Sunwave gas+power is a service provider specializing in energy solutions, primarily focused on natural gas and electricity for residential and commercial customers. The company aims to offer competitive pricing and flexible energy plans tailored to meet the diverse needs of its clientele. Sunwave gas+power operates in the energy sector, ensuring that customers have access to reliable power sources while promoting sustainable practices. Targeting both homeowners and businesses, Sunwave gas+power strives to create a seamless experience in energy procurement. Through its user-friendly platform at www.gosunwave.com, customers can easily compare energy plans, manage their accounts, and access customer support. With a commitment to transparency and customer satisfaction, Sunwave gas+power positions itself as a trusted partner in the energy market, helping customers make informed decisions about their energy consumption.
Reviewers express a generally positive sentiment towards Sunwave Gas+Power, highlighting the quality of service and ease of use. Many customers appreciate the fast and reliable service, with some noting that representatives are helpful and available outside of regular hours.
However, there are significant concerns regarding contract management, with multiple complaints about unilateral cancellations and difficulties in reaching customer support. Some consumers describe experiences of being misled about contract terms, leading to frustration and dissatisfaction. While the product quality is often praised, the high rates and perceived lack of transparency in communication are recurring issues. Overall, Sunwave Gas+Power receives a favorable rating, but potential customers should be aware of the mixed experiences regarding service reliability and contract adherence.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 227 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2022.
| Month | Average | Reviews |
|---|---|---|
| Sep 21 | 4.0 | 1 |
| Oct 21 | — | 0 |
| Nov 21 | 4.0 | 1 |
| Dec 21 | — | 0 |
| Jan 22 | 1.0 | 1 |
| Feb 22 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 227 most recent reviews.
“I guess my experience was okay with this company, because everything went usually, unless support team, they do not r...”
“I can't imagine that they would function any better if I sign up with them as a customer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 | |
| 2.2 out of 5 (poor) | 100 out of 100 | — | — | — | +26% | 74 |
Bottom line: Sunwave gas+power is #4 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 3.9).
227 reviews of Sunwave gas+power. Filter by what matters to you.
I would recommend Sunwave. I did not like that you wanted to hike up my rate, higher than Eversource's rate, for one month until the new rate took place. That is why I left you. While I was enrolled you were good. I also don't like having a $50 fee in case I wanted to change before the 6 months was up.
We chose to re-signup with Sunwave because of our past good experience, their excellent customer service and good rate/terms. When I had a question, their customer service was quick to respond - and not with just a auto-response. The reps read my question and actually responded to me in a friendly helpful manner. I trust my upcoming association will bring the same.
easy switch over no issues
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good customer service, timely reminders when contract coming due and a good price, win, win, win.
Phone tree system is not easy or convenient. Long wait times to get customer service.
Initial rates were OK, but be very careful if you're considering these guys. There was no notice at the end of my 4 month term at which time Sunwave automatically put me into a much higher rate plan and locked me in for 8 months. When I tried to move my service to a more reasonable provider they threatened to charge me a $50 early cancellation fee, even though I completed my originally agreed upon term and never agreed to the new term. When I called them to discuss they were unsympathetic, rude and stuck to the $50 charge. Looks like I just learned a $50 lesson. That lesson, "Don't use Sunwave Gas & Power...!"
Sunwave gas & power provided my business a savings on the generated cost of electricity, which as any business owner knows we are always looking for ways to save money while maintaining the best facility for our business.
it was fast, quick and easy and the gentleman i spoke with was very polite and explained everything i asked about and their was no long sales pitch.
This is my 3rd generation contract with Sunwave. They are no longer the lowest cost generation provider in my service territory, but they are still reasonable. I now have been able to renew with them twice, albeit at a slightly higher cost. I have had contracts with several other generation companies over the years and Sunwave is the first one that I have had multiple contracts with. All of the other companies only wanted new customers. They weren't interested in keeping customers. Sunwave is a refreshing departure from those practices. They are quite trustworthy.
Helpful, you say what mean & prices are fair. Happy to be with Sunwave.
Decent rates that are a bit lower than my electric company. Easy sign up & great customer service.
Rates are good and I would give 5 stars , But on the company side doesn't have a way to see your account with them or when your contract is due to expire. In the past with this company it was that I would get a reminder email prior to expiration of term and current rates to renew with. My last contract went on a year when I knew I was expecting at least a renewal after 6 to 9months. With that timeframe I wasn't even sure when I last renewed and what I picked, cause it was so long and I started second guessing myself as my bill from ppl kept saying I still had time. When I got one call recently which I thought was odd when I have email as my best contact. They told me via voicemail my account would go back to ppl in a month with no follow up email with link to current customer rates.
The customer service is great. And I like that you can easily change plans wothin sunwave, without getting penalized.
We were seeking a replacement for our current electrical provider. An internet search indicated that Sunwave was a possibility. I contacted them and was very impressed with the customer service representative. The price is right and, so far so is the experience.
Signup was very easy. Loved talking to the rep. She was super polite and helpful.
Sunwave gas+power is a service provider specializing in energy solutions, primarily focused on natural gas and electricity for residential and commercial customers. The company aims to offer competitive pricing and flexible energy plans tailored to meet the diverse needs of its clientele. Sunwave gas+power operates in the energy sector, ensuring that customers have access to reliable power sources while promoting sustainable practices. Targeting both homeowners and businesses, Sunwave gas+power strives to create a seamless experience in energy procurement. Through its user-friendly platform at www.gosunwave.com, customers can easily compare energy plans, manage their accounts, and access customer support. With a commitment to transparency and customer satisfaction, Sunwave gas+power positions itself as a trusted partner in the energy market, helping customers make informed decisions about their energy consumption.
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