Still not got my result
Still not got my result

E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives overwhelmingly positive feedback from customers, who frequently highlight the helpfulness and friendliness of the staff. Reviewers appreciate the easy switching process and clear communication, often describing their experiences as smooth and efficient.
Many consumers note that the service is straightforward, with a user-friendly website that simplifies account management and tariff changes. However, some customers express concerns regarding billing issues, particularly related to meter readings and unexpected changes in monthly payments. Despite these occasional complaints, the overall sentiment remains highly favorable, with most users recommending E.ON for its excellent service and support. Overall, E.ON Next Energy Ltd is viewed positively by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 999 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 999 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, switch from BG was easy, the gas took a bit longer to switch over but I think there was a slight issu...”
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 2.8 out of 5 (fair) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | — | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: E.ON Next Energy Ltd is #2 of 5 on overall rating in this group.
500 reviews of E.ON Next Energy Ltd. Filter by what matters to you.
Still not got my result
Not sure checked the new deals and chose the one that is going to cost the least. There were three or four different deals to chose from not sure if I made the correct decision, time will tell.
The person I chatted to on WhatsApp was great but the actual outcome of the chat was not ideal as basically I was invited to join a scheme to save money via an email to be then told I wasn’t eligible due to not being on a smart meter ….. when this was questioned (because I am on a smart meter) I was not told i just wasn’t eligible but that the eligibility criteria wasn’t actually known??? Disappointing
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It wasn't clear to me how the refund amount had been calculated and it took longer to refund than expected, but it did arrive OK ultimately, Thanks
the actual call was fine but I shouldn't have to call in the 1st place ,if I want to over pay I should be able to without you lowering it all the time.
The customer service staff are lovely and really helpful.
Too many emails.
I had some issues with the my EV charger but you have replied me so quickly and taking very seriously to sort this out. I really appreciate your help thank you very much.
When you ask for a refund of £400 you on get 50% of it back and then you put up the monthly direct debit by £30 why when I’m £200 in credit pay a DD of approx £140 and my last months bill for June was £55.
Nightmare website- tariffs too complicated
Changing tariffs. Each time I was emailed new tariffs I phoned and was given another set of tariffs - very confusing.
My electricity from Eon was a dual day rate and economy night rate. My contract renewal offer stated I could save even more more money if I paid a single rate for day and night. To get this saving I would have to phone in and the Eon customer representative would arrange for this to happen.I phone in and the customer representative just quoted the offer I had received by email. It tooked several minutes to convince her that I could get a better single rate even though I hade a dual reading meter. She eventually said she would speak to the metering team and put me on hold for another 5 minutes. When she came back she confirmed I could save a further £5 per month if changed to a single rate, which somehow was now available. I accepted the offer. I found it somewhat odd the a customer representative did not what was on offer and that a phone call that should have lasted 3/4 minutes turned into nearly 15 minutes.
You will only let me reduce my standing order by 10% when I am in credit and you will not refund all of the money I have already paid you. You also make it sound as though you are doing me a favour by giving me some of the money back. UPDATE then reply with a condescending email assuming I’m a 7 yr old explaining how my account works.
The refund was easy enough. However there is a real problem with the smart meter as it cuts out all the time. This is one reason why i could not chose the tariff that gives you cheaper off peak rates.
Your postcode system is out of date when registering previous address as a new customer. Furthermore, there is no option to manually enter an address. To create an account, you gave me no option but to enter false details.
Did not follow my email instructions and switched my supply when I had asked to cancel the switch several times different people replying to a long string of emails. In the end I had to ring to sort out my new tariff
Wrong advice given and followed.
E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
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