eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
eSky Travel receives a mixed reception from its users, with many praising its ease of use and fast customer service. Reviewers appreciate the straightforward booking process and the quick resolution of issues when they arise, highlighting the platform's user-friendly design and helpful support team.
However, a significant number of customers express frustration over hidden fees and difficulties with refunds, often labeling the company as a scam. Complaints about flight changes, lack of clear communication, and unresponsive customer service are prevalent, with some users reporting that they were charged without receiving proper confirmation. Overall, while some find value in the service, the negative experiences related to ticketing and refunds overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,004 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.6 | 39 |
| Sep 24 | 2.9 | 36 |
| Oct 24 | 3.0 | 38 |
| Nov 24 | 3.1 | 17 |
| Dec 24 | 2.8 | 26 |
| Jan 25 | 2.7 | 23 |
| Feb 25 | 2.3 | 20 |
| Mar 25 | 2.9 | 23 |
| Apr 25 | 1.8 | 25 |
| May 25 | 2.3 | 31 |
| Jun 25 | 2.1 | 26 |
| Jul 25 | 2.6 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very easy to use and only essential questions are asked”
“The airlie said I needed to go through esky for a refund since they were the company I purchase the ticets through”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −18% | 1,004 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: eSky Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.0).
500 reviews of eSky Travel. Filter by what matters to you.
Varausvahvistuksessa oli osa tekstistä vaihtunut ja esimerkiksi nimen kohdalla luki "motherf***er". Muitakin hieman arveluttavia kohtia oli. Mahdollisesti varaus kuitenkin onnistui, mutta vahvasti epäilen että rahat meni. Varausnumerossa lukee "vacuum cleaner number"... onko teillä joku sketsihahmo siellä kirjoittamassa näitä?!?
DESPITE THE FACT THAT WE HAD A DELAY, PERSONNEL WAS GREAT!!!!!! ALSO THE FACT THAT THE PRICE OF TICKET INCLUCES 2 SUITCASE 8+15KG IS ALSO A PLUS . I HAVE ALREADY BOOK MY MUM AND MY SISTER TO TRAVEL WITH YOUR AIRLINE.
Wij hebben 19-8 (eerdergisteren) last minute een vlucht geboekt om van Colombo (Sri Lanka) naar Pisa (Italië) te vliegen en hier over te stappen voor een vlucht naar Amsterdam. Nu hebben we inmiddels nogsteeds geen bevestiging en moeten vanavond vliegen. We hebben iemand aan de telefoon gehad die ons terug zou bellen, maar dit is niet gebeurd. Alles is betaald, maar zitten nu in onzekerheid zonder bevestiging... is erg frustrerend. Boekingsnummer 4981586323
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Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 54% are 1–2★.
I would like to see MORE options of different states destinations. Frequently I travel to Las Vegas, Dallas TX, Richmond VA, Atlanta GA.
Comprei 2.passagens na qual dava um. Valor no. Final. Do pagamemto acrescentou mais 50 euros acho isto um roubo e quero a devolução doeu dinheiro não quero comprar mais nada. Convosco.
Massive scams even when they email you promising you your money back they will never send it back 14 days turns into 21 which turns into 38 and they keep promising to send it and never do it. Massive scam when you give them your money you may never see it again and you may never see the tickets. You may never see anything. As per your response,,,,, how many emails do you have that you’re not reading you have all my information you’ve had it for months and you’ve responded to it for months and still done nothing
Another one wich is GREEDY like the other ones I booked a flight for 3 people for only 550,70£ and at the end don’t let me to pay after 3 attempts is was turning me off and off the price is was triple that the real one .Even this ones is money grabbing chaos well
Everything Was great. I would like to see an English speaking help counter available to assist with English speaking guests that need help.
Absolute mess of a company. I booked a return with the same airline and specific time. When I finally received the confirmation (it was severely delayed) they had chose a different airline for the return trip and a very undesirable time, I assume because it was cheaper than the flight I selected. I contacted them for a refund and got absolutely no assistance. I will have to take this loss and cancel this flight and lose my money because I refuse to use their services.
