UK's leading retailer of automotive, cycling, leisure and outdoor products
Halfords Retail receives a mixed response from customers, with a significant portion expressing dissatisfaction. While some reviewers highlight the helpfulness of staff members like Denis and Mohammed, who provide excellent service and product advice, many others report negative experiences.
Complaints frequently mention unreliable service, such as receiving incorrect items through the click & collect system and poor customer support when issues arise. Customers also criticize the store atmosphere, citing unhelpful and rude staff interactions. Additionally, issues with product quality and misleading information on the website contribute to frustration. Overall, while there are commendable staff members and positive service moments, the prevailing sentiment reflects a struggle with consistency and customer care, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 1,411 | 82% |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 2.4 | 269 |
| May 25 | 2.5 | 302 |
| Jun 25 | 2.3 | 692 |
| Jul 25 | 2.4 | 367 |
| Aug 25 | 2.5 | 80 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Visited Halfords in Talbot Green, Llantrisant today to purchase a car seat”
“managers on holiday, short staffed etc all I can say every time I have been into store there is never more than 2 or...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.4 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | — | 1,711 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | — | — | 1,000 |
Bottom line: Halfords Retail is #5 of 5 on overall rating in this group. On website & app, MSP - Motorcycle Spare Parts scores higher (4.6 vs 1.3).
460 reviews of Halfords Retail. Filter by what matters to you.
Halfords Huddersfield. Customer service was excellent. Enquired about replacing an indicator bulb. Staff member at the till quickly arranged for me to talk to her colleague, Shohib. Unfortunately the bulb couldn’t be replaced & he discussed my options. I also enquired about which dashcam would be best for my car. Shohib was very knowledgeable, professional and polite and I will purchase a dashcam from Halfords.
We needed a new battery for our car. The website asked for the car registration number and then showed the battery we needed. Luckily, we didn’t pay for it and book the fitting slot online! When we turned up at the store, turns out the £141.99 (including fitting) battery they said we needed was not suitable for our car which has stop/start function and the one we need is £350. Why ask for the registration number if you can’t actually quote the right battery ??? What a total waste of time. Buyers beware!!
Booked car in at Darlington Autocenter in person for full service and mot for27 th Aug, when I phone to confirm drop off time was told car was just booked in for service not mot, no mot slots available that day. If garage can’t even book in car correctly then no confidence in them to carry out service work. Therefore cancelled appointment and going elsewhere. Seems people on desk no idea what they are doing
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Written on CrowdTrust | 2.3 | 300 | 18% | — | ● High |
Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 66% are 1–2★.
They allowed me to use there bike pump when my tire was low for free amazing service they also helped me put it on and pump a little bit of air into it
I recently book a mobile fitting for tyre with your technician Andrew. He was very polite and helpful. Even though my location turned out to be unsuitable to change the tyre he was happy to drive a short distance up the road to a more suitable location to change my tyre. Would definitely recommend Andrew and will use mobile fitting again in the future.
Buying headlights bulbs with extra service fitting to the car and after two months time the expensive bulbs not working then in guarantee went back and asked for new bulb, yes they offered me new bulb for free but with one and half hour waiting queue to change one bulb. The work takes about 3 minutes but all customers with changing batteries and others was already booked before me. It’s silly waiting nearly two hours for one bulb in Waranty. It was good experience to not buying there anything more to avoid hidden troubles like this . Thx to Halford
Stuart at the Rustington halford was brilliant, he replaced a headlight bulb for me that hadn’t been replaced for 25 years! It was not an easy task but he was great and patient with removing it and explaining to me what he was doing. Massive thank you 😊
Mateus and mark Bolton extremely helpful. Headlight bulbs done and fitted within 5 mins
I bought a Chris Boardman Road bike less than a year ago from the Lancaster Store. I have rode the bike in dry weather over the year but could not get used to it at all. I brought it into Halfords where one of the assistants and the manager gave it the once over. They offered me a trade in price of £475 subject to a moisture check which was booked in for the 25/8/25 at the Lancaster store for 1000. After this check I was then offered £20 recycle value by the technician due to some small scratches (from the lock) on the crossbar, chain and tyre wear! On speaking to the assistant during the earlier exchange, I found it very wierd that the manager would not speak directly to me but through the assistant only who was a yard in front of him. He spoke out of the corner of his mouth in a whisper so I could not hear. Thought for a moment I was dealing with the Mariposa not some kid/manager at Halfords. Absolutely disgraceful and a complete waste of time, I will have nothing further to do with this condition
Went to pick up a spanner set wich i ordered online, after a long wait, obviously they don't have it at counter, they brought the wrong one, saying they don't have stock and keep me waiting for another 20 minutes to issue a refund for me, obviously in that waiting time i was just wondering around to be shocked to discover they had 4 sets on display, when i asked for storw manager they said he's not around at this moment, 4 staff couldn't not identify the set i ordered and they scratched the back of they head saying is not the end of the world, 4 of them unable to identify a normal set of spanners, nothing specialized, very disappointing, disrespecting customers... Finally i spent almost 2 hours to get a set of spanners, OMG whats going on at HALFORDS???
