UK's leading retailer of automotive, cycling, leisure and outdoor products
Halfords Retail receives a mixed response from customers, with a significant portion expressing dissatisfaction. While some reviewers highlight the helpfulness of staff members like Denis and Mohammed, who provide excellent service and product advice, many others report negative experiences.
Complaints frequently mention unreliable service, such as receiving incorrect items through the click & collect system and poor customer support when issues arise. Customers also criticize the store atmosphere, citing unhelpful and rude staff interactions. Additionally, issues with product quality and misleading information on the website contribute to frustration. Overall, while there are commendable staff members and positive service moments, the prevailing sentiment reflects a struggle with consistency and customer care, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 1,411 | 82% |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 2.4 | 269 |
| May 25 | 2.5 | 302 |
| Jun 25 | 2.3 | 692 |
| Jul 25 | 2.4 | 367 |
| Aug 25 | 2.5 | 80 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Visited Halfords in Talbot Green, Llantrisant today to purchase a car seat”
“managers on holiday, short staffed etc all I can say every time I have been into store there is never more than 2 or...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.4 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | — | 1,711 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | — | — | 1,000 |
Bottom line: Halfords Retail is #5 of 5 on overall rating in this group. On website & app, MSP - Motorcycle Spare Parts scores higher (4.6 vs 1.3).
460 reviews of Halfords Retail. Filter by what matters to you.
Thank you Luke and team at the Feltham location for your help with my leaky tyre valve. Really friendly team and super quick turnaround. Really appreciated the warm welcome and smiley faces from you all.
Needed 2x 10l petrol cans so went on line found 2 at the Warrington store which is 8 miles away when my half a mile away local store had none ,so I travelled there to find they only had 1 had guess what it was damaged, The assistant apologised and looked at other stores guess what Aintree another 16miles away had 2 so I travelled there to find they had 1 the other was damaged so I took the 1 and the pending 1 was to be collected 4 days later ,my mother in law dropped in and collected the can for me but when I received it it halfords had given her a 5l not a 10l So I returned it this morning for a refund which I promptly got but after I explained to the manager lara about the almost 150miles round trips ,a very very poor apology Why don't they check on line stock with stores really poor extremely poor I will never use Halfords again and I hope no one else does so not to experience the same fate Poor customer service off the phone too just poor all the way at your expense should be called halt at ford's don't go there
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Written on CrowdTrust | 2.3 | 300 | 18% | — | ● High |
Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 66% are 1–2★.
I ordered a 12V battery for Tesla model 3 online. Entered my registration, so they knew they car, and offered me a suitable battery for my Tesla. On the day of my home visit, they rang and said they can't do Tesla's, despite letting me order online for a Tesla. I asked for a manager to call, they didn't just sent a text with the cancellation. Never using Halfords again.
Awful experience. Had my Range Rover serviced (major service). Halfords promised before and after the service the official Land Rover service records would be updated. 3 months later still not completed. Customer Service send you around in circles. Local service centre say they can't update records. Online Chat doesn't work - been trying for weeks. If you want to spend money on parts , product or service you will get connected to a person immediately. If you have an issue, try contacting someone on Mars; probably be quicker. Beware!
Visited Halfords at Stratton Edinburgh today 3rd July 2025 for information on upgrading my Cars audio system to CarPlay including speakers probably spending 5/6 hundred maybe more I asked a Sales person if I could speak to someone about what was available his reply NO ONE in store and walked on Unbelievable service Halfords lost
Amazing customer care from Cody and Craig, from the Eastbourne branch, today. My car failed its MOT du to having the wrong headlight bulbs, the garage completing the MOT could not do anything about it. Cody took the time to identify the problem, got his colleague Craig to help solve the issue. I will be returning for future issues with the car!
Needed new wiper blades , just wanted to say how helpful was the young man in Canterbury store. He even checked my tyre pressures for me. Happy pensioner!
Purchased a Roofbox April 2025, fitted on car with no issues. 3 months later I noticed a crack in one of the sears, bearing in mind the box has been on the car the whole time. Message customer service, they say to go into store. Go into store, they tell me to go back to customer service. Go back to customer service and they tell me to go back into store again. Back into store again and they say there’s nothing they can do, I must have damaged it. I now find myself spending another £500 to replace a £400 Roofbox that’s only 3 months old with zero assistance. Shame because I’ve used Halfords for years but seems to have gone downhill recently.
I hve got to say i am extremely disappointed with the service at Halfords in Bilston. I went for a regular check on my Carrera Vengance at the end of May i was advised that the chain and cassette would require to be changed 1-2 months. Having been advised this i later returned to the store to purchase a new chain and caseette (i made this purchase having been advised of the particular items to order by an employee) i then went to a second retailer to get the work done as they had quoted £30 as opposed to Halfords £95 gold service charge. When the work was about to commence i was advised by the technician that Halfords had sold me an incorrect part and it would not fit my bike, this incurred a further cost of £25 i was also told that the work was not as immediately needed as Halfords had claimed. I returned to Bilston Halfords this afternoon to attempt to get a refund and despite relaying the issue i had i was told several times that the time of a cash refund had elapsed and was just offered a gift card. I believe this is extremely poor service as i had taken Halfords advice in good faith!!
