UK's leading retailer of automotive, cycling, leisure and outdoor products
Halfords Retail receives a mixed response from customers, with a significant portion expressing dissatisfaction. While some reviewers highlight the helpfulness of staff members like Denis and Mohammed, who provide excellent service and product advice, many others report negative experiences.
Complaints frequently mention unreliable service, such as receiving incorrect items through the click & collect system and poor customer support when issues arise. Customers also criticize the store atmosphere, citing unhelpful and rude staff interactions. Additionally, issues with product quality and misleading information on the website contribute to frustration. Overall, while there are commendable staff members and positive service moments, the prevailing sentiment reflects a struggle with consistency and customer care, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 1,411 | 82% |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 2.4 | 269 |
| May 25 | 2.5 | 302 |
| Jun 25 | 2.3 | 692 |
| Jul 25 | 2.4 | 367 |
| Aug 25 | 2.5 | 80 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Visited Halfords in Talbot Green, Llantrisant today to purchase a car seat”
“managers on holiday, short staffed etc all I can say every time I have been into store there is never more than 2 or...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.4 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | — | 1,711 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | — | — | 1,000 |
Bottom line: Halfords Retail is #5 of 5 on overall rating in this group. On website & app, MSP - Motorcycle Spare Parts scores higher (4.6 vs 1.3).
460 reviews of Halfords Retail. Filter by what matters to you.
Bought a £300 Sat Nav collected at store in the Hull Depot Got it home and no satellite reception Should have realised something was wrong when the seal sticker was missing and someone had already entered vehicle dimensions This unit had obviously already been returned as faulty and Halfords were selling it on again Scammers
After AC re-gas and clean I picked up the car and found water sloshing around my footwells, stains on the seats and a mark on the windscreen that still won't come off! 2 stars because they actually did what was required but the quality was terrible.
The guy behind till at Farnborough very friendy and helpful. The lad with dark hair/glasses changed my headlight bulb easily which ive seen mechanics with 40 years experience struggle with. Proof there are great people who I am sure are not rewarded adequately and/or provided with the right opportunities....great attitude. These folks might be getting calls for other opportunities soon!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Written on CrowdTrust | 2.3 | 300 | 18% | — | ● High |
Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 66% are 1–2★.
On 23rd August our car went through an MOT check in the test centre. Halford failed the car with the major defect ‘Service brake effort inadequate at a wheel Rear [1.2.1(a)(i)].’ They tried to pursuade us to book a diagnostic check right there, which would have cost us £50, along with future repair cost. We became sceptic and didn’t book it, instead we booked an appointment with another garage. They examined the car and reported back to us that there was no reason why we should’ve failed the MOT... So, we booked another MOT in a reputed garage and today, we passed the MOT. On top of that, the staff were really rude. If possible, please avoid this Halford Beckenham Centre.
Trying to speak to any one either by chat or any email (No emails now work) I ordered an item online 2 to 3 days delivery another page says 5 to 5 working days. Ordered on the 19 Aug 2025 nothing now 27 Aug 2025 plenty of time, the order is still "Getting ready to deliver " . Will try tomorrow on speak to an expert?...... Eventually delivered 28 Aug 2025 - filling in surveys and Trustpilot seems to have had some effect...
Again excellent service from the paisley store . Given good advice on my purchase. Excellent customer service every time I shop at this store.
Mi hija compró una bicicleta en esta tienda y después de un año , fue al taller por desajuste , le dicen que vuelva que posiblemente necesite cambiar una pieza. Ella vuelve y después de dos semanas, le dicen que no tiene arreglo,que no la ha cuidado, cuando yo he sido testigo de que si. Nada , ninguna garantía de nada y son las que ellos venden. A todo esto mi hija la utilizaba 2o 4 veces por semana. Resumen : mala resolución en atención al cliente y calidad del producto.
Just bought a new bike, paid to have it built. Got home gave it to my son for his birthday. 1st ride, gears don’t work & pedal fell off when he was riding. This isn’t just annoying it’s dangerous. Contacting them is impossible. Not happy.
