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Delivery.com receives a mixed response from consumers, with a significant number expressing dissatisfaction. While some reviewers appreciate the helpfulness of the staff and the efficiency of certain deliveries, many others report serious issues with order fulfillment and delivery reliability.
Complaints frequently highlight that food orders are not delivered, with some customers accusing the company of taking their money without providing the service. Additionally, delays in delivery times are a common frustration, particularly noted in specific locations like Nantucket. On a positive note, several users commend the customer service representatives for their quick responses and problem-solving abilities. Despite some positive experiences, the overwhelming number of negative reviews indicates a troubling trend in service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | -2.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 15 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 3.5 | 8 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 4.9 | 11 |
| Apr 25 | 4.9 | 10 |
| May 25 | 5.0 | 2 |
| Jun 25 | 2.0 | 3 |
| Jul 25 | 4.0 | 4 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had my delivery this morning from Abeid and Nana”
“5 months when I checked the status it showed status as delivered and upon checking with delivery guy I came to know...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | +8% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 1.9 out of 5 (poor) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 1.0 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: delivery.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.2).
500 reviews of delivery.com. Filter by what matters to you.
This service sucks!! A hour waiting for delivery get a call saying another hour. Called the restaurant they hadn't even received the order yet! Called to cancel the order with delivery.com they had already charged my card for a order that hasn't been picked up or even made with the restaurant..and tell me up to 5 business days to refund my card. Stay away!
NEVER ORDER USING THIS SERVICE!!!! Placed an order at 2:15pm this afternoon with an expected delivery of 3:15pm. The driver finally showed up at 5:00pm. We received a phone call around 3:15 saying that they were running a little behind. Almost two hours is not a little behind. This is the first time that we used Delivery.com. Ridiculous that we had to pay for such poor service. The food was barely warm. We will NEVER use your service again.
Took long to deliver
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I used my credit card on delivery.com. I didn't use my card anywhere else for the longest time before I used it on delivery.com. after 2 days of use. I started to see purchases on my card that was not authorized by me. I have no proof it was them. But I am avoid them from now on
I waited two hours for my food to arrive! I called customer service ( which is nothing but a joke) they kept telling me that my food would arrive! After the third time calling customer service my food arrived! It was not what I had ordered! I requested a refund! Come to find out I just paid $35.00 for 1 egg and a waffle! To this day my money has not been refunded,but a $5.00 credit has been placed on my account,so I am still out $30.00! I would not recomend this service. And their customer service is lacking
Order arrived 15mins before I expected and driver was incredibly nice.
Horrible. Gives me an eta of 45 min to 1 hr so i place my order. Then they tack on delivery fee and drivers tip. After 30 min I check back only.to find my driver zach hasn't even made.it to the feugos and now.my eta is another 1hr away. Call restaurant only.to find the have no order for me. Im out almost 50 bucks ..hangry and now its after 10pm. I call company and tell.girl to cancel.my.order and refund my money and she hangs up on me. Now I'm driving to taco bell to get food at 1036 pm after working all day. Thanks delivery.com for nothing!!
Absolute disgrace of a company. The ONLY reason anyone uses it is that they are the only game in town. Its less than 50% chance you will get your food on time and sometimes you just simply dont get it at all. The customer service could care less. We are talking bare minimum effort. Barely a company.
the worst delivery service i have ever seen. The person who is out for delivery . go out on 6pm and back on 7pm with the status customer requested for reattempt. even customer don't know that he has requested for that. this is happening from 3 days. I am continuously complaining and requesting to call me if any difficultly to find the address. But the person who is delivery boy was very self dependent and very much shy may be . he didn't make any call to me. even after my request to the customer care that i am requesting to make a call to me i am not that much harmful, please ask him to call but no. then after continuously happening this now the status is returning to the seller. The best part is, i have received half of that order. its like pair of sandal one i received and one is returning to the seller. that means one person has got the address and 2nd has not.
Terrible customer service! We placed an order at 5:30 and were told that the longest it would be would be an hour. When the food didn't arrive in OVER an hour we called delivery.com. after waiting on hold for at least 15 minutes they hung up on us! The representative on the phone lied to us and said that the reason we hadn't gotten our food was because "the restaurant was very busy". According to the driver, he didn't receive the message to deliver until 25 minutes before he got here! And to top it all off, our food was made incorrectly. That wasn't delivery.coms fault, it just made an already frustrating situation even more frustrating. We finally got our food at 7:30. TWO hours after we placed our order! That is ridiculous! We won't be using delivery.com in the future We will stick with Uber or Doordash!!
Failed to phone the number left as requested and left food outside (they claimed) 45 minutes before the ordered time, which of course wasn't there when we checked. I understand that problems occur, but upon contacting delivery.com for help the next day they failed to call back as promised. I then sent an email and this too was ignored. I wouldn't recommend anyone used this joke of a "company". UPDATE (26 May): Why are you asking me to send you a third email? The fact is, you ignored 2 emails already! UPDATE (27 May): So I DID email you a third time as requested, you said the average reply time is 4 hours. So far it's 18 hours and no reply.
Ordered food at 7:42 p.m. website said delivered in an hour. I received my order 2 hours late. Worst delivery service ever. Will not recommend to anyone. Will be using DoorDash for future orders.
My family has food delivered quiet often and today was just a rough day with quiet a bit of tears and when our food was delivered the gentleman was so sweet. He was smiling from the moment he approached our home and just had an amazing personality. It definitely made my night having just a smiling face. Thank you for the positive attitude.
So I ordered dinner at 7;30 the restaurant I ordered from is less than 10 minutes from my door. My delivery time was set for 8:40. Okay no biggie the restaurant closes at 9 so that still works. I called at 8:50 and was told that the driver was en route with my food. 5 minutes later a text saying that my order was cancelled arrived. Now I will be waiting 5 days for my money to arrive back on my card it's too late to find food out because well, delivery and curbside pickup are the only options during the stay at home order here in Kentucky and most places are not open after 9. I am incredibly disappointed. This is the second time I have ordered from delivery.com neither was satisfactory (last time they spilled a quart of soup and handed me a bag when I called to complain they could not refund the price of the item that was wasted by shoddy delivery practice. I will not be using this service again period.
My friend lives in Bozemant, MT and tried ordering food through delivery.com on her app. Every time she entered payment info, she got an error message. Assuming she was not charged, she tried again, same error. Then we tried my credit card and her boyfriend's credit card. The order wouldn't process but we found out we were all charged $60. We called deliver.com and the customer service rep basically said there was nothing they could do, they couldn't provide a refund and we would have to call our bank to dispute the charges. Worst customer service I've ever experienced.
Delivery was one hour late. We also had an issue with choosing delivery time in relation to time zone differences. I wrote to customer service regarding these issues. The response I got from Kercia Wagenaar in Customer Support gave me the impression that she had not read my message at all. Her response was a generic one that could’ve been sent in response to any msg, positive or negative.
CrowdTrust is a review platform designed to facilitate consumer feedback and insights about various businesses and services. The platform allows users to share their experiences and opinions, helping potential customers make informed decisions based on authentic reviews. CrowdTrust aims to create a transparent environment where businesses can engage with their audience and improve their services based on customer input. The company caters to a diverse range of industries, connecting consumers with local and online businesses, including restaurants, retail stores, and service providers. By providing a space for honest reviews, CrowdTrust empowers consumers to evaluate their options effectively and encourages businesses to enhance their offerings based on customer feedback. Through its user-friendly interface, CrowdTrust strives to be a reliable resource for consumers seeking trustworthy reviews and recommendations.
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