Halfords Retail receives a mixed response from customers, with a significant portion expressing dissatisfaction. While some reviewers highlight the helpfulness of staff members like Denis and Mohammed, who provide excellent service and product advice, many others report negative experiences.
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Complaints frequently mention unreliable service, such as receiving incorrect items through the click & collect system and poor customer support when issues arise. Customers also criticize the store atmosphere, citing unhelpful and rude staff interactions. Additionally, issues with product quality and misleading information on the website contribute to frustration. Overall, while there are commendable staff members and positive service moments, the prevailing sentiment reflects a struggle with consistency and customer care, leading to a predominantly negative impression.
1,711 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.4
1,411
82%
2.4 / 5 overall
=
1,711 reviews across 2 scored sources
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Sep 2025.
Last 3 months
2.4
12-month avg
2.4
All-time
2.4
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Apr 25
2.4
269
May 25
2.5
302
Jun 25
2.3
692
Jul 25
2.4
367
Aug 25
2.5
80
Sep 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 166 positive reviews
Customer service63%
104 mentions
Helpful support42%
69 mentions
Friendly staff25%
42 mentions
Fast & efficient15%
25 mentions
“Visited Halfords in Talbot Green, Llantrisant today to purchase a car seat”
On “Customer service” · Aug 30, 2025
Top complaintsof 330 negative reviews
Customer service52%
171 mentions
Payment issues21%
68 mentions
Refund19%
62 mentions
Cancellation15%
51 mentions
“managers on holiday, short staffed etc all I can say every time I have been into store there is never more than 2 or...”
On “Customer service” · Aug 31, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
Terrible website I now have a monthly direct debit set up with the finance company but no bikes and when you try to speak to the customer service advisors about this they are unable to help and I am now left unable to complete the order and the only option available to me is to cancel the finance. I now have a very upset little boy who it seems isn't going to be able to get the bike he was promised and now I'm going to have to spend time and money speaking to the finance company to cancel the direct debit because even the people who work for Halfords seem unable to process an order for us on their own system.
Terrible - I ordered a set of ratchet spanners from their professional range with a lifetime guarantee(£91), they arrived broken and in pieces, and were obviously poor quality if a metal spanner couldnt make it through the delivery process without falling to bits. Halfords customer service were terrible, no one called back, no offer of a replacement, after 2 weeks of waiting I ended up driving miles to a store to get a refund. I'm now selling my other Halford tools and will never use the brand again - if you need decent tools go to a specialist
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Tom at the Leamington Spa Halfords was brilliant today when I went about a warning light that had started to come on. He checked the dipstick and found out which oil was appropriate for the make and model of car, and then filled it up for me. Tom was knowledgeable and friendly and I would definitely recommend both him and Halfords. Thank you again Tom for helping us and so quickly.
Ridiculous that you buy a bike in store for £435 only to find it on Halfords website for £348 1 hour after purchase.
I went back into store and one store assistant said we can do price match only for manager to dismiss this so I cancelled the order all together.
Please note: there a numerous products cheaper on their website than in store, what's the point?
Will be taking my business elsewhere.
Went today to collect a brake and clutch bleeding kit
Was asked for a order number witch I didnt have as I was coming from my sons house with baby in car so explained unless I brought my laptop sorry can you search buy name or email NO NO SHE SAID YOU NEED ORDER NUMBER i asked to speak to another member of staff as i said she was rude NO IM NOT SHE REPLYED another member off staff came said can you not look it up buy name no she said again 5mins later told her what i cam for and buy magic it was in cage behind her then she asked me for phone number i dont know it i said she then trough the itam on the desk saying HO CARNT BE BOTHERD HERE i asked if she needs card or i'd to show i paid she said i can see its paid for carnt be bottherd i called her rude she shouldnt be on till if she carnt act appropriately descsting behavior wakefield store will never go or purchase from halfords ever again ease to percuse online no its a joke discussed and outraged
Use the web site to check for an item.
It does not say if in stock or not.
Phoned the store after 2 mins of options.
Select the option to check store stock. It then says check this on our web site and good bye.
Rubbish
Great customer service I went into the Barnsley store to buy some oil for my mini , I was stuck which one to buy there was loads to choose from . I asked a lady called a Leah for help she went above and beyond to help me .
After ordering front brake pads for my Ds3,the wrong ones were delivered.
My model has upgraded brake pads.
The effort that Nigel went to ,to ensure I had the correct ones was above and beyond what I expected.
Redditch branch, Nigel extremely helpful.
Thanks.
Awful experience with mobile tyre fitting. Only fitted one of the two tyres I paid for. Came 30 minutes before my time slot and all he kept saying was how much of a rush he was in and that he didn’t have the right tools with him. Customer service number absolutely useless! Will never use again .
Dreadful experience at Farnham Common Auto-centre today. Was asked to move car by reception which was fair enough, but then barked at by technician after returning for not parking the way he thought best (and for parking where reception indicated!) Mentioned about my booking and leaving car where it could be taken and was curtly informed booking times are indicative.