Halfords Motoring Club Membership is an absolute scam. They don't allow you to turn off an auto-renewal and try to lock you in and make it impossible to cancel. Very poor business practice
Today i went to the branch in West Hendon and spoke to Peter about my car wipers. Upon advise I returned with my car. Peter didnt over promise,instead he checked the fuses and was thorough in looking for any initial reasons why they were not working(rather than just saying i needed a new motor.) before he gave his opinion. I felt like he as least cared,whereas other places seemed to jump to the most costly option
Absolutely terrible , having Apple play plus dashcam fitted , choose what was having , had to come to check it could be fitted , then got appointment, fitted , not correctly , stereo had scratches on screen from where it had been put in , came back again also some of my lights not working from where they’ve obviously messed about with electrics , they’ve said it’s a coincidence, but I don’t think so , they’ve then decided they can’t fit it so everything taken out , but they’ve lost a couple of parts to car . Definitely would not recommend, all in all I’ve had to wait almost nine hours . Absolutely terrible. A member of staff had to collect a stereo and was complaining to me about not getting petrol money for it , I’ve had to keep coming back and I’ve had nothing for it either.
The worst customer service I have ever come across. Do not shop here. I tried to post an honest review via their site but it was rejected. I don’t know how this business survives.
Stefan has really helped me today. I have been having issues with my windscreen wiper blades and they have actually been fixed for once. Very happy
I paid over £70 for a diagnostic on my air con. Had to use taxi’s for the day, collected car was told the air con was fine, had been re gassed and was working fine. It lasted 1 day and then no longer worked. I contacted the garage and was told I would have to take it to another site. I did not have time to do that and so had to drive to Cornwall and back with no air con and the kids in the car. Contacted the branch again for a refund, was told I would receive within 3 days…that was over 3 weeks ago. I have made several phone calls, used the live chat, called the branch, and make a complaint and still no refund and no response other than to ask for my bank details…..2 weeks after they said I would receive the refund. Do not waste your time of money.
Paid for a full service, radiator fault missed then charged for a new radiator weeks latter. Car kept 3days for a part they couldn't refit. Got it back with trim missing bits cable-tied on, and staff denying it after frist admitting they'd lost it ignored calls, no manager call back totally unprofessional.
Visited Canterbury branch when my dashboard light warning had come on the day before car's MOT. The staff were very friendly and helpful, in particular Will who changed the relevant bulbs for me and highlighted a problem with the seal where water had been getting in. All done super-quick, allowing me to get on with my day.
I bought a Carrera Kraken Mens Mountain Bike £500+ Halfords set the bike up and I was quite happy with it. Out of interest, I took it into the Telford site to get it valued, considering it's never been ridden and Halfords set it up, I was surprised (or was I) when the value came in at £135 due to a chip in the paint that disappeared when the white mark was wiped!!!, and of course the old, "the gears need resetting". Any discussion was met with a shrug of the shoulders and total disinterest. I think their motto is "Halfords Retail ensure trust, expertise, price guarantee and quality guarantee as standard". falls on poor ground when you feel you're being taken for a ride.
We purchased a car radio from Halfords specifically to use the service for fitting it. When we arrived at our appointment at the Mile end store they advised that it was an online error and we shouldn't have been able to book the appointment slot there as they don't provide that service and to contact the Charlton branch. We then reached out and they didn't provide it either, after checking around we finally got a call from someone who said the Chadwell heath branch could help and booked us in for 7pm today. After driving 40 minutes there, they advised the appointment wasn't on their system. Total waste of time, extremely unhelpful & difficult to book. I'd recommend going elsewhere.
Halfords own brand, especially Advanced has proven to be great quality and one j can trust. My only gripe is the price. It's creeping up now to a point where it's better value to buy the top branded items. Your car care range is great but branded is better especially for the prices.
UK's leading retailer of automotive, cycling, leisure and outdoor products
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