On a recent visit to Halfords in Cheltenham UK, I was assisted by Sales Representative Jason who was absolutely five star with his customer service and support. Exemplary ... I would recommend Halfords to any of my friends
I booked a technician to visit my home and for a dashcam. This was recommended by the online shop service. The day of the install and 20 minutes before the arrival of the technician , I was told by text, Halfords had tried to contact me. No phone call had been received so I called them. After 15 annoying minutes of hold music, the operator told me the tech had called in sick and they would have to cancel my appointment. We rebook for Saturday. Again, before the appointment I receive a text to inform me they have tried and failed to reach me. I call their number, this time it’s 30 minutes of hold music. The operator tells me there is an issue and they need to cancel my appointment. I ask why and I am transferred to Dan in the hub. Dan, unfortunately cannot help either, offers his apologies. Apparently this is a different technician with different personal issue that prevents him from attending my appointment. Dan tries in vain to find another technician that is available in the next week. Alas, nothing. I ask Dan if he can book me into one of the centres. Again and unfortunately, the systems do not talk to each other so this is not possible. I have to cancel, wait for my refund and rebook again, selecting the alternative service. How poor is that. I cancel and will wait for my refund and take this and any future business somewhere else. Halfords is only if you can’t buy it in Costco, Amazon or B&Q. If it needs fitting, use google to find someone. They are beyond poor.
Absolutely atrocious customer service! DO NOT USE HALFORDS! Tyres ordered for mobile fitting. first of all, they took the money and did not confirm the booking. It took me days to get a response from their customer service team to confirm a booking. The slot I'd booked (and arranged around work) was no longer available - but I got an appointment. If only it had ended there. Following the trye fitting, multiple warning lights appeared on the dash board. I tried to raise this with halfords via their recommended routes, online chat and phone number. It took 4 online chats which have resulted in promised call backs within 24 hours and 48 hours respectibely, which never occurred. The phone number is next to impossible to get through to speak to anyone. I finally got in touch with someone and had a 'mobile expert' out to look at it...19 days after the initial issue. Following this, the errors came up again on the 2nd drive after the mobile expert visit. An online chat stated I would need to wait 7 days for contact. After 12 attempts at calling their 'helpline', I finally spoke to someone who told me I didn't have an issue, then transferred me to a mobile fitter who knew nothing about my issues - he was based 40 miles from me. As of yet, issue not resolved, car unable to drive due to warnings, and no responsibility from Halfords, with possibly the worst customer service I have ever experienced. If I could give zero stars, I would.
Pharrell and the young lady behind the counter (sorry,I didnt catch her name) at the Bracknell branch of Halfords provide such a friendly and informative service,each time i have been i have fully trusted in what they have advised me and nothing is too much trouble for them,I am always advised if there are cheaper versions or products in store than the ones i have picked up and also told of any savings i can make due to promotions etc. This is all really brilliant customer service. They are both an asset to the company in my eyes!! Well done guys!!!
I collected my bike today From J at white city Manchester after he had built it. J was excellent, helpful, proffessional & informative He built the bike very well, added the D lock Clip & made sure everything was perfect for me to take the Bike home He is a credit to Halfords & did a really great job 5 Star service from J
I took my sons bike in for a replacement tyre and inner tube at Halfords Kilner Way in Sheffield. We were promptly seen to by Kyle in the bike repair area who gave us his advise and did the replacement while we waited. Even replaced the brake cable with no delay. Top service! Thanks Kyle
Ordered a bike helmet for online delivery. It has been stuck processing for over 2 weeks. I have contacted customer support twice and nothing has been done about it. The operator just fobs me off. Absolutely livid. What a tinpot operation. IF YOU WANT TO SEE YOUR ITEM DELIVERED DO NOT USE HALFORDS. THEY ARE HOPELESS.
Have ordered a car subwoofer with installation, the appointment has been booked automatically by the booking system, so I only had to pick a suitable time. Turned out they don't install, which I only found out when I got to the store. As result - Saturday morning completely waisted. Why offer this service in first place? One star for a refund issued.
UK's leading retailer of automotive, cycling, leisure and outdoor products
This profile hasn't been claimed by the business owner.