Feels like a scam. Booked a ticket from Mombasa to Lamu. Credit card was charged, bought insurance. No confirmation was ever sent, fortunately screenshotted the confirmation number. Tried to log into my account - no go. Tried to change password - no go. Tried to send message to ask for cancellation, on both website and app - no go. Message would not send. Nowhere is there any kind of contact details for them. So they seem to have taken my money and disappeared. If they are legitimate, why are they making it so hard to contact them nor allow any kind of interaction beyond confirming they have your money ? Postscript : even after posting this, you can see the reply below. No help at all. I want to cancel, can’t even get access let alone a person to engage with. Oh, and the confirmation they said they sent…never arrived. Having seen all the other reviews,this was really a bad mistake and I’ve been ripped off. Mistake I made was clicking on them thinking it was the airline.
Flight booked- paid- confirmation received- car rented- hotel booked and learned at the airport that since the payment was not made by the tour operator Eskycom cancelled our flights and can only leave if we buy new tickets which we were forced to do.platteau Johan The problem is solved now on 23 August, esky refunded. Thanks!
Všetko super...
Fiz uma reserva para um Hotel em Cabo Verde, riu palace Boavista, o dinheiro ficou cativo no meu cartão de crédito e no site da reserva indica que o pagamento não foi feito. Tentei fazer várias tentativas de contacto para o número de apoio a cliente, mas não ouve qualquer resposta. É uma vergonha
The agent that assisted me with my query was really polite and even emailed back with a confirmation of our conversation. The only suggestion I would give is a quicker response time, especially if clients are stuck at the airport etc. It can be very stressful. Thank you.
Maand geleden ticket gekocht maar de vlucht was geannuleerd maar tot nu toe niks terug gekregen
On July 29, 2024, I booked Kosice-Prague flights. Prague Marsa Alam. I tried it about 20 times. There was always something wrong with the reservation system. It kept falling, so it became quite nerve-wracking to fill in my information over and over again. In the end, it was successful, the screen showed that the payment went well, and they also deducted €1,200. Later, I received a confirmation for the Kosice-Prague flight. But when I got the confirmation of the whole flight and it was not Marsa Alam but Hurghada. I didn't understand. I probably won't travel another 300 km by car. And pay for transportation. Because we have a hotel in Marsa Alam. And the ticket price is almost the same. so I contacted them. If there had to be a mistake, I certainly don't fly to Hurghada and I never wanted to. The answer is that if I want a change, we have to pay something around €400 per person. Thank you very much. I know 100% that when I made the reservation, it said that the payment went well and that Marsa Alam was there, too bad I didn't take a print screen. Don't make that mistake next time. And forget about communication. You can talk to your dog right at home, he will at least answer you. So probably some hacker has attacked their system. And now innocent people are suffering. I personally will never be with them again.
Elderly and worried sick by your booking process for a one way return flight from Alicante to Manchester in September .I am 79 years old and travelling alone. You have taken the money from my bank account immediately and yet not sent a confirmation to my email address despite saying I would get a response in within 8 hours. It has been a nightmare booking with you online and I regret agreeing to any extras as I fear I am going to be completely out of pocket now. So much for this comment by your site "in progress- We are waiting to confirm your trip with providers. Relax and we'll let you know when it's ready" MJC Shrewsbury
Fast and easy
Melding gemaakt dat wij € 65.00 euro onterecht hebben betaald voor handbagage niet groter dan 40x30x20 Max 6kg. Zou in de prijs zitten, maar helaas bij het aan boord gaan moeten betalen. Eerst verliep het contact goed. Maar na het sturen niks meer vernomen. Zelfs nadien 2 mails gestuurd gevraagd om een reactie. Helaas totaal geen reactie. Ben zelf commercieel, maar bij fouten ga je zo niet met klanten om. Dus wat dat betreft niet meer dan Max 1 ster. Zal in de toekomst ook niet meer boeken en andere afraden om zaken te doen met ESKY.
Wij hebben net 3 tickets gekocht naar Dubai en wegens technische reden is dit geannuleerd. Er is geen enkel telefoonnummer waarop je ze kan bereiken, alleen via een contactformulier! Onze vlucht is voor morgen!! Nooit meer.
eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
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