No commitment on timing
No commitment on timing. Poor communication. very hard to get hold of someone there. even when you leave instructions for pick up no one reads or follows.

Freightera is a freight marketplace that specializes in providing competitive freight quotes for businesses shipping within Canada and the USA, including cross-border services. The platform enables users to obtain quotes for various shipping needs such as Less-than-Truckload (LTL), Full Truckload (FTL), rail, flatbed, and parcel shipments. With access to over 20 billion carrier rates from hundreds of national and local carriers, Freightera streamlines the freight booking process, allowing users to compare rates and book shipments instantly. Targeting a diverse range of businesses, from small enterprises to larger corporations, Freightera aims to offer cost-effective and environmentally friendly shipping solutions. The company's commitment to customer service is reflected in its high satisfaction ratings, ensuring that users receive reliable support throughout their shipping experience. By promoting low-emission carriers and providing a user-friendly online platform, Freightera positions itself as a valuable resource for businesses looking to optimize their freight logistics.
Freightera receives overwhelmingly positive feedback from customers, with many praising the ease of use and exceptional customer service. Reviewers highlight the straightforward process of obtaining quotes and scheduling shipments, often noting that the platform is user-friendly and efficient.
Many express satisfaction with the friendly and responsive staff, who are quick to resolve inquiries and provide updates throughout the shipping process. However, some customers report issues with pickup logistics, including poor communication and missed pickups, which can lead to frustration. Additionally, there are complaints about unexpected price changes after confirmation. Despite these concerns, the majority of users appreciate the overall experience and value Freightera as a reliable shipping solution. Overall, Freightera is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 654 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 15 |
| Sep 24 | 5.0 | 7 |
| Oct 24 | 4.6 | 9 |
| Nov 24 | 5.0 | 10 |
| Dec 24 | 4.9 | 8 |
| Jan 25 | 4.6 | 10 |
| Feb 25 | 4.7 | 10 |
| Mar 25 | 4.5 | 10 |
| Apr 25 | 4.5 | 16 |
| May 25 | 4.6 | 14 |
| Jun 25 | 3.9 | 18 |
| Jul 25 | 4.4 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They have such great Customer service”
“They changed the prices after confirming the shipment”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −8% | 654 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Freightera is #1 of 5 on overall rating in this group.
500 reviews of Freightera. Filter by what matters to you.
No commitment on timing. Poor communication. very hard to get hold of someone there. even when you leave instructions for pick up no one reads or follows.
They changed the prices after confirming the shipment.
Quote id 27813f We waited all day and no one showed up to pickup, i called Day & Ross after a long time they find out but cannot confirm pickup for the day, waisted all day waiting and we don’t know if it will be picked up on Monday the 30 We don’t have any update
My pallet was not picked up as scheduled and no attempt to contact us to explain.
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Bad experience. I book a pickup and waited all day for the truck to come until I decided to call and find out what time the truck will be coming then I was told they gonna call the trucker I call back again as I’m still waiting … only to find out the truck left as he picked up more loads than expected and cannot do my pickup.. like when you plan to tell me?? And I really needed my delivery.. this is second time having delivery problems… if this continues I will start looking for other companies.
I waited all day for day/ross to pick up.They didn’t follow the instructions of calling in advance. They showed up at 330pm. They showed up with a truck that was too short for the pallet. I have no idea of when they are coming back with another truck. They didn’t come back yesterday. So Hopefully today!
Pallet has been sitting in Cleveland in the incorrect terminal since Monday and Freightera just decided to try to start contacting Forward air on Thursday. Had to call Forward Air myself to locate the pallet. Any amount you save by using freightera will be negated by what their incompetence will cost you.
Actually getting the order delivered and advise us. 2 weeks of emails and phone calls and still do NOT KNOW IF THE ORCER WAS DELIVERED!
My parcel was scheduled to be picked up on October 25th but the carrier did not show up. I contacted customer service on your website and chatted with a customer service rep who said that they might have not had time and that the pick up will be made on the 26th. Again, the carrier did not show up. I contacted customer service again, and I was told that picks up and deliveries are not guaranteed. I am very disappointed with this service. My customer is expecting their order this week and I risk having the order cancelled due to this issue. I am very unsatisfied with the service I have received this time. I am considering finding another third party for my shipping needs.
Freightera has no power to do anything when a 3rd party carrier decides to cheat the system and revises the BOL for extra charges. Even after submitting photo evidence and documentation of a standard Gaylord box, Freightera is limited in their dispute with the carrier. You cannot rely on them when an issue arises. Trust in this platform is lost. Avoid ViTran and their sketchy drivers.
Freightera is a freight marketplace that specializes in providing competitive freight quotes for businesses shipping within Canada and the USA, including cross-border services. The platform enables users to obtain quotes for various shipping needs such as Less-than-Truckload (LTL), Full Truckload (FTL), rail, flatbed, and parcel shipments. With access to over 20 billion carrier rates from hundreds of national and local carriers, Freightera streamlines the freight booking process, allowing users to compare rates and book shipments instantly. Targeting a diverse range of businesses, from small enterprises to larger corporations, Freightera aims to offer cost-effective and environmentally friendly shipping solutions. The company's commitment to customer service is reflected in its high satisfaction ratings, ensuring that users receive reliable support throughout their shipping experience. By promoting low-emission carriers and providing a user-friendly online platform, Freightera positions itself as a valuable resource for businesses looking to optimize their freight logistics.
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