Good communication
Good communication

Freightera is a freight marketplace that specializes in providing competitive freight quotes for businesses shipping within Canada and the USA, including cross-border services. The platform enables users to obtain quotes for various shipping needs such as Less-than-Truckload (LTL), Full Truckload (FTL), rail, flatbed, and parcel shipments. With access to over 20 billion carrier rates from hundreds of national and local carriers, Freightera streamlines the freight booking process, allowing users to compare rates and book shipments instantly. Targeting a diverse range of businesses, from small enterprises to larger corporations, Freightera aims to offer cost-effective and environmentally friendly shipping solutions. The company's commitment to customer service is reflected in its high satisfaction ratings, ensuring that users receive reliable support throughout their shipping experience. By promoting low-emission carriers and providing a user-friendly online platform, Freightera positions itself as a valuable resource for businesses looking to optimize their freight logistics.
Freightera receives overwhelmingly positive feedback from customers, with many praising the ease of use and exceptional customer service. Reviewers highlight the straightforward process of obtaining quotes and scheduling shipments, often noting that the platform is user-friendly and efficient.
Many express satisfaction with the friendly and responsive staff, who are quick to resolve inquiries and provide updates throughout the shipping process. However, some customers report issues with pickup logistics, including poor communication and missed pickups, which can lead to frustration. Additionally, there are complaints about unexpected price changes after confirmation. Despite these concerns, the majority of users appreciate the overall experience and value Freightera as a reliable shipping solution. Overall, Freightera is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 654 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 15 |
| Sep 24 | 5.0 | 7 |
| Oct 24 | 4.6 | 9 |
| Nov 24 | 5.0 | 10 |
| Dec 24 | 4.9 | 8 |
| Jan 25 | 4.6 | 10 |
| Feb 25 | 4.7 | 10 |
| Mar 25 | 4.5 | 10 |
| Apr 25 | 4.5 | 16 |
| May 25 | 4.6 | 14 |
| Jun 25 | 3.9 | 18 |
| Jul 25 | 4.4 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They have such great Customer service”
“They changed the prices after confirming the shipment”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −8% | 654 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Freightera is #1 of 5 on overall rating in this group.
500 reviews of Freightera. Filter by what matters to you.
Good communication
So far so good, prices could be lower at times when compaired to my local carrier
The platform is great to use. Freight was picked up and moved on the timeline provided. Tracking could be more detailed.
You are very nice with your customers at your office or customer service on phone and every truck drivers that I talked with were nice people and tried to do their best to give me the best service they were able to. Just a small remark, I live at lest than 500 meters from Highway 15 north, Laurentian Highway, and you charge me each time 40$ in extra, but it is very easy for any truck to come on my street and I also have a pallet jack in case it is needed, So I wish that you could remove the surcharge each time. And with all the Trumps disasters, it could make a difference for small business without employee ! Sylvain Provost, 70 Labrie, Laval, QC, H7N 3E8, 514-772-5457, Thanks *order; 25027402141
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Great web platform for Broker style LtL shipping. Competitive rates and easy to work with. Would like to see some better shipping times as LtL by nature is a bit of a mixed bag. Overnight service with a few select companies would be an asset.
Nevena worked with me through a slight challenge and provided the support and answers to my questions that enabled me to make a more informed decision.
INSIDE DELIVERY was ordered and paid for. At the time of delivery, the driver was uncooperative about the ordered INSIDE DELIVERY, and he dropped the skids outside. The on-site manager was upset and stressed by the driver's attitude, and called for assistance. To their credit, Freightera quickly resolved the issue.
My shipment was picked up and immediately lost . Freightterra customer support work really hard and found my shipment and got it back on track. Just goes to show when a tracking # is not put on the freight what can happen. This was a rare occurrence Im sure . My next shipment went smooth . Thank you Freighterra for not giving up.
I ship the same product on the same pallet from the same city again and again, but I have to type in all the same details every time. This is annoying and time consuming. Otherwise, Freightera is convenient and efficient.
We are relatively new users of Freightera's platform, but having been asked to pen a review, here goes: Pluses: I appreciate all the notifications Freightera sends as shipments are on their way, and they've all arrived in a timely manner so far. Customers have been pleased with the condition their purchases arrive in. Customer service is great; in my experience, they've been very attentive and truly aim to help. Freightera gets an A+ on the customer service front! Wish list: • Appointment fees billed COD to the recipient • Ability to book freight and invoice another party for direct payment to Freightera (from Freightera's site, as part of the booking process) to avoid having to funnel funds • The above invoicing with the ability to add a % or flat fee for booking In short, I've been pleased with Freightera and will continue to book freight with them - meanwhile hoping that some of my wish list items come to pass. Recommended!
only for business shipping
Everything went very smoothly other than our customer not being called for a delivery appointment. He was called the morning of and told the driver would be there in a few hours. This caused a great deal of inconvenience as he was at a customer location vs at the delivery address.
Easy to use online quotes & booking shipments
The web site is unable to supply the staus of my shipment. I click on request tracking and get told and email will be sent shortly. 24 hours later still no email and no delivery. Great concept poorly executed Update it seems the carrier was not fully integrated in their tracking system and once the situation was escalated I was given daily up dates. We like the concept and will give them a few more tries but have black listed Kindersley
Freightera is a freight marketplace that specializes in providing competitive freight quotes for businesses shipping within Canada and the USA, including cross-border services. The platform enables users to obtain quotes for various shipping needs such as Less-than-Truckload (LTL), Full Truckload (FTL), rail, flatbed, and parcel shipments. With access to over 20 billion carrier rates from hundreds of national and local carriers, Freightera streamlines the freight booking process, allowing users to compare rates and book shipments instantly. Targeting a diverse range of businesses, from small enterprises to larger corporations, Freightera aims to offer cost-effective and environmentally friendly shipping solutions. The company's commitment to customer service is reflected in its high satisfaction ratings, ensuring that users receive reliable support throughout their shipping experience. By promoting low-emission carriers and providing a user-friendly online platform, Freightera positions itself as a valuable resource for businesses looking to optimize their freight logistics.
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