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Delivery.com receives a mixed response from consumers, with a significant number expressing dissatisfaction. While some reviewers appreciate the helpfulness of the staff and the efficiency of certain deliveries, many others report serious issues with order fulfillment and delivery reliability.
Complaints frequently highlight that food orders are not delivered, with some customers accusing the company of taking their money without providing the service. Additionally, delays in delivery times are a common frustration, particularly noted in specific locations like Nantucket. On a positive note, several users commend the customer service representatives for their quick responses and problem-solving abilities. Despite some positive experiences, the overwhelming number of negative reviews indicates a troubling trend in service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | -2.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 15 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 3.5 | 8 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 4.9 | 11 |
| Apr 25 | 4.9 | 10 |
| May 25 | 5.0 | 2 |
| Jun 25 | 2.0 | 3 |
| Jul 25 | 4.0 | 4 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had my delivery this morning from Abeid and Nana”
“5 months when I checked the status it showed status as delivered and upon checking with delivery guy I came to know...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | +8% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 1.9 out of 5 (poor) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 1.0 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: delivery.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.2).
500 reviews of delivery.com. Filter by what matters to you.
$30 pizza order that sat on the counter for OVER AN HOUR before my driver picked it up. It somehow arrived even more disgusting than your customer service team. When I tried to get my money back I was placed on hold for 8 minutes and offered a $10 credit. BS!!!!!!!!
Drivers who navigate your food away from your destination and customer service who hangs up on you. What's not to like?
so i ordered my food around 4:45pm , it is now 7pm & i still haven’t got it. they charged my card instantly , before it was even “confirmed” by the restaurant. i called the restaurant around 5:45 since my delivery time was only “30-45 minutes” and the restaurant said they haven’t even received the order because delivery.com hasn’t even placed it. so i contacted customer service via calling , and they said they’d be at my address in 30 more minutes. so i waited ... at 6:30 i contacted them again & they said i was never assigned a driver so they had to find someone. it is now 7:15pm and i JUST received my food (2.25 hours after i ordered). i contacted customer service asking if i could at least get partial compensation for everything, and they said no :)
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Delivery.com is a scam. Took our online order for Chinese food, travelled 5 miles to get it only to have them tell us they aren't affiliated with Delivery.com. But the charge went unto our credit card as if they were legit.
First time ordering from delivery.com. Will never ever do it again! Placed order at 5:32 pm, at 6:35 get a text and email stating our Oder has been cancelled... seriously it takes an hour to let us know you’re not going to fill it???? What a scam!!!!
I was ordering from the restaurant website not a delivery scam, I do not order ever from anyone but directly from the restaurant, they charged me 2.28 for nothing they did nothing but stole my money I'm so mad this pathetic crap needs to be put to a stop don't ever use these and make sure they aren't lurking to steal the order as they did mine and the refuse to refund the money!!!!
Delivery Courier service is very bad experience.We have send our material 137 kg from Chichwad to Penukonda. 37 kg material not delivered till date. No respose very very poor service. Please do not give reference about this courier.
Worst movers and packers ever in pune. I recommend not go for them for free also. Service is joke. Material will broke, not handle with care.
No understanding of normal COVID social distancing protocols. Most companies understand the concept of no-contact delivery. Instead, the delivery person kept ringing my doorbell and then camped out in my driveway for a good while. Then he came back and started knocking on my door again. Forget COVID, that’s just creepy. I like this restaurant but as long as they’re using this delivery service, no!
This service is a joke. Both Candice and Retina refused to refund my total bill due to an issue on their part.. so I'm now getting a refund of my salad and watch my family eat as I wait for Doordash to bring me dinner for their mistake. Never will I order from delivery. Com
I ordered food from a local restaurant. The original scheduled delivery time was more than 1.5 hours earlier than I got my food. I watched my driver drive away from my restaurant and home many times. I called to complain but was given absolutely no help. DELIVERY.COM SUCKS.
I’m only giving a one star because you have to give some rating. 2 hours later. What horrible service. I know it takes longer to deliver where I live but two hours. Then I asked for just half a refund and someone is supposed to call within24 because management would have to approve. Oh and 2 hrs later still don’t have delivery.
I ordered using Delivery.com for a restaurant that is not even using the platform. The restaurant was very concerned I was able to do this. The restaurant could not fulfill my order through Delivery.com (They are not clients of Delivery,com) and I called Delivery for a refund. It's been a week and no refund. Shady business.
Always gives u 1 time when order and changes it to 30-45 more minutes. Worst service ever and they won't fix it. Will go bankrupt soon I hope.
Be aware ! They started to add an additional service charge of over 10 % to the order - they claim is to offset Operational cost because of COVID but let’s be honest ... They not involved in the food delivery ! all they do is send a fax to the restaurant . They charge the restaurant a fee per order and now they charging the customer too !! Stop using them , call the restaurant directly .
Placed our first and last order with this fraudulant curupt company. Driver was extremly rude and unfriendly almost droped our order as he ran off. Order was smashed and cold. To top it off we were overcharged on our credit card and when trying to get help from thier customer support you get the run around from thier lyers in forign contries. Continually asking for the same info over and over. Then ask for pruff of purchase. Looks like we will have to contact the local athorities. Dont waste your time or money you will just get ripped off.
Placed my first order with this company. It took almost three hours to get our delivery...will never use them again!!! Terrible service
CrowdTrust is a review platform designed to facilitate consumer feedback and insights about various businesses and services. The platform allows users to share their experiences and opinions, helping potential customers make informed decisions based on authentic reviews. CrowdTrust aims to create a transparent environment where businesses can engage with their audience and improve their services based on customer input. The company caters to a diverse range of industries, connecting consumers with local and online businesses, including restaurants, retail stores, and service providers. By providing a space for honest reviews, CrowdTrust empowers consumers to evaluate their options effectively and encourages businesses to enhance their offerings based on customer feedback. Through its user-friendly interface, CrowdTrust strives to be a reliable resource for consumers seeking trustworthy reviews and recommendations.
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