If this was a privately owned company…
If this was a privately owned company it would have gone bankrupt

E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives overwhelmingly positive feedback from customers, who frequently highlight the helpfulness and friendliness of the staff. Reviewers appreciate the easy switching process and clear communication, often describing their experiences as smooth and efficient.
Many consumers note that the service is straightforward, with a user-friendly website that simplifies account management and tariff changes. However, some customers express concerns regarding billing issues, particularly related to meter readings and unexpected changes in monthly payments. Despite these occasional complaints, the overall sentiment remains highly favorable, with most users recommending E.ON for its excellent service and support. Overall, E.ON Next Energy Ltd is viewed positively by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 999 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 999 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, switch from BG was easy, the gas took a bit longer to switch over but I think there was a slight issu...”
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 2.8 out of 5 (fair) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | — | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: E.ON Next Energy Ltd is #2 of 5 on overall rating in this group.
500 reviews of E.ON Next Energy Ltd. Filter by what matters to you.
If this was a privately owned company it would have gone bankrupt
E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change provider. They also continue to send intrusive messages to the previous bill payer. They simply will not stop asking me to accept a new Smart meter despite it not being mandatory. If you are contemplating moving to E-on then think again.
A-DFBC2930 l am trying to discuss my payment with a person- not a machine. You say you’re a friendly provider and provide a number. When l rang this number l got a voice which did not list an opportunity to dis cuss the large amount you are taking in my DD Will you please contact me on the landline number you have got inyour records. Thank you Gilda Everson
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E.on seem very keen on getting customers to have the biggest credit on accounts possible that they can achieve, this actually means they are getting loads and loads of interest wherever they keep our money. I had a £500.00 credit, it took ages to get it back. They then said I should pay £68.00 a month, but proceeded to take £138.00 by direct debit meaning I now have a credit of £200.00 again. It’s really very shocking to think e.on have so much money belonging to customers in their bank account when it should be in the customers bank accounts, possibly preventing bank charges and interest payments to banks as well.
Seriously eon next you’ve got my life, emails chats phone calls fix my smart meter, you say you now can’t bill my as my smart meter isn’t working er we’ll fix it, no promise call backs no one is taking charge I’ve had nothing but issues since I was forced to have it installed. Can someone please sort because otherwise how do I pay my bill because your obviously not bothered but I have Better things to do with my day
Having flagged concern over my estimated bills and subsequently agreeing to smart metres I have tried to reasonably request that the estimated bills were unrealistic versus usage. To get to the subsequent point when flagging that I was surely being billed incorrectly I have been dealing with three different people to get to the resolution resulting in one non completed investigation, and on several occassions been told to 'not speak over me' yet been routinely spoken over myself. The team are insincere, not authentic and patronising. I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be spoken over and hung up on. I have found the entire customer service team clinical, non skilled and very poor. The entire matter I flagged has not been resolved it is a clear case of pay the bill we dont care if its correct and as the service advisor informed me is just an estimate and to be then told 'I dont think you know what an estimate is'. Shocked at such an atrocious service and with the bill paid. Immediately left them for an alternative energy provider. Worst company service I have experienced in ages. Would rate 0/5 but there was 1 star as lowest.
I have genuinely never been on the receiving end of such continuous and baffling incompetence. I actually never thought a company could be quite this bad at customer service. I have NEVER seen anything like it! I had my smart meters fitted in November last year. My electricity meter wasn't sending readings. I contacted them in January this year to say it wasn't sending readings, and it was supposed to be resolved. I noticed in March it still wasn't, and E On got in touch with me themselves to say there was a 'discrepancy' with my meter. We had further lenghty back and forth - which included the customer service rep insisting that I had a dual rate meter and then deciding that I didn't, telling me that something called 'Digi' would take about 50 days to get back to me, and another customer service rep randomly popping up to threaten a debt collection process (even though I've always paid my direct debit. To their credit, they apologised for their endless incompetence by giving me £200 credit on my bill. I thought this would be end of it, and that it was resolved. But no! The meter was still not sending them readings. The only time it will collect readings is when I contact customer services and they manually pull a reading from it. I then contacted them again last month I believe it was, to say the meter was still not sending readings. They said they'd now set it to send readings. Over a month later, it still wasn't. I contacted them again, and I also noticed that the system has now decided again that I have a dual rate electric meter, even though we previously established that I don't. I was told it would be passed to the meter team to look into. After I'd heard nothing more after over a week, I chased this up. Someone else pops up and asks me to send a video and photo of my meter tag - which I had ALREADY done back in March during the lengthy back and forth with their so-called customer service. This has been going on since January! Will whoever at E On who reads this review PLEASE not just reply to say they can see that I have raised a complaint and it is being dealt with. PLEASE have someone who is based in the UK telephone me to sort this out once and for all. I am stressed out by going around in circles with you for months on end.
Having received constant phone call at unreasonable hours regarding a smart meter. Not happy with the service at all. Will be leaving as a customer of eon for over 25 years
Withholding part of my refund in case I have a big bill in winter is an absolute joke Whether my bill is big in winter or not , IS NONE OF YOUR BUSINESS , I'm not a child , I don't need your help and when I ask you to refund over a £100 to make money in my bank and not yours , You should just return my money Update I got your email Corporate bullshit Standardised answer I don't need or want any company I pay for a service to dictate to me how to manage my money I've always paid my bills on time and covered them for over 40 yrs See the words ..paid Your a service , I pay for your service , not the other way round You should do as I ask , your a service hence the word service My father at 87 was over £800 in credit last year That's an absolute disgrace , it's lawful overpayment..I call it robbery
My electricity bill quadrupled all in one go since my initial quote. I have been off sick with physical and mental health issues and the increase in payments has been detrimental to this and have been reduced to half pay, due to my illnesses. I tried to reach out to Eon for help and advice (including my income and expenditure details) and was told that there was nothing that could be done about the increase from £60/month to £124.
I was a statement which received on 10/07/25. On the there information about tariff which would save me more than £76. I called to be put on the new tariff. I informed this was only available for 7 days. Because I had recevied late this was now not available.
If I could given Eon next 0 stars I would. They have unlawfully over charged me over £4000 for my gas and electric over 5 years due to their own misbilling error. This has left myself a single working mother in fuel poverty and having to pay over draft fees just to pay my bill and resort to using food banks. They are refusing to refund this £4000 and now insisting I have a smart meter installed, even though I have been requesting this for 5 years and they have refused to install
Being forced to have a Smart Meter installed. Nowhere did the agent state that I have the right to opt for a Dumb Mode Smart meter where I submit the readings. Eon is scamming people and need reporting to the authorities. Not happy at all plus you have put my bill up.
Constantly having to get problems sorted with estimated Bills...
Horrible Threaten you with back billing if you don’t send readings My metres outside they can come 24/7 365 days or give a gas smart metre ! Nope Pestered and harassed for readings
E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
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