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Everything was easy to follow . Quick to do And the results fine

eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
eSky Travel receives a mixed reception from its users, with many praising its ease of use and fast customer service. Reviewers appreciate the straightforward booking process and the quick resolution of issues when they arise, highlighting the platform's user-friendly design and helpful support team.
However, a significant number of customers express frustration over hidden fees and difficulties with refunds, often labeling the company as a scam. Complaints about flight changes, lack of clear communication, and unresponsive customer service are prevalent, with some users reporting that they were charged without receiving proper confirmation. Overall, while some find value in the service, the negative experiences related to ticketing and refunds overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,004 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.6 | 39 |
| Sep 24 | 2.9 | 36 |
| Oct 24 | 3.0 | 38 |
| Nov 24 | 3.1 | 17 |
| Dec 24 | 2.8 | 26 |
| Jan 25 | 2.7 | 23 |
| Feb 25 | 2.3 | 20 |
| Mar 25 | 2.9 | 23 |
| Apr 25 | 1.8 | 25 |
| May 25 | 2.3 | 31 |
| Jun 25 | 2.1 | 26 |
| Jul 25 | 2.6 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very easy to use and only essential questions are asked”
“The airlie said I needed to go through esky for a refund since they were the company I purchase the ticets through”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −18% | 1,004 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: eSky Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.0).
500 reviews of eSky Travel. Filter by what matters to you.
Everything was easy to follow . Quick to do And the results fine
Sorry 😔 dat ik vergissing gemaakt heb. Bedankt voor uw snel reactie. Esky is 100keer beter dan booking.com. Ik zal vanaf nu alle alleen bij eSky hotel of vluchten willen boeken. Ben zo blij met ze.
Esky refund our money to us less 243 euros it's disappointing,feeling like you were cheated The air line and esky canceld not us ,Iam asking why??? What are we to blame?? I realy hope you qill correctthe injustice you caused
ASPETTO ANCORA LE CARTE DI IMBARCO. N. PRENOTAZIONE: eSky 4811492212. MANCATO 48 ORE PER LA PARTENZA DEL VOLO. MI E' STATO GARANTITO IL CHECK-IN ONLINE. ATTENDO VOSTRE IN MERITO. NON APPENA ARRIVANO LE CARTE DI IMBARCO, PROCEDERO' AD EFFETTUARE NUOVA VALUTAZIONE. SALUTI
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 54% are 1–2★.
Please do not book your tickets here, this is n scam, I have booked 2 tickets and haven't received my tickets we did phone them and they came with excuses PLEASE DO NOT MAKE USE OF THERE SERVICE THE ARE SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!They say they can't do refunds which is a lie because we needed a refund within the 4 hours, The refused to give as a refunds Please stay away from them
The absolute SCAM! I selected to buy tickets for two (2) people, but their idiotic system could only accept one purchase at the time. I now have purchased one ticket and their idiotic system could not load the page for a second person (despite the message on display), hence I cannot purchase a second ticket for my wife, although I selected two (2) people at the beginning of the booking procedure. On top of this there is no one to talk to, no chat/help, nothing!!! I am in despair as this is an intercontinental flight!
Bij het zoeken naar vluchten kwam er een mooi prijs naar voren. Helaas wordt er na het invoeren van alle gegevens opeens een veel hogere prijs getoond...met de notificatie prijs omhoog omdat het een populaire vlucht is.. nou denk eerder dat je een lagere prijs krijgt als je zoekt omdat het een lokkertje is om bij hun te boeken. Boek gewoon direct bij het vliegtuig maatschappij.
Simple surface for booking. We can choose the flight, the package, insurance types easily.We have received confirmation about every steps. Plenty of good offers for accomodation, car renting...
ONE Experience in Time... Everything was GREAT Full...from the first moment of my flight booking, airport check-in, all along the flight, the arrival ... In Time. At the right Time. Professionalism. THANKfull overALL 🙌✨
Let op voor een boeking bij eSky! Zij verwarren namen. Namelijk de naam van de passagier met de naam van de betaler. Dit is een fout bij eSky en inmiddels hebben we hiervan vele reviews over kunnen vinden. Zij ontkennen echter in alle toonaarden en geven aan dat de klant direct alle gegevens invult in het systeem van de luchtvaartmaatschappij en het reisbureau dus geen fouten heeft kunnen maken. De luchtvaartmaatschappij (KLM) geeft op navraag echter aan dat dit niet het geval is, maar dat de gegevens die de klant invult in het systeem van de derde partij is, dus het reisbureau. Ook geeft KLM aan dat een reisbureau ten alle tijde verantwoordelijk is voor de boeking. Dit blijkt bij dit reisbureau nergens uit!! Zij leggen alle verantwoordelijkheid bij de klant en ondernemen geen enkele actie. Ook willen ze de naam niet aanpassen omdat dit volgens hen niet toegestaan is van KLM. Echter KLM geeft aan dat dit ook niet klopt. eSky kan volgens KLM een aanvraag doen om de naam te wijzigen en hiervoor is een speciale helpdesk. eSky komt tot nu toe niet tot actie. Het lijkt op een verdienmodel! Over enkele dagen vertrekt onze vlucht. Dit reisbureau verdient héél veel media aandacht gezien alle reviews hierover!!
Ik zag dat ik per ongeluk via esky had geboekt ipv SAS. Direct na het boeken gebeld om het te cancellen. Dat mocht, maar dan moest ik 600 euro betalen, bij een reissom van 900 euro!! Terwijl bij SAS binnen 24 uur kosteloos mag annuleren. Ik zie in een andere review dat iemand ook per ongeluk via esky had geboekt ipv Ryanair en kreeg wel geld terug. Voor mij nooit meer esky! Update: contact gehad, blijven erbij dat zij niet alles kunnen terugbetalen binnen 24 uur. Tijdens het telefoongesprek werden de kosten hoger als ik niet binnen 5 minuten een reactie geef. Ook nog eens onder druk gezet. Kortom, let goed op waar je boekt.
I just bought tickets I’m happy that handbag is not charged Good price I hope that the flight will be good
Reliability, immediacy, good information, variety of options
I had a problem with my reservation and your service was amazing
Bookingsnr 8095884905 Nav onze klacht (verkeerde naam op ticket) hebben we het volledige bedrag van het vliegticket teruggekregen. We zijn heel tevreden. Bedankt Esky!!
Agent, price, simple way to deal with all problems
eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
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