Easy signup ..
Easy signup ... haven't experienced the service yet..,
Sunwave gas+power is a service provider specializing in energy solutions, primarily focused on natural gas and electricity for residential and commercial customers. The company aims to offer competitive pricing and flexible energy plans tailored to meet the diverse needs of its clientele. Sunwave gas+power operates in the energy sector, ensuring that customers have access to reliable power sources while promoting sustainable practices. Targeting both homeowners and businesses, Sunwave gas+power strives to create a seamless experience in energy procurement. Through its user-friendly platform at www.gosunwave.com, customers can easily compare energy plans, manage their accounts, and access customer support. With a commitment to transparency and customer satisfaction, Sunwave gas+power positions itself as a trusted partner in the energy market, helping customers make informed decisions about their energy consumption.
Reviewers express a generally positive sentiment towards Sunwave Gas+Power, highlighting the quality of service and ease of use. Many customers appreciate the fast and reliable service, with some noting that representatives are helpful and available outside of regular hours.
However, there are significant concerns regarding contract management, with multiple complaints about unilateral cancellations and difficulties in reaching customer support. Some consumers describe experiences of being misled about contract terms, leading to frustration and dissatisfaction. While the product quality is often praised, the high rates and perceived lack of transparency in communication are recurring issues. Overall, Sunwave Gas+Power receives a favorable rating, but potential customers should be aware of the mixed experiences regarding service reliability and contract adherence.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 227 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2022.
| Month | Average | Reviews |
|---|---|---|
| Sep 21 | 4.0 | 1 |
| Oct 21 | — | 0 |
| Nov 21 | 4.0 | 1 |
| Dec 21 | — | 0 |
| Jan 22 | 1.0 | 1 |
| Feb 22 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 227 most recent reviews.
“I guess my experience was okay with this company, because everything went usually, unless support team, they do not r...”
“I can't imagine that they would function any better if I sign up with them as a customer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 | |
| 2.2 out of 5 (poor) | 100 out of 100 | — | — | — | +26% | 74 |
Bottom line: Sunwave gas+power is #4 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 3.9).
227 reviews of Sunwave gas+power. Filter by what matters to you.
Easy signup ... haven't experienced the service yet..,
I think the price I'm paying for delivery of my electricity is still too high. The sole reason I have resigned with your company is because of your excellent communication, specifically when it came to having just one month left on my contract.
I recently renewed with SUNWAVE - I did have to call, as the on-line site did not allow me to specify the date of renewal. The service person was very helpful, and the transaction took only a couple of minutes.
Always easy to contact and very helpful. Very satisfied with this company.
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Great rates. The only gripe I have is this review request is the only confirmation I have received that my application was accepted! I sent an email but have yet to receive an official confirmation.
I am a customer of sun wave and wanted to renew with them. I received a letter from them explaining that I could contact customer service to renew. I contacted customer service and asked them to renew at the rate on the website. I received a response saying I could go on the website and renew it myself. Went on the website and renewed. Then I received conformation that my new rate would not start for another month. So I emailed customer service to ask them why if I am a customer already ,why do I have to skip a month? That was over a week ago and have not gotten a reply. In my opinion it's seems like customer service doesn't want to be bothered.
Good price, easy signup and prompt follow-up to confirm price and enrollment.
Appreciate the ease of your online application
I have been using Sunwave now for three cycles. Power is a commodity, but Sunwave has been easy to sign up for and the pricing is very competitive.
The title says it all !
I have had other suppliers and have had problems. This is the third time I have renewed with Sunwave . Very pleased with the customer service.
No fee to keep chosen rates within company is a must in fair selection .within. Same company and selection process. Need 12 ,18,24 months at better relates. Be competive. Lower rates for first time not fair to loyal customers!!!! All of this needs to stop. This is what we asked for, maybe action need to be taken to correct thids.
My contract was up for renewal, so I decided to give a phone call vs looking up all the different rates on the web. The customer service rep was excellent. Will do the same in 6 mths when my contract is up again.
You were so helpful to me when I called, can't thank you enough.
Good Service.
Sunwave is AMAZING!
Sunwave gas+power is a service provider specializing in energy solutions, primarily focused on natural gas and electricity for residential and commercial customers. The company aims to offer competitive pricing and flexible energy plans tailored to meet the diverse needs of its clientele. Sunwave gas+power operates in the energy sector, ensuring that customers have access to reliable power sources while promoting sustainable practices. Targeting both homeowners and businesses, Sunwave gas+power strives to create a seamless experience in energy procurement. Through its user-friendly platform at www.gosunwave.com, customers can easily compare energy plans, manage their accounts, and access customer support. With a commitment to transparency and customer satisfaction, Sunwave gas+power positions itself as a trusted partner in the energy market, helping customers make informed decisions about their energy consumption.
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