return…
I needed to return it but did not get a return label after fielding out a request

HME Medical Shop is an online retailer specializing in medical supplies and equipment, catering to individuals and healthcare facilities. The company offers a wide range of products, including mobility aids, home healthcare supplies, and personal protective equipment, designed to meet the diverse needs of patients and caregivers alike. With a focus on quality and accessibility, HME Medical Shop serves customers looking for reliable medical products to support health and wellness. Targeting both consumers and healthcare professionals, the company aims to provide essential medical items that enhance the quality of life for users. By facilitating easy online shopping, HME Medical Shop ensures that customers can find the necessary supplies conveniently and efficiently. The company's user-friendly website, www.hmemedicalshop.com, allows for a streamlined shopping experience, making it a valuable resource in the shopping and fashion category, particularly within the medical domain.
HME Medical Shop receives mixed reviews, reflecting both positive and negative experiences from customers. Many people appreciate the fast shipping and great prices, with several reviewers expressing satisfaction with their purchases and the helpfulness of the staff when ordering parts.
However, a significant number of consumers report serious issues with customer service, particularly regarding returns and communication. Common complaints include unresponsive email support, unanswered phone calls, and delays in order fulfillment, leading some to label the company as unreliable. While some customers have had great experiences, the overall sentiment reveals a troubling pattern of dissatisfaction, particularly in customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I’m extremely happy with my purchase”
“I wish i would have read the reviews”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 2.5 out of 5 (poor) | 3.4 out of 5 (fair) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: HME Medical Shop is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.5).
60 reviews of HME Medical Shop. Filter by what matters to you.
I needed to return it but did not get a return label after fielding out a request
Zero customer support response to multiple attempts to communicate via email, phone and online form.
I ordered a new battery for my mobility scooter as well as a docking station. They mailed the battery but not the docking station. I immediately emailed customer service. I have tried calling their customer service line multiple times and they put you on a recorded loop telling you to email them. I created an account to message them through their site and a week later STILL no response from any of my attempts. I may have to call my FSA money and tell them to deny the charge? Not sure how else to get my $160+ back.
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Polarized pattern: few middle ratings. 47% of recent reviews are 4–5★ and 48% are 1–2★.
The screw that holds in the locking hinge fell out in less than a week of use and now the mechanism is useless
Items were shipped and one (1) carton arrived seriously damaged VIA FEDEX. I would not accept it for that reason. I never opened it and didn't plan to the way that it arrived. I called/Emailed/TEXTED HME only to be told that someone would look into this and resolve the matter within 72 (3 Days) Hours. It never happened and I wasn't able to stir anyone at HME to resolve the matter Therefore I am asking for the payment of $159.95 that is long overdue REDUND. more than 10 days have passed and NO RESPONSE or ANYTHING.
bough a seat upholstery tried to use a credit card it did not except the card so i did a second card received 2 items went for a return for the second item and as of now it is still in review 504 3/14/24 no problem with the item just would like to get a refund for the second one my problem is the refund process bough item around 3/4/24
NEVER RECEIVED OUR ORDER
Ordered wheels for mobility scooter. Promptly delivered and exactly as described
So grateful for the wheels now my resident does not have to struggle to walk anymore. It took a long time to get here. They are also a little pricey. They should of had a discount for buying two wheels. We wished it was a faster postal delivery.
It is a good fair company and easy to return items to.
I needed replacement bearings for a wheelchair. HME had the part at a competitive price. The website was easy to navigate and ordering was easy. The part shipped the next day and arrived promptly. I am very satisfied with HME. I would order from HME again.
the product i bought showed the part i needed but when arrived that part was not on it description is written to indicate that part is comes with it but still no part, still no return info and no way to contact them except email
Staff was very helpful. Purchased wheels to replace broken wheels in a wheel chair and the response and service was outstanding.
Wheels for mobility scooter arrived on time and were a perfect replacement for the old wheels. Very satisfied with the product and delivery.
The order was made for two brakes ( a left and right)for a knee scooter. The package arrived 6 days later (I paid for expedited delivery which was 2-4 days) with only the left brake! The packing slip was missing and there was no notice regarding the right brake missing. I emailed customer service - there is no way to call and did not get a response 4 3 days. The response I got was that the right brake was out of stock. Funny I got charged for both BEFORE the shipment left the warehouse. As part of the response they claimed that the right brake was back in stock. It took another 2 days to get the package sent out of the warehouse. In summary extremely poor processes, awful customer service and probably the worst e-commerce experience ever. If you have an alternative vendor - use not HME Medical Shop!
I am unable to get in the return page I would like to send the items back
My father is dependent upon a reclining wheelchair for transportation. After having the chair for a couple of years, the right release handle detached. Instead of having to purchase a whole new chair, I was able to purchase a replacement release handle from HME Medical Shop. The site was easy to navigate and I received my order in about a week.
Customer Service Was Overwhelming. Recovered Both Orders. Which Were Ordered Wrong. Very Helpful With Returns.
HME Medical Shop is an online retailer specializing in medical supplies and equipment, catering to individuals and healthcare facilities. The company offers a wide range of products, including mobility aids, home healthcare supplies, and personal protective equipment, designed to meet the diverse needs of patients and caregivers alike. With a focus on quality and accessibility, HME Medical Shop serves customers looking for reliable medical products to support health and wellness. Targeting both consumers and healthcare professionals, the company aims to provide essential medical items that enhance the quality of life for users. By facilitating easy online shopping, HME Medical Shop ensures that customers can find the necessary supplies conveniently and efficiently. The company's user-friendly website, www.hmemedicalshop.com, allows for a streamlined shopping experience, making it a valuable resource in the shopping and fashion category, particularly within the medical domain.
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