Reception asked for keys and wasn’t able to explain how the process worked so I asked about how long it’s expected to take and was told 2-3 hours with nothing about giving call after analysis etc. When I mentioned the experience wasn’t very good I got a shrug of shoulders, so decided to take car elsewhere.
Went to Selly Oak, to get dash cams fitted, no Saturdays available every1 wants those days, anytime during the week fine (that is understandable). Advised I could book in online, turns out you can only do that when buying the dash cam. Back to the store had a few days available during the week. No sorry no tech in those days. Okay so what days do you have techs in, sorry that changes weekly and we do not know 😅. So how am to arrange this? 1st time bad information giving, 2nd time absolutely not helpful.
I’ve been using Halfords at Lincoln for a few years now and every time I go in, I’m always welcomed by friendly and helpful staff in both motoring and cycling. A special thanks to the motoring team who managed to source a replacement tow ball clamp for my cycle carrier, which wasn’t a store item and a massive well done to the cycling team who have fixed all running problems with my family’s bikes with speed, professionalism and friendliness. I will remain a loyal customer because of the team there 👍
I will definitely be using the Halfords website again!
The product I ordered on click and collect was ready super quick and within the designated time frame. When I went into store, the located my order swiftly and service was great! Staff are super friendly and helpful, including offering if any help was needed to take my order to the car - it wasn’t heavy, but it was bulky and a bit difficult to carry it all.
I am also so pleased with the price! I ordered floor mats, as I wanted something to go under the swimming pool in the garden, to protect it from the patio. The mats can be used for a multitude of things, but they are so much cheaper at Halfords than other places! Plus they had an offer going on, so I got 12 large mats for £18, absolute bargain! I will definitely be using Halfords website again in the future ☺️
On Saturday 28/06/2025 at 6.03am I ordered a product to pick up click & collect at Doncaster North Bridge Halfords
using Klarna. It's now Saturday 05/07/2025 I've enquired twice via customer service email providing all relevant information, no reply.. Since yesterday the pending payment is no longer on my bank statement, but it's still showing as pending on my Klarna app. Never had such none existent customer service in my life. The ours I work make it difficult to get in store but I will have to go in store to cancel the order because I don't want to be charged for something not received.
🚫 Extremely Disappointed with Halfords – Poor Product & Shocking Customer Service 🚫
I bought an Apollo Phaze Blue 18, 20 mountain bike from Halfords Greenock on 15 April 2025. From day one, there was a clear fault: the chain wouldn’t shift to the smallest front chainring, and it kept dropping. Despite multiple visits to the store, staff kept telling me there was no issue.
Eventually, I derailed on a hill, the chain jammed in the rear derailleur, and I had to walk the bike back to the store—again. Still, they insisted the problem didn’t exist. I booked a 25-point bike check, and even though the bike is just 10 weeks old, I was told I needed to pay for a new chain and labour!
Worse still, the mechanic and store manager blamed the issue on me for buying a “cheap bike”—even though they were the ones who recommended it at the time of purchase. Very condescending and dismissive.
Here’s what the Halfords website says about the Apollo Phaze:
“Featuring a mix of premium components and smart design… with durability and performance at an excellent price.”
That does not match what I was told in-store after the sale.
I also have CycleCare Premium and a warranty, but still they expected me to pay for a fault I’d flagged from day one. I even logged a complaint back in April (Case #26014813), and nothing meaningful has come of it.
This experience has been frustrating, unsafe, and frankly unacceptable. I’ve lost trust in Halfords and can’t recommend them based on this experience. We were little words
I went to the Halfords in Cork today in trepidation as a middle-aged blonde lady who knows nothing about cars or bicycles (except how to drive and how to cycle). In spite of my stupid questions, I was treated with the utmost respect and patience by Thomas and Luke. Within one hour I had everything I needed, and everything fitted (super speedy guys), to the car and came away not feeling like a fool. Thank you!
Wonderful service from Halfords in Evesham. Had a puncture, arrived before 8AM and the manager was already there to help me. They fixed the puncture while I waited (no having to somehow get home and come back) and it only cost £30. Fantastic. Thank you
I ordered a dash cam from Halfords online and received what was very clearly a used item. The internal packaging was missing, there was no manual, and the box had already been opened. This is completely unacceptable for something sold as new.
I called customer service straight away. I was told the issue would be escalated and someone would contact me. It took 10 days for that to happen – and I missed the call by minutes. I had to start the process all over again. Another 4 days later, someone finally called back and arranged a collection… which never happened.
I then made three more calls chasing it up. Eventually, DHL collected the item with no warning. Three days after that, Halfords finally called again and offered a replacement. I refused - by then I’d had enough. I requested a full refund, as I no longer wanted anything to do with Halfords online.
As of writing, I’m still waiting for that refund.
This dragged on for over three weeks, wasted hours of my time, and included a full day lost waiting for a collection that never came. The customer service has been completely unacceptable - disorganised, slow, and nearly impossible to reach.
I will never order from Halfords online again, and I strongly advise others to steer clear. A truly dreadful experience from start to finish.
