eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
eSky Travel receives a mixed reception from its users, with many praising its ease of use and fast customer service. Reviewers appreciate the straightforward booking process and the quick resolution of issues when they arise, highlighting the platform's user-friendly design and helpful support team.
However, a significant number of customers express frustration over hidden fees and difficulties with refunds, often labeling the company as a scam. Complaints about flight changes, lack of clear communication, and unresponsive customer service are prevalent, with some users reporting that they were charged without receiving proper confirmation. Overall, while some find value in the service, the negative experiences related to ticketing and refunds overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,004 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.6 | 39 |
| Sep 24 | 2.9 | 36 |
| Oct 24 | 3.0 | 38 |
| Nov 24 | 3.1 | 17 |
| Dec 24 | 2.8 | 26 |
| Jan 25 | 2.7 | 23 |
| Feb 25 | 2.3 | 20 |
| Mar 25 | 2.9 | 23 |
| Apr 25 | 1.8 | 25 |
| May 25 | 2.3 | 31 |
| Jun 25 | 2.1 | 26 |
| Jul 25 | 2.6 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very easy to use and only essential questions are asked”
“The airlie said I needed to go through esky for a refund since they were the company I purchase the ticets through”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −18% | 1,004 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: eSky Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.0).
500 reviews of eSky Travel. Filter by what matters to you.
Volo prenotato tramite Esky a maggio di quest'anno, cancellato 12 ore prima della partenza. La compagnia aerea ha restituito il costo del check-in dopo 2 giorni e riferisce di aver rimborsato Esky con gli stessi tempi. Dopo 5 mesi mentre stiamo ancora attendendo il rimborso del volo, sono stati fatti 2 reclami il secondo dei quali ancora senza risposta dopo 21 giorni benchè il termine massimo sia di 14 giorni.
My flight had been canceled and I asked for a refund but esky refused to help me and said there was nothing they could do
Vlucht van Eindhoven naar Rome geboekt. Heenvlucht I de voormiddag en terugvlucht ‘‘s avonds. Kreeg nadien melding dat terugvlucht is aangepast naar 7 uur ‘‘s morgens. Hierdoor verliezen we 1 dag ter plaatse en hebben 1 nutteloze overnachting! ...
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Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 54% are 1–2★.
I was looking to book my Jet 2 flight direct. Google must have pushed this company to the top of my search list and with the Jet 2 logo I thought I was booking direct. When I realised within 5 mins I phoned for a refund for the booking error. No! BEWARE of this company. It’s not even ATOL protected. Scammers! Who knows what to do now 😡
Υπάρχει λάθος στην κράτηση μου και πρέπει να διορθωθεί ΣΤΙΣ 29 ΔΕΚΕΜΒΡΙΟΥ Η ΕΠΙΣΤΡΟΦΗ ΕΙΝΑΙ ΣΥΔΝΕΙ ΑΘΗΝΑ ΔΕΙΤΕΤΟ
If I could give them zero stars I would. They stole from me $783.98 for a flight that was cancelled. Airline was willing to reimburse but they dragged me a long for months promising to give me a refund. Avoid them like the plague. Do not book with 3rd party but directly with airline.
Good service
Awful Dishonest Unhelpful You replied you clarified thus is not the case I resolved the matter myself by contacting the airline directly
I bought a flight for Ryanair with a chance to cancel it. Now I see it is impossible to cancel.
Scam, scam, scam. AVOID IF YOU VALUE YOUR MONEY AND TIME!
AVOID at all cost, didn't realise i was even on esky site until to late and I have been charged £150 booking fee for a flight I could have got directly for much Less. See all these reviews unfortunately too late for so many people. Updated after reply from esky I booked a one way flight for 4 people to Austria. I could only travel on a certain day and there was only one flight offered me. You charge me £150 for finding nothing. i was booking with wiz air and you changed your website address to incorporate wiz air at the start so i thought i was on the wiz air site not a booking site. I had never heard of esky, i didn’t realise the site i was on was charging a separate booking fee until to late. The booking site has done nothing other than send me my flight info the same info i have received from the airline.
Antwoord: Uw antwoord klinkt als een standaard antwoord want bij de eerste boeking ben ik inmiddels al terug. Kort geleden een vliegticket geboekt en geen eticket ontvangen. Heb vueling moeten bellen om te verifiëren of er überhaupt een ticket was. Dit was gelukkig wel het geval dus ik kon op het vliegveld alleen met een id terecht. Nu weer een ticket geboekt voor november en wederom geen eticket ontvangen. Is ook niet te importeren naar de app van esky. Heel vervelend dit. Ik denk dat het de laatste keer dat ik wat boek via jullie.
Fliegen das erste mal, ihre Webseite hat uns ganz unbürokratisch durch das Angebot geleitet. Gerne wieder
Abbiamo prenotato per la prima volta qui , tutto ben organizzato. Risposte rapide nelle telefonate, i check in arrivano puntuali circa 24 h prima della partenza. Sicuramente prenoteremo qui la prossima volta...grazie
Πολύ καλή . Εξυπηρετικοί χαμογελαστές κοπέλες ευγενικές πολύ καλός ο πιλότος μας μίλαγε συνέχεια πολύ καλή εμπειρία θα το προτιμήσω.
eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
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