ANOTHER DAY. SUPPOSED TO GET 10 DOLLARS OFF NEXT ORDER. SHOULD HAVE BEEN THIS ORDER. BUT UNFORTUNATELY I WILL ORDER AGAIN.........WHEW!
We ordered for a special event. We were elated to see 3-5 day arrival. We never did receive a trackable tracking number. After searching for and not finding a number to call we related our concern via email. The response turn around time was fairly prompt (within 48 hours) we were offered a replacement order. Furthering our time of receiving the order our event went in without our spirits. Sad news. We love thT we can get what we want for a reasonable price however the shipment time was not met!
With everything going on in 2020 this company charges five times the normal amount for a bottle of Blantons.
My first order was processed and delivered quickly. My second order, however, was lost by FedEx. This is not the fault of CW Spirits. But I only found out it was lost when I got an "invalid tracking #" message from FedEx, at which time I reached out to CW Spirits and was told that FedEx lost the package, and CW Spirits was reshipping it to me via UPS. I wish CW Spirits had reached out to me to let me know about the delay upfront. Again, it wasn't their fault, and they did respond quickly when I emailed them. I will order from CW Spirits again, as the free shipping on orders over $125 Is something I haven't found with other purveyors.
I paid for overnight FedEx, when I looked up delivery date it stated 6 business days later for delivery. I sent a text to Country Wine, they stated they would overnight, this is 2 business days later. I should be refunded. Order came a total of 3 business days later. Overnight is almost $88.00. It was also said in texting, Country Wine was having some issues with FedEx.
Wonderful Service no Issues
A case of Johnnie Walker Black..... safe and sound. Plus great price!
There was a problem with shipping. Apparently FedEx broke a bottle and the package had to be returned to CWS. CWS notified me of the problem and kept me informed of the progress of the new shipment. Everything arrived as the new schedule said and was perfect.
My shipment (2 bottles of single malt whisky) was misplaced but then shipped at no cost to me, with a gift certificate as well. I appreciated the service.
Good pricing, and customer service is great. Got a follow-up email about my lost package but it was just delayed, the fact they told me was greatly appreciated.
Great service and follow up, package was held up by Fedex because of bad weather and CWS was tracking from their end and ready to reship.
Arrived as scheduled in tact.
Country Wine & Spirits is a premier online liquor store that specializes in a wide selection of premium wines and spirits. With over 3,000 products available, the company caters to a diverse customer base, including individual consumers looking for quality beverages as well as businesses seeking corporate gifts. Their extensive inventory features top-rated brands across various categories, including tequila, vodka, whiskey, rum, and an assortment of wines. The platform is designed to provide an unmatched shopping experience, offering exclusive gifts and special deals for customers. Country Wine & Spirits places a strong emphasis on delivering exceptional choices, making it a go-to destination for wine and spirit enthusiasts. By focusing on quality and variety, the company aims to meet the needs of both casual drinkers and connoisseurs alike.
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