Bought a bike online and paid for it to be built. Discovered when it arrived it had not been built correctly and was broken and couldn't be ridden. I called the customer service team who said someone would call me the next morning. They did not. I called them again. They said the first person was wrong and they would call me within 72 hours. Really vague on when they would replace the bike or refund. Really, really irritating - surely if you offer a bike building service you hire competent people to build it, and if you mess it up you deal with it quickly and either refund or replace quickly not next week. I will never buy from them again, such poor customer service.
I ordered and PAID two bikes 20 days ago (15.06.25), with an appointment collection the following week (25.06.25), as we were away, and we gave them an extra time to built the bike, on the collection day (25.06.25), I had a phone call, saying the the bike was delay, and we should go on Friday (27.06.25) instead of Wednesday, I asked if that would be sure, as we had a bike plan away, and I needed to know if we could continue with the plan, or we should cancel, they told me everything would be OK, and they would send me an email with the collection time for Friday, I was waiting all Friday for this phone call, It didn't happened, so I went to the store to ask a member of the staff, what was going on, for my surprised, the bike stand, was closed, and we were attended by another staff member, we explain our situation, he took my tlf number to phone me straight once they located the bikes. I recall the urgency of my weekend, and his answer was: no worries, the latest will be tomorrow morning (Saturday), as we have to assemble the bikes, but you could go away. This Saturday nothing happened, I had to cancel my weekend away, I had to pay the full weekend as I didn't cancel my accommodation and the activities on time, (over £600.00) as nobody gave me an answer, I tried and tried the customer services, and still today (03.07.25) nobody has been in contact with me to give me a solution after open a complaint, and still today, I haven't got any idea about where are my bikes, but the funniest thing, is that the shop staff, haven't got any idea about what's going on.
I Went To Halfords Aberdeen Kittybrewster Store On Monday The 1st Of July 2025 With My Road Bike To See About Getting An Extension Bar To Lift My Handlebars Up The Chap I Got Said Nope Don't Have Didn't Even Check The Store Or Go Through The Back To Check Didn't Even Check On The Computer Told Me To Go On To Amazon And Fit It Myself So I Replied What Size He Said Google It I Wasn't Impressed With That. So I Proceeded And Asked Him Could You Put New Slime Tubes In Both Front And Rear Tyres As I Stay Out In The Country He Replied Yes £9 Each And £10 Each To Fit So Just Shy Of £40 Which I Was Happy With So The Chap Proceeded Took My Front Wheel Off Bike Within A Couple Mins He Struggled To Get My Tyre Off The Wheel Stood And Looked At Bike And Replied To Me I Don't Have Time For This And Told Me To Pop Back One Afternoon During The Week So I Said You Are Refusing A £40 Sale He Replied Yes I Am. When I Got Home I Decided To Phone Halfords Head Office As I Was Not Impressed With Chap In The Aberdeen Store, Head Office Apologised But I Said You Dont Need Head Office Were Great To Chat With They Even Said I Could Book An Alternative Appointment With Someone Else But I Opted To Go To A Different Shop I Will Use Halfords Again But Different Store I Think. Incase Anyone In My Area Was Taking A Bike To Halfords Aberdeen Kittybrewster Upstairs Avoid Going In The Morning I Went On The 01/07/2025 Between 10am And 10.20am
I took a car for full service in Harlow on 01/06/2025 cost me almost £600 but 1 month later (03/07/2025) the dashboard light showed “Service” it’s make me wonder they did proper Job or not? Or if they been cheating And I’m in worrying and will contact them.
Fantastic Service from Scott and Dave at Ferndown Branch. Bike gears had seized. Carried out full review of bike and assessed what needed doing best and worst case. Completed the work quickly and turned out best case. Kept me informed at all times. Two great guys that know their stuff
I ordered wiper blades online and everything seemed fine at first – got my tracking number and was told the delivery would take 2 working days. A week passed with no delivery, so I contacted the support team. They told me to wait another 48 hours. In the meantime, I also contacted DHL, who were supposed to deliver the item. DHL told me they hadn’t even received the package from Halfords yet. After 48 hours with no update, I contacted Halfords again. They said my case was now a “priority” and asked me to wait another 24 hours. This same cycle kept repeating — every time I followed up, they told me to wait 24 more hours because my case was “priority.” It’s now been two weeks. I asked for a refund, and they refused, saying I still need to wait. Meanwhile, DHL has confirmed multiple times that they never received the package from Halfords. Bottom line: Horrible service, no communication, no accountability, and no refund. Don’t waste your time or money – do not order online from Halfords.
Fantastic customer service from Chris at the Weedon Road branch. Chris was polite, friendly and efficient whilst doing a 10 point car check on my VW Golf today. His easy manner and courteous replies when answering my questions about my car made me feel reassured. Chris is a great ambassador for excellent customer service.l. Which, I hope will be recognised in some way by the Management team at Halfords. Many thanks Chris.
I order a Dashcam and sd card on a click and collect order. Payment went through to my credit card albeit it is shown as pending, but no confirmation of sale or order. Contacted customer service, spoke to someone at a call centre, suspect not in the UK, will get back to me within 72 hrs, meanwhile I cannot fit the camera and now have to wait! 😡😡. I should have gone to Argos!!!
would like to thank Mr Connor Rees in Carmarthen branch today for excellent service
We had tyres fitted yesterday by your mobile fitters what a brilliant service very polite fitter and price brilliant I will highly recommend thank you Halfords also today I had a rear windscreen whisper done at the shop in Sunbury very polite assistant there to so if you are in the area go there
UK's leading retailer of automotive, cycling, leisure and outdoor products
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